Safelite AutoGlass

Let me begin by saying by profession I am insurance professional who has set clients up with Safelite no where short of 10 times a day. Never again. My very courteous and fast rep arrived on time to repair a very small pea sized chip in my windshield that is offered through my insurance at no cost. There was a the pea sized chip and an either smaller one where the incoming rock hit twice. I was told the smaller needed no repair as it was at the time barely visible. 2 weeks later my «repaired» chip has 3 sprawling legs an inch each and the barely visible is easy to point out. I called Safelite and was told this was called a failed repair and they can’t fix it again but I would need to replace my windshield and be subject to my deductible. I asked for a supervisor just so I had this straight. You guys messed up so I have to come out of pocket? Yep that’s what they said. Needless to say I didn’t even bring up that I was an insurance rep for the largest insurance company in the U.S., it didn’t matter I was the client. It’s been a month and I have yet to send one policy holder their way. They don’t stand behind their work. Fail one customer and lose hundreds a month.

I had the windshield replaced recently on my Toyota Prius and had a great experience. The technician was on time, polite, and worked very efficiently. He came to my work, so I did not have to drop off my car at a distant location, or take any time out of my work day for the appointment. I would highly recommend Safelite!

My window cracked exponentially a couple weeks after having the chip repaired. Not sure whose fault it was but that was definitely a turn for the worst.

Everything went perfect with the window replacement, the only issue was the installer showed up after the scheduled time and they didn’t notify me, I had to call and find out what happened. We have used Safelite several times at my company for window replacement and they always do a good job. The website is very easy to use for scheduling your appointment.

I was so impressed with this company. It was so easy to schedule and appointment and the customer service was superb. The fact that I could have day-​of window repair (versus scheduling a few days out) was invaluable. Not to mention that Safelite will match other window repair shop’s price to make their services competitive and affordable. Loved loved loved Safelite and will use them again!

I don’t understand how my experience could be so different from the other reviews. I called to get pricing, and the person on the phone was courteous, knowledgeable, and professional. She not only told me the price for repairing a chip, but she told me that some insurance companies will waive the deductible for this kind of thing, which I never would have known. They she actually called my insurance company and connected me to an agent, who confirmed that they’d do the repair and waive the deductible. The insurance guy had access to Safelite’s scheduling software and made me an appointment with them half an hour in the future. I took my car in, and they had it fixed and ready to go out the door in about 40 minutes, which was exactly what they told me it would take. The repair looks good. It’s not invisible, but they never are, and it looks smooth and professional.
This is pretty much my definition of a good service experience. Way to go, Safelite!

Pro: Had glass in stock. Was open on Sunday. 66% cheaper than going to car dealership. Replacement glass = better than broken glass.
Con: Didn’t mention that insurance discounts were available until after I had paid. Left a 7“x¼″ graphite stain on back seat. Will leave broken glass in door, inside interior molding, and under seats for you to clean out at your earliest inconvenience.

Dishonest Crew Damaged My Car and Then Lied About It — I had a windshield replaced. Prior to the service, the technician walked around the car with me noting a few minor scratches on the car and has me sign a form indicating a few scratches on the car. He tells me they do this so they are not responsible for damage existing prior to their service. He takes the car back to start the windshield replacement and then 10 minutes later comes to me in the waiting room to say he «just noticed» some additional damage that he «forgot» to note. The piece that is «damaged» is a missing plastic piece (8“x1″) that encases the windshield ! He tells me it was missing before he started and didn’t notice it while we were reviewing the car prior to the service start. (Sure buddy). My husband and I have been looking at this crack on the driver’s side of my windshield for a week and would have noticed a huge gaping hole of the plastic part that encases the windshield. How ironic that he has to take this piece off to replace my windshield and then tells me it was already missing! He damaged or broke it and then tried to act like it was a damaged/​missing part all along. I didn’t appreciate being lied to and damaging my vehicle without taking responsibility. Just own up to it. Now I’m at the dealer to replace this part he damaged while removing/​installing my windshield. The receptionist had an indifferent attitude and was borderline rude, not friendly or welcoming. Avoid this place. Lying dishonest, rude crooks.

I am reading the other negative reviews on here, and while I can’t dispute those individuals’ experiences, thought I’d add my own which was more positive.
First, the good: The technicians were very competent and completed the work (windshield replacement) within the stated amount of time. They did a really nice job replacing my insurance/​registration stickers too. Also, the primary customer service I dealt with via telephone at the main Safelite number were outstanding when I set up my appointment.
The bad: The receptionist at this particular location was rude and obviously not pleased to answer any questions I had. This is why I am giving this location three stars.

All folks should be FIRED this day and worked at this location esp Managers!!! It has been more than 3 hours later and i am still waiting because of the technician mistake. A trainee no doubt. The receptionist is aware that i have been waiting. He went to lunch came back and has not said a word. Everyone sees the vehicle that has been sitting outside of the front door with no windshield allowing all these damn allergens to rest inside my vehicle while sun fades the leather. I expected to be finish in time to have lunch. Typical when you put a black man in charge.

The reason why I am rating them so low is because the call center people are a bunch of incompetent idiots. I got a crack on my windshield from driving on I495 as well, I decided to use my insurance in order to pay for it and that’s how I ended up with Safelite (If paying out of pocket go with Glass America, it’s a lot cheaper!). My appointment had to be rescheduled because I was stuck in traffic and couldn’t make my original appointment so I called to reschedule. It took four more appointments in order for the technician to finally show up. The call center people kept messing up my address (sending them to VA when I live in MD), or just flat out not making an actual appointment when I would call to complain about being stood up.
However, when a technician finally showed up (I spoke to 3 different ones especially when they kept asking me where my house was, and it turned out it was in a different state), he was very nice and professional. He got the job done quickly, and maybe it depends on how my windshield was cracked, but the crack was 100% sealed.
Therefore, I would recommend the work done by the technicians, but good luck scheduling an appointment at the correct time and state.