Victoria Auto Service

I can’t say enough about this place. I’ve been taking my 2003 BMW 330xi there for more than four years. The car is more than 10 years old now and still running great. I think the best example I could offer as to why to take your car here is this: A year ago, I discovered that the coolant level was low. I added fluid and checked the next day. The level had dropped but it wasn’t empty so I knew it was a slow leak. I took it in to Victoria Auto. I went across the street to do some shopping and came back about an hour and a half later. I was expected charges for new hose (s), clamps, two hours minimum labor, etc. Easily more than $ 150. My charge? $ 35.00. No joke. After I left, they got under the car and determined the reason for the leak was a single «C» clamp. They tightened it let the car be for a while and then checked again for additional leaks. There weren’t any. They could have easily charged me more than 4x what they did and I never would have been the wiser but that’s not how these guys operate. They are a very knowledgeable, honest (!) and hard working shop. Definitely take your car there and check them out. Also — they have moved. I will repost the new address. Their new phone number is (202) 236‑4188.

I’ve been using Victoria Auto Service for over 8 years now and the mechanics and owner here never disappoint. I bring my car in for a routine check-​up and oil change when I hit the 5000 mile mark. Sometimes I bring it in for new tires and wheel alignment but no matter the job the workers at Victoria Auto Service main focus is to make their customer’s happy. Considering most of the work done on my vehicle are minor, the turnaround time is relatively quick. I can get in and out within a few hours. Luckily the shop is fortunate enough to be located across from the Brentwood mall so you can walk around Giant or Home Depot if you’re looking to burn time while your car is getting worked on.
Customer service is fantastic here. There’s a sense of family revolving around this establishment; the people here know you by your face/​name after the 2^nd — 3^rd visit. Even if you’re coming in for some quick work, you’re treated like you’re part of the family. I would say I feel guilty going to anywhere else to get my car worked on.
The prices charged here are extremely fair. You won’t get gauged for major work done. The owner is very knowledgeable and can quote you an accurate quote that is competitive to any other auto-​body store.
I know the mechanics and owner here do a fantastic job. The value offered here is unparalleled to any other car repair shop I’ve been to. One thing to point out is they don’t do window tinting so I’ll have to go to another place to get that resolved. Despite saying that, Victoria Auto Service provides a wide array of repair services; it’s your one stop shop if you have any problems with your vehicle.

This was my first time bringing my car to Victoria Auto Service and I have to say that I am very satisfied. I was charged half of what the dealer quoted me to have my power steering hose replaced and I got my car back in 1 day. Definitely going back when I need servicing again.

Just referred a DC friend to this place and though it would be pertinent to write a review. I used them for all my work over the course of my three years in DC. Super fair about pricing and almost always got the job done in a day. If they couldn’t, they’d tell you when to come back so that they could squeeze the job in. The owners and employees are super nice, and even had a look-​over at a few other used cars I was thinking of purchasing to ensure I wasn’t getting a lemon.
I wish I had a mechanic like this in NYC, very highly recommended!

This has been my mechanic for the past 6 years. I came here before when they were an inspection station and I needed some work done. There is a sister and brother pair that own the shop and they are more than fair with practices and pricing. What I like most about this shop is that you will get your car back in one day. I have never had to go longer than two days waiting for work to be diagnosed and completed on my car.
After your car has been repaired Ye (the brother) always shows you the old parts that were on your car. This is also a curse, they don’t offer used parts at all. So if you are looking for someone who can scrap a piece for you here and there, this is not the place.

These guys were great!
I was only in DC for a few days on a business trip when I bent my control arm backing out of my hotel parking lot… They stayed open late just to take care of it so I could get home in time to see my kids! Yes!
And, they quoted me $ 600 at first, which I agreed to, and in the end they charged me only $ 415!

I have been taking my car to Victoria’s for years. The prices are reasonable. She will make sure your car is fixed and doesn’t try to rip you off. They do tend to do shortcuts to try to save the customers money. That can be good or bad but from my experience, it has been good. They seem to be honest mechanics and that is why I keep bringing my car to her shop. Just be prepared to leave your car all day.