Bed Bath & Beyond

Just have to say — my wife and I went in to buy curtains, and we were helped by Janaya, who is FANTASTIC!!! Janaya knows the department (and the store) inside and out, knew what questions to ask, what to recommend, things to consider that we didn’t even know existed. What could have been a long a arduous process turned out to be a short and simple process. We walked out with everything we needed, in way less time than we thought. Mari R. says it: the customer service is the BOMB!!!

This place sells the perfect Crème Brûlée torch for smoking marijuana concentrates.

So RUDE the way they speak to customers!!! Unbelieveable. Will not be coming back. I walked in and walked right back out when I heard the way the lady behind the counter was talking to the customer.

Inspired to write a review because I received such great customer service from Jerry today when I came to return a blanket I bought from Bed Bath & Beyond online. Super easy, efficient return. Jerry was helpful to me and to the cashier who asked him how to do part of the return – her service was good, too. 5 stars surely for the service. I just gave 4 for the store overall, but nothing to do with this particular location.

They sell exactly one type of pie plate – the standard glass kind you can get at any supermarket. Very underwhelming selection of kitchen supplies. Go to Chef Works in downtown SC on Pacific if you’re looking for something *beyond* the basics. ;)

Recently my wife had a very pleasant experience at this location. She went to purchase a food processor and found one she liked but it was out of stock. Sonia at the store researched the product and offered to have it shipped directly to our home rather than having my wife drive all the way back to the store. Sonia was very pleasant and extremely helpful. We will definitely shop here again.

A few days after Christmas 2014, I am writing to commend and thank Cristal, the store manager at the Capitola, CA, Bed, Bath and Beyond. She went above and beyond to resolve an issue I had that day at the store. I have shopped at BBB at that location for years and have always enjoyed and appreciated the excellent customer service. When I expressed my concerns about some interactions in the store that day, she was attentive, caring, concerned, apologetic and reassuring — which in my book, is the best customer service in the world. Thank you Cristal.

Awesome team work! They worked together as cashiers and customer service reps! Kudos during the holidays too!

Amazing costumer service, staff really knows their stuff.
Nice, young workers who were trained well.

This is a great store. The staff is knowledgeable and helpful. The young ladies that work Customer Service are always delightful, friendly and a pleasure to deal with. The store is well stocked and neatly kept.

I got way-​beyond-​the-​call-​of-​duty service from Chrystal when a product had to be back-​ordered. Other staff were very helpful, too (though a bit hard to find, sometimes). I, too, would like to see them donate their unused goods to some good cause, like the homeless family center!

I could get lost in here! it’s huge!
I always come armed with my coupon that they send in the mail. I plan on just picking up coffee pods and maybe a few things, but I always find more.
The customer service is the BOMB! If something is out of stock, they will order it for you on the spot. There is always someone to help you find what you are looking for. Plenty of parking.

Their selection isn’t the best of any BBB I have been to but the staff is super helpful and friendly.

Thanks Liz, your customer service after hours and over the phone to look for a product for me and then put it on hold was a Party Saver and Most Appreciated!
Great Customer Service is Priceless!

I always find something here, really. They have so much stuff. They have items for bed, kitchen, bath, decorating, personal and more :) Prices are reasonable. I get their coupons through mail which makes going there more fun.

Best customer service I have had in a long time. After a quick phone call I drove down to replace a set of Calphalon cookware I had purchased three years ago (the nonstick came off). I didn’t have a receipt so I was a little concerned about replacing the set.
To my surprise; the staff, and manager, were there to assist me. They helped me find the set I was looking for and pointed out the benefits of upgrading and even though they did not have the set I wanted on hand, it was delivered to my door in a reasonable amount of time.
It was a crazy Christmas day and the staff went above and beyond to help. I will certainly return with my business and am happy to promote their quality service. Thank you!

This is weird but I kinda like this place. They sell all that stuff that you see on TV. Bra strap holders/​Ice cube Shot Glasses/​toe stretchers/​strange stuff.
Not a great selection for anything else though. Last time I was looking for window treatments and they only had 1980s styles, and even that was quite poor. And no two matching sizes.
I like it for crazy weird stuff, like a Pig key holder that squeaks employees are surprisingly friendly; not a common occurrence in Santa Cruz.

The staff is always friendly. Good value. The parking is OK. The plaza where it is located is good for grabbing lunch, having coffee and doing other shopping. I get 20% off coupons in the mail all the time for getting a better deal. Great place to get a present for a birthday or housewarming. When the lines get long another cash register opens up and I really appreciate that they do this.

No complaints. Just a standard Triple B’s. VERY Nice staff too. Oh, and they always take those coupons they mail out. even if you bring a stack of them, and half are expired.

Don’t get me wrong– I usually love BB&B. BUT THIS LOCATION NEVER HAS THE STUFF I WANT IN THE SIZE OR COLOR I WANT. Sigh. I wanted a super cute brown «sofa cover» Didn’t fit (sure snug whatever my @#$#@). I went to get a bed in a bag. not the right color or size… The folks working in the store are nice enough… but for how big the store is. the last two times I have gone in. I have gone out with an empty shopping cart.