MAC Cosmetics

Great service. It seems they have new management or maybe a lot of new faces, whatever the case may be– I am thrilled. They seem genuinely interested in providing you with things you need, showing you things you may want that you didn’t know about and providing you with friendly service. Happy.

I went in today to get my makeup done for a wedding. I don’t know much about makeup, so I was kind of nervous what to ask. They were busy and short handed but Gabby made me feel really comfortable and taught me everything I needed to know. She was enthusiastic and even though she was busy helping customers she made me welcome. She is a rockstar. I can’t wait to go back for my next big occasion!

Fantastic customer service!!! I went in to get my makeup done by Oscar and he was absolutely fabulous! My makeup came out beautiful! Thank you so much Oscar, you’re amazing!

Every single time I have to to this MAC counter. I have been giving the best costumer service. Employees are professional and kind. they took their time with me and help me out. Keep up the good work. I can’t remember the name of the male employee, he is amazing. Unlike other MAC counter in Fremont Mall.

Quite possibly the worst counter to go to in Macys. The girls are rude, it’s always super crowded with not enough employees and they never seem to have enough stock. If I could drive to San Jose anytime I needed anything, I would in a heartbeat!

The 3 stars is purely for the service; the ladies there that Sunday were friendly and welcoming. I booked my appointment for Saturday May 24^th but little did I know my cousin’s wedding would be held on Sunday May 25^th. When I called to see if I can reschedule it to the following day, I was told no appointments under my name existed. I was peeved but it worked out fine since I needed it for Sunday anyway.
Sunday was booked for 2PM. I arrived at 12:15PM and requested to be seen earlier. I was told to come back at 12:30PM. Yay! I was very anxious because every time I step out of MAC, I feel like a million bucks. I assumed every MAC would create the same experience. Sadly, that did not occur.
Although the girl that did my makeup was very nice but she didn’t create the smoky eyes like I asked and the lashes she put on me looked incredibly fake. Granted I know I can’t expect to look «natural» after a makeup session but it looked totally unreal in an unpleasant manner. To me. Everyone at the wedding liked it but that goes to show you that I do not care what people think or say about me — what matters to me is how I feel and see myself. I was unhappy.
My fault. I should have gone to the MAC in San Jose at Westfield Valley Fair. This is just one of many that is added to my «why Santa Cruz sucks» mental list.
Side note: I had a blast at my cousin’s wedding and cannot wait for another event to get glamorous for. I’m not a makeup person and will never be. You just need to spend at least $ 50 in MAC products for the makeup session; a really good deal.

This review concerns the MAC cosmetic counter at Macy’s at the Capitola Mall. Jasmine that works the MAC department at that Macy’s is so pleasant and made me feel so comfortable with the experience of having someone do my makeup (for the first time!) as well as recommending products without being pushy. I had a great experience there today. Woohoo for Jasmine!

I don’t usually leave reviews for major department stores and chains but the staff at this MAC counter, especially Jasmine, is so deserving. I have almost completely converted to MAC makeup so I end up here a lot — I can’t seem to run out of everything at the same time. The counter seems to be permanently swamped but you always get at least some acknowledgement that you are there and waiting, which makes such a difference. The artists are willing to give recommendations — I always need help finding that perfect everyday shadow, and I have never been disappointed with their picks.
For Halloween this year, I decided to be 100% girly and wanted to add fake lashes to my look. I have been wanting to try them for a while, but the application process and glue in particular scared me. I mentioned them to Jasmine as an afterthought, and she went through the entire procedure with me, did the motions in front of the mirror, trimmed the lashes, and gave me one of the Q-​tippy applicators for the glue. So nice! Come Halloween, I got them on my lids first try and they looked amazing. This has totally opened up a whole new world of femininity for me.