Pacific Coast Manor

Very favorable first impression… immaculate…definitely the first choice among the 5 local possibilities. Although the facility accepted my patient directly from the hospital, when it was time to transfer the patient, all beds were full. Very disappointing. Exterior appearances certainly attract… but can’t review the care. If you are searching for a place… start here early. All other local facilities are sub-​standard from outward appearances.

I can not compare Pacific Coast Manor to any other facilities in this area but this is an exceptional rehabilitation center. It is obvious the minute one walks through the doors that cleanliness, genuine concern for patients, and high quality professional service is a priority here. I can not emphasize enough how caring the employees are. This is a busy facility yet each person takes time to ensure that patients needs are met. Those who work here, without exception, are some of the most kind hearted people I have ever met? If you ever have the need for a rehabilitation facility in the Santa Cruz County you should look first to the Pacific Coast Manor.

I spend a lot of time at Pacific Coast Manor because a family member is a long term care patient there. Most of the staff seem like they are actually happy to be at work, and I appreciate the generally upbeat, positive atmosphere. There have been a few bumps in the road over the 4+ years I’ve been spending time at PCM, but I’m giving 5 stars because I think everyone’s heart is in the right place, which goes a long way.

My family choose Pacific Coast Manor for my Grandmother to rehab at after a fall resulting in a broken hip. The care she received from the staff was exemplary! The nurses assessment skills were right on, finding a G.I. bleed and then, about a week later, noticing a slight swelling in her leg that turned out to be a blood clot! The nursing assistants and other accessory staff treated her like family, always kind and gentle and with smiles on their faces. The therapist were able to push her to regain use of her leg and to be safe while using a walker, a first for her at 91. Our family felt reassured that she was being well taken cared of and was in a safe, clean environment. I highly recommend Pacific Coast Manor if you or a loved one should require the needs of a skilled nursing facility!

Amazing staff! They took such good care of my friend – who had just broken both wrists. Caring & responsive. Very highly recommended!

i had to be admitted to pcm 2x last year during chemo treatments i had really bad reactions to the chemo was unable to walk and care for myself everyone at pcm took suck great care of me everyone there was wonderful physical therapy was able to teach me how to walk again and ot was able to teach me how to take care of myself again i spent 2months there and all the nurses and aids were wonderful if i ever need to go to a nursing home again there is no place i would rather be the pcm thank you for taking such great care of me while i was there i love all the staff the food was good and activities were fun

PCM is a top notch Rehab facility. My husband suffered a hemmorhagic stroke on January 31, 2014. After a month at Dominican Hospital, three weeks at acute rehab there, he then was transfered to PCM. The care was great, his techs being clued in on his personal needs. The therapies have worked wonders, bringing him around to all possibilities, walking alone before he left their care. He recieved daily physical therapy, occupational therapy, and speech therapy. While all functions have not yet returned (I was told it would take months) he is getting there. It works!!! Dr. Vu, the medical director, happens to be our primary care physician, so his daily input was a big help. Many Kudos to a hard working staff!!!

Transported there from Stanford after one week having a lumbar fusion. Each department at Pacific Coast Manor does not communicate well to each other. You are aware before you go the facility you share a room but what you are not aware of is you share a toilet with 4 patients. These toilets were not sanitized enough. The place was under staffed. 20 minutes for a button pushed in the middle of the night only to then have a nurse come in scolding you for her having too many patients.
Worst of all this is one of the best places offered. Insurance pays them big bucks!
THE FOOD IS BAD.
Some of the staff like Carlos are kind, compassionate and do their job well.
PT is limited and can be handled to be a personal challenge from a staff member.
WORST OF ALL IT IS ONE OF THE BEST OFFERD.
Sorry PCM this is my story.