1-800-Flowers

No stars for 1800 flowers or Harry and David, because today is 2÷26÷16 and they never delivered a package of fruit that I ordered on 2÷11÷16 for Valentines and paid for online from them. They 1800flowers, don’t hesitate to take your money. They sent absolutely nothing to my recipient. Don’t trust this company they are a scam! I had to call to get a refund for services not provided and then they had the nerve to tell me «oh we will send you a $ 20 coupon for future order»…NO way!!! 1800flowers and Harry and David, you’ve lost my trust I would never use your lousy $ 20 for anything from you! I repeat do not place any orders with them they lie and take your money and don’t deliver anything!

Worst experience ever. Ruined valentine’s day for me. Gift never arrived valentine’s day or day after. Customer service representative never offered sympathy or alternative that will fix this blunder they cause. Ended up canceling the order. No gift no loving and looking like a fool. I will never use 1800flowers again.

This company is incompetent. I ordered a plant and bouquet of flowers to arrive at my sister’s house. One was for her caretaker. Only one order arrived on time. They put the same message on both orders, so recipients were confused. And the first order delievered — the plant, was a container without a plant or a dead plant that totally disintegrated! They delivered the bouquet late. They refunded the fee for the dead plant, and promised a $ 20 coupon for the other one being late (the day after Christmas!). I never received the coupon. When i called to follow up, they couldn’t find a record of the coupon (they had another name for it… some kind of savings cert. good for one year). They offered to apply it, but couldn’t tell me if i could use it in conjunction with other specials (otherwise, if’s bogus anyway). The phone connection was bad, so after 20 minutes i gave up and called again. That rep told me she would call back in 30 minutes with an answer after she researched it. I never heard from them again.
They can keep the $ 20. I will never again order from them and have had my fill of their barrage of emails in my inbox. 800Flowers, i will FORGET YOU NOT!

I placed an 1800 Flowers order via paypal and received a message that the system (1800 flowers systems) couldn’t process the transaction and that I should try again later. I called and they immediately transferred me to paypal who stated my account was fine and that it was a 1800 flowers issue. I called back and the associate kept wanting to continue to transfer me to paypal (annoying). After waiting more than 15 minutes, I was transferred to a supervisor. And that’s where the story ends. There are so many other options, and unfortunately, it looks as I’ll be taking advantage of one of those other options.

Horrible, horrible service and the only thing they can do is apologize & offer a $ 20.00 credit on a gift that was supposed to be delivered by the22nd of December. I will NEVER USE THIS SERVICE AGAIN. Even the customer service representative was of no help. When I asked to speak with a supervisor or manager, guess what?!? Surprise, surprise… NOT a single one available! I’ve informed my friends on FB, now on Unilocal, Twitter is next! This wasn’t the only gift I was sending, so from now on, I’ll shop locally! Disgusted! If I could give a NO STAR RATING, you’d get it for sure!!!

Terrible customer service. Be prepared to be frustrated by foreign representatives, who have no authority or common sense whatsoever. And don’t bother with Twitter or Facebook, they will just ignore you, and block you from sending any more messages.

I ordered Santa Paws, (which is a really cute arrangement) to be delivered on my Aunt’s birthday which is December 24^th. So… I get a rather confused call from my Aunt today, December 4^th, thanking me for her birthday flowers but asking me why I had forgotten the actual date as the flowers were 20 days early! I called 1800Flowers, and they confirm that the delivery date was supposed to be the 24^th and not the 4^th, and that they are sooo sorry. They say they are refunding 50% of the order cost. They completely ruined my birthday surprise and made my aunt believe that I had forgotten her birthday date. I will never order from them again… ever. Oh, one more bizzare thing… they sent TWO arrangements for Thanksgiving to my sister, even though I only ordered and paid for one. Wouldn’t you think the florist would have caught this as a bit strange? Both items were identical! Avoid this company… they are a hot mess.

I am so disgusted by this company and I will never order from them. I had a funeral in July and ordered from them flowers for the mass. I told them that the mass was @9am and it’s important for the flowers to be there for the mass. The flowers never made it on time and when they came they were a different bouquet than what I ordered. I called and complained and was told I couldn’t get a full refund but a $ 20 coupon. I ordered flowers for my moms birthday and was instructed the flowers would arrive from 9 – 6. I told my mother to stay home because a delivery was coming. I was checking fedex website all day and was told that the flowers were delivered at 6:22pm. I called my mom and asked her if she received the flowers and she said no. I called and notified them and they kept claiming it was delivered. FedEx left the flowers on the front steps without ringing a bell or making a call, I had to argue with 1800 flowers for a refund for a service that was not delivered. After arguing with them for 45mins, they finally reversed the fee.

It’s too bad that a zero star rating is not possible. I paid for flowers to be delivered to my mother-​in-​law for her birthday. I was notified by 800 Flowers that they canceled the order. Each time I called to ask why the order was canceled, I was told a different lie for the cancellation. (I know that these were all lies because I was stupid enough to place the exact same order again and it was delivered without issue.) To make a long story short, 800 Flowers has refused to refund my payment. I used a gift card for payment, so I would have gladly accepted a store credit, but they are refusing to do anything. They told me that I should go back to where I bought the gift card and complain to them. I have called 800 Flowers four times, used instant chat once, and e-​mailed once. I even wrote a letter to the president of the company, but he did not have the common courtesy to respond to me. Ridiculous! My next post will be going to the Better Business Bureau.

I used to work in the building where this store is located. I knew ever since of their Friday happy hour sale, from 4 pm to close, all remaining hand bouquets are half off. Every time I need bouquets on a Friday or weekend needs, I am running to here as fast as I could to pick one of the best leftovers. I was in luck for today, I got the 2^nd from top. Including tax, $ 16.24, a very good deal indeed.
The lady who helped me wrapped up my flowers nicely.
For today, I noticed a sign of «buy one rose stem, get the other one» half off. Few selected arrangements were half off too not just for happy hour but for whole business day. Sweet. As per conversation, this is the rest of this summer Friday deals. More sweeter!

I have used and received flowers from
multiple times for events, special occasions and «just because».
The last time I ordered I purchased a flowering plant in a decorative watering pot for my mom and she loved it. It arrived the time they promised and looked like it was described on the website.
They have a great selection of flowers, plants, candy, candles, stuffed animals and other gifts.
Prices are on the higher side, but any florist, especially an online florist will be pricey.
I will continue to use 1−800-flowers!

1800 flowers let me down two times. Once on Valentines day and on e on Mothers day. Both times my orders were not delivered. And both times they took payment.
Do not deal with this incompetent company they can mess with your life relationships.

Horrible experience with 1800Flowers!
On April 14, 2015, I placed an order with 1800Flowers for the Marquis by Waterford Red Rose and Lily Bouquet to be delivered on 5÷1÷15 as a centerpiece for a dinner party on 5÷1÷15 and a 90^th birthday party on 5÷2÷15.
On 5÷1÷15, at 8:37 a.m., I received a phone call from 1800Flowers indicating that the Waterford vase was not available and they would substitute a different vase. I said that was not acceptable and I wanted a Waterford vase, which is what I ordered and paid for. The rep said they would accommodate my request.
On 5÷1÷15 at 9:56 a.m., I received another phone call from 1800Flowers indicating there were no Waterford vases to be had in the entire state of Connecticut, and they would substitute a Lenox vase. I told the rep that was unacceptable, and I wanted the Waterford vase like I had ordered and paid for.
Later in the day, I called 1800Flowers and spoke with Jordan, who assured me that the Waterford vase would be delivered soon.
At 6:06 p.m. on 5÷1÷15, I received another call from 1800Flowers that they Waterford vase wasn’t available. At this time I was at the dinner party for which the arrangement was to be the centerpiece. I was completely embarrassed that the arrangement had not been delivered yet and the house was in full decoration except for the centerpiece.
At 6:13 p.m. on 5÷1÷15, I received yet another call from 1800Flowers, taking me away from the dinner party. So not only was I embarrassed that the arrangement wasn’t there, I was getting interrupted numerous times during an elegant dinner party about the arrangement.
When I received yet another call indicating the order could not be fulfilled as ordered, I decided to cancel the order altogether.
I am completely disgusted with this company and will not do business with them again. They had nearly 3 weeks to determine that they could not fulfill the order as it was placed. If I had been informed earlier than the day of delivery, I would have had time to use another florist who could have provided what I needed.
I contacted customer service via email and got a canned response back. Never once did they offer to make this right.
I am waiting on a refund. Hopefully their refund process is more seamless than trying to have an arrangement from their website delivered.
I still can’t understand why they advertise a Waterford crystal vase if they are unable to provide one. The cost of the vase was probably a good portion of what I spent on the arrangement, and then at the 11^th hour, they wanted to substitute something less expensive. Thanks but no thanks.

Not only did I receive something nothing like the advertisement. I ordered a neutral arrangements cause I was sending it to my uncle who is in the hospital and they send it pink. I was reassured a new arrangements would be sent out. Nope nothing was done. Very bad service. I don’t recommend them.

My wife — seven months pregnant and having a particularly stressful work day — was supposed to receive the beautiful «Julep Cup Bouquet.» Now I understand that every florist cannot be expected to carry every vase displayed on
, but when you name the arraignment after an easily identifiable container, you expect it to at least resemble a Julep Cup. If having a somewhat silverish tone is what they consider a «Julep Cup,» I suppose they succeeded.
You may also expect the flowers to resemble those you were shown in the ad, both in beauty and number. While the ad showed roughly 16 roses, my wife received five! Yes, she received less than a third of the flowers represented in the ad. Upon realization that I paid $ 85 for what I could have picked up at the local gas station for 8 bucks, I called to complain and was told the arraignment would be replaced the next day. The next day came and went, but no flowers. I called back but the Customer Service line would simply go to a recorded message saying no one was available and hang up.
Floral arrangement and delivery services offer us the simple ability to show photographic evidence of the terrible experiences, so here is what I ordered and what I received.

Well, I WISH I had read these Unilocal reviews prior to ordering, but due to an Amazon coupon, I chose them for a birthday arrangement for my Exec. Assistant. I wish there was a way to give 0 stars, but 1 it will have to be.
BIG MISTAKE!!! I placed the order days in advance, & it was not a busy time of year (I see in some of the other reviews that the company blew up on Valentines Day this year). The order did not arrive by the time she had left at 5pm, & my wonderful assistant left the office thinking I had forgotten her birthday EEEKKKK!
I called customer service & got a lovely woman (Judy) in the Medford, OR Customer Service office. She issued a refund to my card, & after several more calls promised that her supervisor Brandon would arrange for Amazon to issue a refund for the $ 15 coupon I purchased through them. Although I still had to traipse to a local florist at the last minute, spend way more for an arrangement & personally deliver it to my assistant’s house, I assumed the problem had been resolved.
Well, foolish me — that was 2.5 weeks ago & nothing further since. While I did receive the credit to my credit card, the Amazon credit is nowhere to be found. Today I tried to reach back out to Judy, but spent over ½ hour (SO FAR) speaking to people in the PHILLIPINES — which apparently is where they now outsource their customer service to. Well, had I known that, I never would have done busines with them in the first place. Incredible that all ordering is done through their US office, but once they have your money & you need their help to resolve an issue, you are booted over to another country to rot in customer service hell. Nobody in the Phillipines can connect me to the Medford, OR office or even to Corporate Headquarters. All phone numbers on their website lead back to the Phillipines.
I would never do business with them again & would warn everyone to STEER CLEAR OF THIS COMPANY!

Ordered flowers for my grandmother’s 95^th birthday. As she has accumulated more vases in her many years, I opted to send just a bouquet. I was told that the beautiful arrangement would be delivered in a box. It was, and on time. However, the blooms arrived frozen solid with instructions to warm them in water. Sounds easy, however, as the bloom defrosted, they turned dark, wilted and completely fell off the stems! What a disaster! Don’t waste your time! Spend the time to google a local florist and order directly from them. These chains simply don’t care about product quality!

Stay away from this company. Look up local flower shops in the area of the person you are buying for and order from them directly. This company operates like a scam company.

AVOID — the business has in the last year FAILED on every dimension of the flower delivery business and I just found out why:
After the third order I have placed with them in a row failed to show up — and then showed up with BROWN WILTED flowers the next day –I found a chatty customer service rep who admitted that the business now outsources its ordering process to «home agents» — no longer from their headquarters. 15 years in business is now being eroded by a policy to save money and that has no quality control, no supervision, no process, no training etc. «Home agents» are randomly given orders and are left on their own to find florists locally and follow through. The agents can negotiate pricing with local florists and when they do so, any savings goes toward their commission.
This policy is absolutely RUINING their name (they were reliable for 15 years) — I started the conversation asking if the company had been sold to an offshore cartel.
I think it will take a certain number of refunds for management to realize what is happening — but if you want FRESH, BEAUTIFUL flowers to arrive in a TIMELY manner — do NOT order from 1 – 800 Flowers. Sad. :(

I needed some flowers delivered fast, next day, and I went with 1−800-FLOWERS for a few reasons:
1. They provided the best value. I didn’t need anything extravagant.
2. It was after 3pm and they still allowed for next day delivery. Other florists didn’t (e.g. FTD).
3. They offered a discount to AAA members.
I ordered flowers from the company’s web site (
). The web site seems a bit more cluttered than the competition, but I was still able to navigate and find what I wanted pretty fast. I ended up going with the «Happy Gerbera Daisies» arrangement with 24 stems inside a clear vase. There were 3 – 4 different vase options and I went with the cleanest and simplest looking one.
This arrangement cost $ 64.99. Shipping was a flat rate of $ 14.99 no matter what delivery date I specified. The AAA membership provided a $ 13.00 discount, so my total for this order was about $ 67.00.
I placed my order around 3pm on a weekday and the flowers arrived at the recipient address before noon the following day. Pretty good turnaround time.
1−800-FLOWERS emailed me tracking information and it was accurate and generally up-​to-​date. I received an email shortly after the flowers were delivered. I had the flowers delivered to an Atlanta address. The shipment originated in Charlotte, NC. I later went to 1−800-FLOWERS’ web site and noticed the company does not have any retail locations in Georgia.
The recipient was very happy with the flowers. I was told that the flowers were neatly packed inside a netting. The arrangement came with a small booklet describing the Gerbera Daisies. All flowers ordered from 1−800-FLOWERS are shipped ready to arrange. In other words, the recipient has to cut the stems and arrange the flowers inside the vase him/​herself.
I received a picture message of the flowers immediately after they were arranged and they looked nice, but nothing like the picture I saw online. Apparently, the daisies were still a couple days away from blooming. In the end, the recipient was happy, so that’s what matters most.
If you are looking to have flowers delivered on time and for a reasonable value, then 1−800-FLOWERS is worth a look. If you want to go all out, impress, and order top-​of-​the-​line flowers, I would go with a local florist. You will spend more, but it will be worth it. If you’re in the Atlanta area, I recommend Carithers Flowers.
Note: I reviewed the headquarters location (Carle Place, NY) of 1−800-FLOWERS for this review.