Destination Maternity

I went to return a pair of jeans I bought online at the store, not knowing the policy is you can’t return in the store when purchased online. The cashier offered a gift card or return them by mail but since I went all the way there I figured to get the gift card. Just as it processed I asked if I am not happy with any other item how can I get my money back when she replied that I cannot ever get my money back since it is in the form of a gift card. I called customer service who was nice but unable to help. The cashier was an assistant manager named Morisa or Marisa would not resell the jeans at the price I bought them at so I could mail them back… which basically left me with calling the district manager and headquarters. Headquarters was very helpful and replied that of course there is always a way to get your money back and is processing it. I was told by Morisa (marisa) that her district manager would not help me at all either. The district manager happened to call me back and did not seem as horrible in her customer service as the lady at Carle Place. She needs a lesson on manners and probably a training on how to help a customer according to Headquarters.

I’m not sure what that bad review is all about — perhaps that person just caught a very off day?
This place is great (and I love the reserved parking for preggos in the front). I don’t have kids nor am I expecting, but I’ve accompanied my sister many times to this store. The store associates are extremely helpful, and try to put less stress on expectant moms — literally they’re at your hand and feet trying to help you get the outfit/​pieces you want and need.
The place also has a small seating area (which has a flat screen tv) for those who need to rest their feet, or are waiting for their loved ones to finish shopping/​trying on clothes. Next to the seating area is a play area for kids. Its surrounded by rubber and cushy blocks to keeps rowdy kids safe.
Another plus for this place is that they offer expecting moms (and their kiddies) free drinks and snacks. Their bathroom is also pretty clean.

I walked into Destination Maternity and needed help so I asked one of the sales people. She told me to wait until another sales person finished a transaction with a customer and that she would help me right after. After 15 minutes of waiting, and seeing several sales people on the floor fixing mannequins (and ignoring me), I walked out… But not before telling them to learn HOW to treat their customers. They CLEARLY do not want the business and it’s not like their clothing is cheap either! It’s pricey! Too bad Destination Maternity because I was going to spend over $ 100. I will never come back here again and will direct all of my friends to go to Babies ‘R Us instead. You just lost a customer! Management, if you’re reading this, learn some people skills, it will not only help you with your job, but also in your real life!

Maternity clothing for the most part is pretty unflattering and unattractive. I tried to squeeze into my regular clothes and purchased some clothes a little looser until I couldn’t find anything to accommodate the growing baby bump I was sporting. I shopped here several times during my pregnancy.
Destination Maternity makes shopping for maternity clothes as least somewhat tolerable. There is a big price range of clothing. One one side you have the designer goods and the other is a little more generic, but still somewhat fashionable. There is also a decent lingerie section for nursing bras and sleepwear– however there wasn’t really knowledgeable staff to help with this.
I really like that there is a little lounge section in the center of the store for hubbies or other waiting guests with a large flat screen TV, plus a small child play area. I also appreciate that they provide water, apple juice and Luna bars for you to snack on since being preggers you never know when you will all of the sudden need a little pick me up. These small details really make the shopping experience better and wish other retailers put that kind of thoughtfulness into their set-​up.
Some of the sales people are really helpful and accommodating. I also appreciate the little goodie bag they often give you with purchase. The last time I got a few Shutterfly coupons including a $ 20 off code and a code for free baby bottle. They usually have coupons for online and instore shopping, so i recommend signing up for their mailing list.