Accu-Care Cremation Center

My family and I are very upset with our experience here. My father is a very prepared guy and had his cremation planned and paid for for years, even before he knew he was sick. He died after being on hospice for 6 weeks. When my mom called to notify accucare of my dad’s passing we got stuck with an employee named Christopher Shields. He is in the wrong line of business. He could be a decent used car salesman. I understand this is a business but one of the first things he mention was a payment. NOT what a person wants to hear after someone very close just passed. Especially when it was already paid for. If he would have taken 5 more seconds to flip through all of my father’s files he would have know it was already paid. My mom made an appointment that day because we «had things to finalize» and I went with her. Christopher was the most cold-​hearted person I’d ever met. For a person that deals with death on a regular basis, you’d think he’d have compassion for others going through a tough time. All you could see in his eyes was $$$$$. There was one paper we needed to review for spelling errors. There were various spelling errors on the page. One thing that caught my eye immediately was what was written under education. It read «some college». To some, including Christopher, this may not be a big deal, but to our family it is. My father and I have the same Alma Mater and it was always something we bonded over. Not to mention, one of my father’s proudest moments. He graduated and even started a Master’s. I told Christopher that that was incorrect. His response was «well your dad already signed it so I can’t change it now». He argued with me for a bit. I was so upset that I started to cry. My mom asked me what was wrong and I told her what I felt. It wasn’t until then that Christopher mentioned sending a copy of my dad’s diploma over. Something he should have mentioned the moment I said that part was incorrect. Next was an urn choice. My father wanted a handmade one from our neighbor, but it wasn’t completed. It would be $ 35 for a plastic urn and $ 35 to transfer the ashes from urn to urn. My dad hadn’t even been cremated yet so why would we need the urn right then and there? Why couldn’t we just bring it within the next couple days? Christopher tiptoed around the answer and concluded with, «well you’re already spending 70 dollars and we have a 70 dollar urn here so you could just get this. I replied, «it’s not the money, it’s the thought and it’s what my dad asked for». We decided on just the $ 35 plastic urn and would transfer ashes ourselves since some of my dad’s brothers wanted ashes and since some would be spread in the ocean. That left us with a positive balance of $ 20 dollars. Nothing there was that inexpensive but he said you should just use the $ 20 on something else. My mom bought a mini urn and ended up spending another $ 20. Christopher was too much of a salesperson and it saddens me that is has to be that way. Instead of being caring and compassionate, he just wants to make money off you. Like
I said before, it’s a business, and I get that. But, there’s got to be a way to show 1 ounce of care or compassion. It could make me more inclined to make a purchase of something I may not even want or need. It’s called customer service and just being a good human. I’ll make sure that none of my loved ones go through this bad experience. I would not recommend this business to anyone.

My mother was living in an assisted living facility in Vista Ca. when she passed away at the age of 100. While death is certainly expected at that age it still is an emotional
experience when it’s your own mother. My sister lived near-​by and saw our mother every day so it was especially hard for her. I live on the east coast but was fortunate to have just visited my mother about one month before she passed. I had already done some research in locating a cremation facility to fulfill my mothers wishes to be cremated and then buried next to her husband in a NYC cemetery.
I contacted Tish Underwood who had provided some general information to my sister some months before my mother passed and I asked about pricing I had seen in an Accu-​Care brochure. She immediately told me that the cost would be less than what I had seen in the brochure — just the opposite of what one would expect to hear at a moment like that. Tish made no attempt to sell anything additional than a basic service and an urn suitable for burial which was what we wanted.
From the moment we informed Tish of the death of our mother to the handing over of the ashes all arrangements were made smoothly and without any need on our part to be involved. When we did have questions they were answered quickly and with sensitivity. Communication with Tish was efficient and timely which is very comforting at such a time .
I highly recommend Accu-​Care of Carlsbad CA.

I must give a personal tribute to Tish Underwood and Accu-​care for the amazing kindness and love they shared with my family over the past six weeks. We would never have made it through this horrible time without their support. My father was on Hospice and was near his time of passing. Tish came to our home and put all the plans in place for my parents burial. It was very stressful for us to take on this task but Tish made things so easy. There was no high pressure tactics just the facts.
Little did we know my husband would die unexpectedly in two weeks and once again we turned to Tish and she wrapped us in her arms and went right to work taking care of all the arrangements for him. It was a seamless process and I highly recommend her to help you in this very emotional time.
Last week my father went to heaven and once again we were knocking on Accu-​cares door. Since it was pre-​paid every thing was super easy. In California the wait time for cremation is 7 – 10 days and that is exactly the time frame my husbands remains were returned. Tish hand delivered my husbands remains and was so tender and kind to my children and I. It has been a rough 6 weeks but without the love and kindness from Accucare and Tish we honestly would have been in worse shape!
High Marks of 5 stars are not enough for this amazing company and Tish Underwood!

Used their service in Fullerton.
The staff especially Brian was VERY helpful, understanding, patient, professional, and easy to communicate with.
I will recommend them to those who need it.
Thank you.

My mother-​in-​law was only given a few months to live and hospice passed on Accucare’s number to us. I checked online and accucare seemed very reasonable. Once I talked to Tish she gave me costs for all cremation services in the area and told me everything I needed to know. Not a conversation you WANT to have but I needed to have. I worked with Tish and she was amazing! She met me at a hotel (I was visiting from out of town) and explained all the options for me. She also said that because my father in law was a veteran they were eligible for a niche at a national cemetery for free! This was amazing news and helped us finalize plans. We bought the pre-​paid plan because it included everything. When the time came we only had to make a phone call. One phone call and everything was taken care of. My mother in law passed at night on a weekend and knowing it would be handled quickly and discreetly was comforting. In fact, I was texting Tish at 8pm on a Saturday to verify a few things and she answered back. I really appreciated it!!! The folks who came to the house when she passed were professional and discreet and kind to the family. Tish made house calls for my father in law to sign papers. Mark was our funeral director and was equally as helpful and flexible. Much of our communication was via text or email. Both were very responsive. My father in law even bought himself a plan after she passed because we had a great experience. At the time you lose a loved one the last thing you need is to deal with details and arrangements and barter over what is needed or not (refrigeration, number of people, etc) and Tish and Mark handled it all for us. I highly recommend them and I’m thankful that we could focus on family while they handled the paperwork and details.

I chose Accu-​Care for my wife’s cremation because they received good reviews and were very reasonably priced. They completed all aspects of their work professionally and compassionately. There was never any pressure to chose higher priced options.

Wish I didn’t have the opportunity to review this company, but I do.
My husband passed away very suddenly and unexpectedly and I had no idea what to do. I found Accu-​Care from a brochure left with me by the TIP person. Thank you.
I called several places and Accu-​Care was by far the least expensive and least pushy about up-​selling. I did most of the paperwork via email and only had to go in to sign the final papers and pick up the urn. They were very kind both over the phone and in person.
They would not pick up any of my husband’s effects from the Medical Examiner, which was a trip I really would have preferred to avoid, but they were very clear about it and I understood it before signing anything.
I would definitely recommend them to anyone that wants a simple cremation. There was absolutely no pressure to purchase more and I so appreciated that.

We had 6 months to prepare for my Husbands passing. Chose Accu-​care because they were close and seemed to offer the simple serivces we needed. They came very quickly and were very respectful, unrushed and prepared to make the situation as easy as possible for me. They handled him very kindly and it was gentle. They offered me time to feel safe and OK with everything. They called one week to the hour to gentley tell me his remains were available. As I entered the office they treated me great respect, didn’t once prod me or try to sell me other services. I felt secure that his reamins were complete. They also checked to see if they could provide me with the Death Certificates so I wouldn’t have to drive back again, just as a courtesy. One held the door for me and another escorted me to my car for comfort. I’m very pleased with thier service and highly recommend it. Mahalo!