Alphagraphics

Such a great find! Small run done on time, with no hassle and pricing that works for us. Thanks Doug for excellent service.

Effortless re-​order of my business forms. One email, and done! My order arrived quickly!

Love this place! Prices good, quality work, competent employees, and fast turnaround!

Once our order was turned over to Doug, the Owner, we had a great experience. I feel that business relationships are best defined when dealing with problems, and how they are dealt with, versus when things are all fine and dandy. All-​and-​all, I’m going back for all my business’s needs, but I will only deal with Doug from now on — he is a great example of a good businessman.

Good service, great printing, fair price. Knowledgeable on direct mail, and corrected my mistakes.

Quick turnaround and delivery. Product was what I expected. Thanks!

I just had a wonderful experience with Alphagraphics. I am new to the marketing field and had to design a brochure that we would be using as a «chair drop» at an upcoming biotech conference. Of course as most things go, I needed this item turned around very quickly. I spoke with Doug Kolb who could not have been more helpful. We discussed my brochure layout and he had many wonderful ideas about messaging and the overall feel. I had trouble getting them my file because it was so large, and the entire Alphagraphics team stayed late and walked me through the Dropbox process which I wasn’t familar with. Alphagraphics was able to get my brochures in my hand the same day, and they looked WONDERFUL. I will definitely be using them again.

I agree with Erin on the customer service. The girl who was helping me tried her best to keep things upbeat, but there was a mess of issues.
To start with, the printer she needed to use wasn’t cooperating. Precious time was wasted while I listened to her fight with the machine. Then they couldn’t open my PDF (which was baffling).
While I waited an eternity to get 7 pages printed I couldn’t notice the oppressive vibe from what appeared to be a manager or owner. I was the only customer in the store, and maybe he just felt comfortable with me since I had been there so long… but he was having a major passive-​aggressive fit, grumbling and cursing at the machines he operated. Meanwhile, grumbling and barking orders at the girl who was helping me. I’m just saying that when a customer is in the store, you should put a smile on and put your best foot forward to make them feel welcome. I felt like I walked into a family feud.
In the end, I did receive quality printed material. The girl even cut and shrink wrapped the cards for me. THAT was beautiful and noteworthy. The experience however, was terrible. It was incredibly inefficient and wasteful of my time.
Since I liked the final product, I thought I’d give them a second chance. This time, I visited the website to see if I could submit the file electronically and pick up later. There seems to be no apparent way to submit the files online and when I called, it just kept ringing forever… and ever…
There are too many choices to deal with this crap. I’m on to find a printer who can do both customer service and printing.