Best Buy Mobile @ Westfield Plaza Camino Real

Helena helped me out today and was so friendly and knowledgeable. I’ve never had a bad experience here. The employees are always helpful.

This afternoon when i was there i received little to medicore help at best. The employees had no sence of urgency and i payed to get service and activate phone and i left the store with neither. Just go somewhere else.

Went into Bestbuy Mobile because I purchased my phone a few months ago. Well I initially went into Verizon because my phone hasn’t been holding a charge. Turned out the problem was the cord but Verizon couldn’t assist bc we purchased the phone at Bestbuy Mobile. My hubby and I walked into and spoke with Jenny who claimed to be the manager. We said our phone cord should be covered under warranty and we needed a replacement. She tried to sell us a new charger and after we asked what’s the number for Samsung and she said 1800 Samsung google it. She was very rude, not helpful and has a condescending smirk on her face. Never will we ever buy our phones there again!

Went here today to get some help. I bought a phone from the Best Buy store in Oceanside online and picked it up in the store yesterday. I took it home and out of the box, to find it was not activated.
There was no way I was going back to the Oceanside store to deal with the manager Vanessa. She will not honor Best Buy online pricing\deals for Sprint and says you have to already have a line of service to take advantage of the offer.
Fast forward to today. Went to the Best Buy Mobile store at the Carlsbad mall. Tanya (I think here name was… short Asian girl). She spent about 45 min with me, sorting out my problem as we both made phone calls to Sprint to get to the root of the problem. My phone got activated, she didn’t charge me anything for her time. I was so appreciative, I gave her a $ 20 tip. She refused, saying she cant accept tips.
Tanya knows how to provide excellent customer service.

Tawny helped me out tonight. She had amazing customer service, was knowledgable of the services and products. Definitely recommend this young lady to anyone, everyone! Plus she found me the perfect case… with a lifetime warranty.

I’ve had many bad experiences with customer service at direct dealers when either upgrading or adding a line. «Most» have zero interest in really helping you with providing the best option (s) that best suit you, I started to research around and best buy mobile was recommended. When I arrived I was greeted immediately, I had the pleasure of working with Elizabeth. She is a true professional when it comes to CUSTOMER SERVICE! She really took the time to go over all my options that worked for me. I never felt rushed or overwhelmed with add-​on accessories and plans that I didn’t need. She really knew the product in and out leaving me to make the right decisions.
And the best part is she kept a smile the whole time. Thanks again Elizabeth and team for all the help.

Always a great crew here! We have been coming to this Best Buy mobile spot for years to get a more personal experience and who ever does the hiring is awesome.
We often have our 2 loud and crazy kids and they are so accommodating and understanding. Such a relief to not have the staff rolling their eyes at the sight of small children like so many other places we do.
As far as cell phone service, these are the most knowledgeable and helpful people I have ever met. Today AJ went above and beyond to help us understand and find the best solution for extra storage space on our phones. He thoroughly explained the differences, pros and cons, and even helped us put our screen protectors on SEAMLESSLY! Helena was there as well and was so positive and understanding as our 3 year old tested the durability of every item in the store.
THANK YOU FOR MAKING THIS EASY ON US!

Always come in here for anything i need! And AJ is always a great help and points me in the right direction! He also lets me know if theres any best buy exclusive deals going on with phone contracts of any sort! Never had one bad experience in that store period i will always go to this store over any other best buy store

The hubby and I had been wanting to get an upgrade for some time now and we were shopping around to see where we could get the most decent price for some new phones. He suggested taking a look to see what kind of offers this Best Buy location had and he made the right call. The guy working there, AJ I believe, was AWESOME!!! He went over many times (mostly ’cause I was like don’t screw me over here guy LOL) what our pricing options were and I gotta say, best deal around.
We ended up getting two Note 4’s, two screen covers, and two protective cases for an AMAZING deal! Didn’t even have to pay the AT&T fee with the promotions they had going on. AJ made the process so easy and kept it so fun. We were there for over an hour and a half and it didn’t seem like it. He kept things simple and made us laugh as an extra. Funny funny guy. We walked out the door with our new phones and accessories on and ready to roll. If you’re looking for a new phone this is the place to go. Friendly service, great promotions and a little shopping after since it’s inside the mall.

Mixed these guys up with best buy, my apologies.

Was lied to by the online customer service representative about the features of a no contract plan, then told by the staff in the store I would not be able to receive a refund of any sort for the products I bought.

Okay, if I could give this place more stars, I would. Not only are they knowledgeable about all the products, but their customer service surpasses any other, by far. They are completely down to earth. Baby Hands (aka A.J.) is a wiz and placing screen protectors on phones. I love how they all work together to make us feel at ease and confident in our purchases. They are very thorough and patient. Will definitely recommend this store to others and go back to them for my future purchases. Thank you, Baby Hands, Kristin and Brittney… and if I missed anyone else, you too. :)

The staff is fantastic and give exceptional, above and beyond customer service! James and Alex were extremely knowledgeable, patient, enthusiastic and energetic! They really helped us understand our no contract cell phone purchase (after leaving a 2-​year contract) and the benefits of each phone and service! They were an answered prayer to our cell phone dilemma! They really went above and beyond to make our shopping experience a great one! Your staff has fantastic team work and does a phenomenal job in representing the Best Buy brand! We are very grateful to have this store and it’s staff! The set up and design of this location is great too.