Crownview Medical Group, Inc.

Although Dr Kuemmerle and Dr Moses where great. I only gave one star due to the incompetent office staff at main office and on Jefferson st. in Carlsbad. I got charged $ 75 for a missed appointment on the 5^th even though my appt card said the 15^th. about 2 weeks later the office called me at 10am the day of my appt which was at 11am and canceled my appt, but I don’t recive $ 75 they would have charged me if I had done the samething. My insurance changed and they do not execpt my new one so I went in to cancel future apps and pay off $ 45 of the $ 75 I had left for the «no show on the 5^th» now they say I owe over $ 85 for part of an appt that my insurance did not pay for I have always paid $ 15 copay with my insurance. They nickle and dime you at every turn they charge $ 75 to do disability papers knowing people on Disability are on a limited budget.

I scheduled through the Internet to see Dr Maha. Website informed me several times they don’t take my insurance so I was surprised when the staff called to tell me I’d need to pay cash. I thanked her and told I knew that. She said I’ll «update your profile» and hung up. Left a bad taste in my mouth that money is most important to them but ok it’s a business.
I arrive for my appointment to discover the Dr has cancelled all her appointments. Staff said they couldn’t find my number to call me. Someone found it to make sure I brought money but couldn’t find it to let me know the appointment was cancelled. Too many others places I won’t be going back.

Been going to this office for 4-​years. Their office staff is among the worse you can get. The best you can hope for is for them to say hello and make eye contact when you come to the window to check in. They had a doctor that I loved (Dr. Zerraggosa — hence the long time I was going to this location). Unfortunately, he departed to focus on his private practice and I was shifted to who I believe is one of the owners (Dr. Melden). he is somewhat engaged (much better than most) but doesn’t get involved much with the office and (as I consider that part of the patient care) his patience suffer for it.
Point of note: As I understand they fired and replaced most of their office staff a year ago and it did improve (slightly). At lease medical records we eventually being processed, but at the end of the day, not worth the hassle I would recommend you find a doctor’s office that is part of the solution, not the problem.

Crownview Medical Group, Inc. is a lifesaver. Their professionals are not only compassionate but they have a passion for what they do. Compassion with Passion is as good as it gets!

I went to dr k because I read of all the great reviews posted for him. I waited for 45 – 60 minutes for him and in the meantime there were people walking. In and out, back and forth, going upstairs and crying. And I was thinking to myself what kind of place is this. Then finally we got called into his office and he said wow you are the 4^th new patient I have seen today. Then I handed him our paperwork and immediately he said well you might not not be happy with me or like what I’m going to say, but the people who have this place will not agree on this medication you need and they think it is from the devil. He said I can try but it would be wasting your time and mine.
Immediately I said WHAT! I was totally turned off by him. I WILL NEVER REFER ANYONE THERE!

My son was having depression problems and hadn’t had any luck where we live. We called Crownview and we were happy to get an appointment right away. My son really liked Dr. Cox and is doing a lot better. When my husband had problems with getting off ambien and some anxiety he went to see Dr.Cox. She was able to get him off Ambien and his anxiety problems in tack in a few visits. He is so happy that he found her and is feeling better. I have now made an appointment to see her for sleeping and anxiety problems and trust her fully to resolve the problems. So happy we found Crownview Medical even though we have to drive 130 miles to see her it is well worth it.

I was a little nervous going here but glad I did. I almost blew this place off because of a negative review on Google so I called them 2 days prior to my appointment and asked them if there was any problems with my PPO they said «nope, you are all set».
When I got there, their staff was kind and courteous Even tho I wasn’t too happy to be there but needed to be. I did wait about 30 minutes after my set appointment time but when I was called in, the Dr. Was VERY thorough more than any other Psychiatrist I’ve ever dealt with before.
I was very impressed by him and would recommend this place to anyone who needs any type of mental help like I did.
Joey

I spent a solid month trying to find a psychiatrist after my teenager was placed on a 5150 hold. You would think finding a psychiatric outpatient Dr. would be easy right? Especially after you’ve said in every voicemail close to tears you’re trying to find an urgent appt for your teen. I went to Google, Unilocal,health grades, my insurance website and not one single Dr. I called in the Carlsbad/​Vista/​Encinitas area returned a call. That’s 10 – 15 psychiatrists that did NOT bother to have any decency to return a call. I then saw Children’s had an outpatient clinic in Vista & since my child had just been on a hold AT Children’s this is perfect and felt relief so I call to make an appt. What I heard shocked the crap out of me. They no longer participate with my PPO, yes a PPO. I said ok fine I’ll pay out of pocket I have to get an appt. «I’m sorry we don’t accept out of pocket payments.» WHAT!?! You’re telling me I can’t pay my own money for my child to get help? «No sorry we don’t do that here.» I was in a state of disbelief and watching my child suffer through extreme anxiety, depression & not understanding why these feelings were happening.
Thank GOD I came across Crown View with their awesome website that is easy to navigate, pics & bios of all their Dr’s and best of all took my insurance and saw my child in less than a week. We had our first appt today with Dr. K and I seriously could not have hand picked a better Dr. for my child. He took time to speak to us in the beginning to get family history and symptoms then they talked alone for about 45 minutes & when I rejoined them I saw a look of hope in my child. He was just awesome. Explained meds, was sincere, and in the car on the way home my child said Dr. K gets me, I am so glad you found him for me mom. Enough said :)
I read poor reviews about front desk & wait times, we did not experience any of this (Carlsbad location). I hope this continues to be a great relationship.

I give the Psychiatrists 5 Stars, esp. Dr. K and Kendra! What I was unfortunately turned off by on multiple occasions was the front desk staff. At two other locations I have been to in Carlsbad, there have been no receptionists so I thought it was great to see an organization with staff who could solely focus on making appts, navigating insurance, and organizing paperwork. However, it didn’t appear that way. On more than one occasion not only have they presented very poorly in overall manner (impatience with callers, curt responses), but they also seemed to charge without forewarning so it is not always clear. I think the mental health staff has huge substance but logistically the organization is lacking. You have to be very persistent if trying to reschedule your appt and double check if you try to schedule online.

Dr. k is highly recommended! I had appointment with him and he literally spent at least an hour with me discussing my issues and he did make a diagnosis, which we all know helps ourselves to get better.
We need to know what’s wrong with us to fix it. I liked his demeanor and he seemd genuinely interested in helping to get me better. Keep up the great work Dr. K :-)

Transcendentally incompetent. We had an appointment in the afternoon, where we met a very nice nurse practitioner. Unfortunately, it went south from there. Our first follow-​up, we arrived to find that their diagnostic equipment wasn’t working (no thought to call us and reschedule). Our second appointment, admittedly a Friday, we arrived early to find that they had decided to close. We called the Crownview offices in Coronado. They had no idea what had happened. Later, we called and left a message, which was never returned, but it didn’t matter, as we had already wasted three weeks and decided to go elsewhere. Good luck staying in business.

Great services. Doctor K is completely there for his patients.

Excellent physicians and therapists. I have seen a psychologist and a psychiatrist there. They were obviously both experienced and very helpful. I felt it has really improved my life. I would not even think of going to another place because it seems like they have all resources that I would need for medication and therapy.

This is for the Coronado location. This review is for the therapist Rafael J. Cortina. I have had great experiences with the secretaries and Dr. Cox. I contacted Rafael Cortina through email to cancel my upcoming and future appointments. He didn’t understand why and asked if it was because I had binge-​drank recently. I took offense because I don’t feel I should be judged by my therapist, let alone accused of cutting off communication to him because I was a defective person. He then proceeded to provoke me when I called him on this. He is at least 10 – 15 minutes late to every single appointment. The past few times, I would be leaving for the office and I was told my appointment would be rescheduled 45 minutes later. The last contact that I had with him was me asking him regarding some advice he gave me about being passive in a certain situation. He refused to answer why he provided this advice even though he was willing to provoke me further. He has proven himself extremely immature, and will turn around and judge you regarding information that you provide him. I have never felt so betrayed by a therapist, let alone a person that I have gone in week after week and expressed myself truthfully to. I would be wary of talking to him, expecting him not to judge you or being a decent person in any way. I sincerely wonder why there are people like this trying to «help» people in this field. He reflects very poorly on Crownview Medical Group.

Dr. Z is a very compassionate psychiatrist who listens to you. He doesn’t just put you on a bunch of pills & send you on your way. He actually wants to see your blood work to see if something else isn’t effecting you such as anemia or other things that can cause low energy that can seem like a symptom of depression. He is also familiar with the military resources.