Fairfield Inn & Suites Carlsbad

Great Fairfield! About 13 miles or so from the caverns, great pool and hot tub! The front desk managed to accommodate our request to be located next door to the other party we were traveling with! Very helpful!

For the price this wasn’t worth it. I’ve stayed at Marriotts all over the country and it wasn’t anything special, especially for the price.

We were a little disappointed when we arrived to find out that we were given the first room by the lobby in the first floor — when we asked if we could be moved further away from the bustle of the lobby we were told that they were booked. But we kept seeing people checking in all night long… I felt that we were given that room because we had prepaid the room (non-​refundable) and therefore our only choice would have been to walk away from our money. Then when we got in the room, we noticed there is a train on the other side of the street (noticed because it was blaring it’s horn)! Now, having said all that, I have to say we actually slept well that night — no noise bothered us. We are used to staying at Holiday Inns when we are in the road, this was our first time trying a Fairfield Inn. Accommodations are better at most Holiday Inns, I can’t say that we’ll go back to a Fairfield Inn.

If you happen to be stuck in Carlsbad, this is a clean hotel. But you are not getting anything for your money here. We paid $ 160 per night for the worlds smallest room — seriously, ask to see your room first. It was clean, the bed was comfortable, the A/​C was okay. But the pool is literally 6×2 and the hot tub had no jets (which makes it a bath tub to me), no towels either. Hmm, its JUNE people and its 100 out. The TV is small and limited but it will get you through the night. Its the ridiculous price that makes me say… do your business that you must do in Carlsbad and then drive the heck outta there.

The pool was not working. Breakfast was ok. Very very expensive room, not worth the price. Rooms are small and the air temp was either really warm or freezing.

Functional room in a hotel located on the south side of Carlsbad. Since it’s a newer hotel, the place isn’t run down and everything works pretty well. The breakfast was pretty standard for this type of place — eggs, sausage, bagels, cereal, coffee and juice. There’s an IHOP next door if you’re wanting more.
TV selection was pretty good and the wi-​fi worked. We didn’t experience any noise that the other reviewers talked about, but we did have the HVAC unit on all night long and that probably took care of any outside road noise.

Great staff and nice place to stay. Everyone was friendly and helpful. Can say enough. Rooms were clean. The whole hotel was clean. I recommend staying here if you come to Carlsbad.

Stayed here the night before visiting the caverns and wanted to stay loyal to the Marriott brand. This is a fairly new hotel and pretty nice. The only problem I had with it was the soundproofing from the hallway. I stayed on the second floor next to the stairwell and it was fairly noisy at night and morning. But the rooms were clean and bed comfortable. I would stay here again. The breakfast wasn’t great but what do you expect?

This was our «home away from home» while visiting the Carlsbad Caverns. Our room had a slight view of the pool and it was definitely quiet and comfortable during our stay. Clean when we first got there and maintained throughout our stay. Requests were honored promptly. Staff was friendly. The complimentary morning breakfast INCLUDES A WAFFLE MACHINE! Yay!!! We woke up late the first morning and searched the local Carlsbad breakfast vendors and no one served waffles. They do here, though, and enjoyed them the rest of our stay! No complaints here, we left well rested and ready to tackle the rest of our journey :)

Stayed for 3 days for work, place honestly has tons of potential but it’s not better then a 40 $ dive (190 – 211 $ a night) … Never a person at the front desk and rooms smell like old cheap after shave, also forgot my glasses there… and they grew legs and walked off, also random bibles laying around witch I thought was tacky.

Upon return to the Fairfield, there are a few pointers I have learned, besides the fact that it’s gotten expensive and the management is horrible!
1. Do not get a room on the east/​front side of the hotel. Those rooms are on the main street side and are insanely loud.
2. If you are using hotel toiletries, hide them. I had housekeeping remove the shampoo and conditioner from the shower and not replace the conditioner. I’ve never had that happen.
3. The entrance/​exit of the lot can be kind of a pain with the traffic in the area.

Comfortable stay preparing for a visit to the caverns. This hotel met our needs for a one night stay and is on the south west part of town closest to the caverns The rooms were quite and comfortable. Asking for the extra feather pillows made it more comfortable too.
The rating is appropriate for the town and price.

Appears to be very nice from the outside and even inside once you’re room. It wasn’t until I took a shower when I noticed multiple hairs in the shower/​tub and on the shower curtain like it was never even cleaned! Really? So I decided to look in the bed and found a couple there as well. What is going on here? One other thing to mention would be that when the wind blows the window (closed) howls like your driving your car on the freeway with the back window cracked? Traffic is very annoying throughout the night, the train is very loud and makes the whole place vibrate, while the maid failed to turn off the alarm from the previous occupant. Let’s just say I didn’t get a very good night of sleep and for $ 130 a night???
This could be an isolated incident but it is unacceptable in my mind. I am a Hilton honors member as well as a Marriott rewards member and plan on sticking with the Hilton family hotels from here on out.

I thought this was a great hotel, nice, new and clean! I was in Carlsbad, NM on a project and «lived» here for two months.
The staff is very friendly and helpful ESPECIALLY Michelle at the front desk. She was more than helpful and made my stay an outstanding one. When I return I will definitely be staying here again.

Stayed here after researching other hotels in the area while going to visit the Caverns. It’s a fairly new hotel, clean lobby, but upon checking in we discovered the bathroom hadn’t been cleaned, toilet was obviously dirty. We went downstairs and told the lady at the front desk that we needed it cleaned while on our way out to eat dinner, she was very helpful and was going to give us a new room but we didn’t want to move our stuff again, we just wanted it cleaned, which she said she would personally do. After dinner we came back to a clean room, which it shoud’ve been in the first place. Breakfast is sufficient if you’re a light eater, not the hot buffett most hotels are going to now, but there is an IHOP right next door. Walmart and Chili’s is beside it as well. It’s about 30 min from the caverns. Pool is outside and very small, but kids don’t seem to care. Whirlpool is relaxing. Business center has one computer and is fast. Bed was comfortable. Ask to have the back side of hotel, it may be quieter than the front which faces the main street and train. The train was loud in the morning and woke us up. The air conditioner was a bit loud as well but that’s usually expected. I was considering the Hampton Inn when researching and noticed that it sits back further (not much) from the main st and walking distance to chili’s (pretty much same lot).

Nice hotel. Good breakfast.

Carlsbad was our first stop on our 4,000 mile roadtrip. We didn’t have previous reservations, but saw decent reviews for Fairfield Inn and decided to check it out. The price was a little high considering the area (even Albuquerque and Vegas were less expensive), but we enjoyed our stay. The hotel was very clean and the rooms looked brand new. Our room was nicely decorated with a comfy king bed and a very clean and spacious bathroom.