Fashionphile

This is regarding my online experience. I have nothing to say other than this is my favorite pre-​loved luxury store. The best part is that gals like me can afford beautiful pieces which FashionPhile is able to offer, their 60-​Day Layaway rocks! I purchased my Gucci Jackie from the Carlsbad location in addition to my speedy 35 and my Comsetic Case from their location as well. All class, no crass.

This is a review for online purchase and their customer service over the phone.
I purchased a Chanel jumbo classic flap (pretty much close to retail) on Sunday night, but there was no picture of the serial number on their item page. I wanted to know the serial number before they ship out so I know how old the bag was (I didnt want vintage-​because I was paying close to retail), so I called the Carlsbad location (exactly at 10:02am-they open at 10:00am) and was able to speak to someone immediately.
The girl? lady? I talked to was friendly and professional, told me to wait, and even though I waited for awhile before she came back, she apologized and was really polite about it, I didnt care that I had waited over 5 minutes. PLUS, she came back with the serial number-​she went and looked at the bag herself to accomplish this. She told me that she saw the bag and was in perfect condition which was a big assurance for me.
I hung up the phone very satisfied.
I live 10min away from their Beverly Hills store and I’ve never been to any of their locations, but if you know what you are looking for and what youre doing, I expect you shouldnt be disappointed.
Added bonus, I received the bag Tuesday morning.

Extremely professional packaging and very detailed and accurate description of pre-​owned bags. I only rely on two websites/​companies when it comes to selling/​buying designer bags and Fashionphile is definitely one of them!

I enjoyed the shopping experience, I did wish they had more room to try on jewerly and purses without feeling that I am interrupting the front desk.

This place was pretty sweet. They took care of my wife and I pretty fast. Cut us a check 20 min. Not bad. I have nothing negative to say. But more like thank you for your time.

DO NOT SELL TO THIS COMPANY! I’m extremely upset with their customer service. I sent in two bags and was told I would be paid the next business day. When that didn’t happen, I called the company and customer service was EXTREMELY rude! The woman said yes, it does say that on their website, but they are growing so much, they can’t honor it. She didn’t even apologize. She said I could either wait or have the bags sent back. When I said I wanted them back, she said ok, and HUNG UP ON ME!!! I had to call back and speak to someone else. Now I’m worried I won’t get my bags back because they are untrustworthy!!!

Terrible terrible terrible
As a seller: I was cleaning out my closet and sent in a mix of handbags and a couple of shoes. They consignment option was significantly higher then the buyout option so I figured i would give it a try. I got an email once it was «checked-​in». I went on a two week vacation literally the day after my items were checked in and they STILL weren’t up on sale on their website??? I e-​mailed them no response. I called them and they said to check back in 24 hours. nothing… I decided to leave it for a weekend and finally on Wednesday the next week (two and a half weeks post check in) one of the seven items was finally up for sale. Then on Friday the same well the rest of my items were posted. So basically it took a total of three weeks from the time my items reached their facilities to the time they were active on their website. During the process their customer service got worse and worse! They didn’t respond to any of my emails in a timely manner and some they never even responded to.

I really wanted to like Fashionphile. They’re just down the street from my house but, with my experiences it’s really difficult to like them. I was watching a Birkin on their website that was set to be marked down to 30% in 24 hours within that time frame they yanked the listing and marked it back up to full price. I contacted FP to ask why and their explanation was that a customer either put the item on layaway and cancelled or bought it and returned it. Umm… it was about 45 minutes?! That doesn’t really seem possible. I explained that to them and then showed them a screenshot of Google Shopping featuring the item at 20% off and when you click through the item was full price. Very misleading. When I asked about this they told me they would need to speak to upper management to get an answer. Weeks went by and still no response. Finally after my 4−5^th attempt they told me they would honor the 20% off. No, no, no… I was waiting for this bag to go to 30% off which it technically should be if you hadn’t moved it back to full price. Makes it difficult to want to do a business that is shady like this esp. when others have mentioned they have similar practices. Good concept, terrible customer service.

I was and continue to be disappointed with the lack of customer service from Fashionphile. Associate was curt and impatient on the phone and didn’t have answers to questions. I submitted a ‘like new ’ bag for a quote and was given an unfair price. I call to question this and the quote was raised 25%. Very misleading.

I had been eyeing Chanel flap bags on their site for a bit. Since I’m lucky enough to be within driving distance, I figured I’d show up to see all the bags I was interested in in person. Their showroom is by appointment only (at least at this location) so I showed up and waited in their beautiful lobby for a few minutes. The one I really wanted had sold the night before but they let me take all the time I wanted deciding. They had a large mirror, which was nice. I ended up leaving since what they had wasn’t 100% what I wanted. Imagine my surprise, when about 20 minutes later I was sulking at Starbucks down the street and the bag that had sold the evening prior was back up on their site! I purchased it instantly and went back over to their showroom to pick it up. I ended up with a black single flap maxi.
It gets even better! A couple weeks after purchasing, I received a lovely handwritten thank you note in the mail! Now that’s customer service!

Terrible place to buy from. Treats its employees poorly and unfairly. Do more research before you buy from a place with poor work standards.

I love Fashionphile and have been browsing their website for years. They are known in the premium designer handbag community (like Purseforum) as a trusted reseller of authentic designer handbags so you can always feel safe that the bag you are purchasing is the real deal.
They have a great selection of designer handbags, accessories, wallets, scarves, watches, jewelry and much more! Their selection also rotates consistently, so if you see something you like you better jump on it before someone else does! If the item does happen to stay in the shop for 30 days, that’s when the discounts start.
I recently purchased a small Fendi Handbag that I have been looking for for quite some time. It was priced almost half off of the original retail price, so I was pleased with their competitive pricing. I was even more shocked when it was shipped out 24 hours later and arrived at my home two days after that. Amazing!
Did I mention the bag was even BETTER then the description on the website? I cannot tell you how many times I have purchase something online that arrived not as described so this was a welcome change! They even included a free dust bag and professional packaging AND if I change my mind 90 days from now, they will buy the bag back from me. Perfect.
I would definitely recommend Fashionphile to anyone who loves designer handbags and accessories, but cannot (or will not) pay full retail price. Thank you!

I went here for the first time to look at a Balenciaga bag I want that is no longer in production. You have to make an appointment and they were kind enough to accommodate me last minute, same day. The staff was so helpful and nice! The front area is decorated so beautifully! They have hundreds of designer bags in great condition and a layaway plan! I can already tell I’ll be spending some money here!