JCPenney

Good quality, close location and great prices! The optical shop had a great frame that solved several challenges including fit and comfort, remaining stylish and flexible. You should try it!

The deals at JC penny’s are usually very good. They keep up with current trends and have a good selection of sizing. We almost always walk out with what we came in for plus a little extra. The staff is very helpful minus one blond older worker who works in the intimates. She’s rude so we stay away from her.

The staff was very helpful and the prices are decent.
I went to look for a suit, bow tie, shoes, etc. The prices were fair (cheaper than elsewhere) and the staff was very polite and helped me out. Overall it was a good experience. I didn’t buy anything, however, because I found the same products online for a cheaper price. The 4 stars are for the customer service.

I bought a ring on Wednesday March 23 at Fashion Valley Center JCPenney store.
When I wanted to return it back in Carlsbad the associate Shoku didn’t want to refund it and said they don’t do it. She called the supervisor Brian who wasn’t helping me.
Shoku made up a story about me buying rings at other places and returning back in Carlsbad JCPenney. It’s a total lie.
I spoke today on 3÷24÷2016 with the store manager Frank who was very unpleasant and asked me a million of questions. Eventually I got back the money.
I would never go back to jewelry department and I don’t advise anyone to do it.
The service is shameful and disgraceful.

No. Just no. Appliance department, no. Ordered a washer and dryer last Tuesday. Delivery on Saturday. Will they get delivered? No. Do they know where they are? No. Will I buy appliances from them again? NO!

At the Carlsbad Mall… err, umm I mean –The Shoppes at Carlsbad– (the more «bougie» vernacular form of shops or department store), JCPenney is showing its age. Even though a few years ago Penny’s tried to alter their image to appear more hip, modern and cool — the storewide refurbishment still seems incomplete for some reason.
Perhaps it’s because they flip-​flopped which logo to use four times in four years.
Attendance is so low, even on the weekends, that I can only find one register open and the line, 3 or 4 or 5 people deep moves like molasses. Perhaps it’s the constant urging by sales staff to apply for a credit card or sign-​up for their rewards programs.
I used to shop quite regularly at Penny’s but I’m finding fewer and fewer items that I like. I wish they took a few risks as far as affordable fashion goes. Not everyone is into Dockers, Levi’s and Stafford. For instance, the ONLY reason I step foot inside Sears is because they carry Structure. Everything else is just «blah».

Got family pictures done that took 3 hours. What was ridiculous was the check out purchase process. Corporate needs to hire!!!

A classic day of shopping! I remember growing up and my mom taking me here to pick out clothes and toys! This store still never disappoints. They have great selection good customer service and I always find what I am looking for. The store building is a little old and can use some updating but in time I’m sure the company can invest in this.

Nobody knew anything here. I was shopping for curtains and household items and full of questions that could not be answered by the incompetent staff.
After trying to purchase a few items and use a coupon the cashier didn’t know why the coupon was not working and just further frustrated me, so I left without purchasing anything.
I’d rather shop at Macy’s and pay a little more than come back here.

I am a hug fan of Stafford boxers and Dress Shirts. You really can’t find a better deal.
Been to this location three times now. I was treated very well on every occasion. The customer service desk can run a little slow but the staff are super friendly and will assist you with what you need. In my case.
I can’t complain. I find most JC Penneys are staffed well. Even in NYC which is a rarity. Can’t say the same for Macy’s !
Some items way overpriced but there are many sales through the year.

I’m very surprised to see how expensive the clothing is here versus Macy’s and you would think that Macy’s is more expensive. I shop at Macy’s a lot and yes they do have a lot of sales and yes overall Macy’s is probably more expensive. With all the sales and discounts at Macy’s why even bother with Pennies. Yes Pennies does have some decent prices but they don’t have the brands like Macy’s that you can get for a great price. I still like to check out Pennies because you never know but overall I just stick with Macy’s.

I visited your Sephora inside JCPenney store today located in Carlsbad California.
I was very dissatisfied with the experience in your store today. I am a loyal Sephora customer and the way I was treated and talk to in the store by the store manager Lisa, Who did not have her name badge on was very unacceptable.
As soon as I walked into the store I let one of your product consultants know that I would be making an exchange for a lipgloss that I received as a gift and did not like it was one lipgloss. My sister accompanied me and she also had some lipgloss is that she wanted to exchange. We received these lipgloss is as Christmas gifts from our mom however they were not the colors we particularly care for. Additionally the consistency of the gloss was a very tacky and sticky.
We got to the counter and was told that they would not be able to do a store credit for these glosses because we did not have a receipt for them she told us we can go to a freestanding store which was okay since the labeling for the glosses changed they could not find them in the system since you are a store inside JCPenney. However, one of the glosses you did have in your store the product consultant asked the store manager Lisa if it would be okay to issue the store credit Lisa immediately said no I asked why and she said because we do not have a receipt I get that part. However it was one gloss. I am very familiar with your return exchange store credit policy so I called Lisa out because she had a choice to offer Customer Service so we walked away happy and she chose not to.
As soon as I told her she had a choice to offer a store credit because I’ve done it before she immediately got defensive which is what offended me.
The worst thing you can do in customer service is do something for one customer and not the other and make up policies as you go along especially when you are dealing with a long term customer who is very familiar with your store and the actual policies. The fact that Lisa chose to give us a hard time is not acceptable especially in customer service and to call herself a manager was beyond me. I am a freelance makeup artist with over 10,000 followers a large percentage of those followers are here in the North County San Diego area.
Word-​of-​mouth and social media is huge I let Lisa know that I was a customer of this particular store very frequent in fact, I know most of the product consultants because I visit your store so often. It offended me more that she actually said she knew who I was and had seen me before but yet was not willing to help a customer leave happy after I patronize to your store, Sephora carries Products more costly than average make up costs so I spend a couple hundred dollars in your store easy. I chose your store over any other company that sells these products, your store gives me no faith. In fact I dread having to visit your store again so I probably will not I would never want to feel the way I felt leaving your store what an awful feeling. Like I said I am a make up artist and this is my passion and the way I was treated in your store is not ok.
Lisa and I went back-​and-​forth a bit about the issue which I thought was even going to far and there should be no reason why a manager and Customer are arguing about something in front of your other customers thats such a lack of professionalism at one point Lisa showed her lack of interest and turned away and started talking to another customer.
I can’t believe this type of management is in your stores I feel embarrassed for you. After going through that I am very upset I almost want to take it to my social media pages and let all my subscribers know about this horrible experience
And encourage them to visit an actual freestanding store however I am giving you the opportunity to investigate it further.

I’ve always shopped here, they have a good selection of clothes and accessories but, they’re return policy with coupons is horrible! I had purchased some pants, and wanted to exchange them. However, I used my rewards points and that took an amount off the pants. But they wouldn’t honor that on the exchange. They would only return, and I would essentially lose the points I had redeemed in the previous purchase. I work in retail, and there has never been anywhere that I’ve been to where they don’t honor the before price and then reapply coupons/​points to an exchange. That’s ridiculous, and very misleading. They should clarify that when using those points

I just got back from JCP it’s pretty upsetting knowing the holidays are around the corner yet there aren’t many registers open I tried asking for a shoe size in the shoe department up stairs and there was only one person working there we were about 6 people in line so I just left. I won’t be wasting my time here again.

As with many retail stores, the cashiers were very slow, which is okay. However, the employees definitely seemed overworked, and brought it out on the customers. Two ladies were ringing up cashiers, going to other departments to find the right items, and were trying to take care of the floor. Because of this, they were flustered and kinda rude. The managers, from what I saw, were just walking around delegating instead of helping out. I’ll definitely stick with a different location.

JC Penney at this mall is rocking it. To me it’s organized better than the Macy’s here, and the women’s selection is superior as well. I’ve purchased a few dresses here that have been really great quality and also reasonable. Today id like to acknowledge an employee Jeremy. I picked a dress that was with many others of the same style off of a sale rack. After he rang it up and there wasn’t a sale price I went and checked the rack and the dresses had been placed there accidentally are we’re not actually on sale. Instead of telling me «tough luck» — he acknowledged the store’s mistake and gave me the sale price. He didn’t have to do this and I would have bought the dress anyways– but this kind of customer service is amazing. He ensured I will continue to come here to buy. Very impressed! Good job JC Penney.

3^rd update courtesy of Karmen: Angelica earned 1 star back tonight for JCP! Her and Carmen are by far the ones that care about service and care about people! JCP– get your stuff together and change jewelry sizing companies… 3.5 weeks is ridiculous!!! Bottom line !
2^nd update: week 3 and they have no sense of urgency nor clue where my ring is! Spoke with Jeremy the manager and of course he couldn’t tell or all anyone bc he has to wait for a different manager! It’s called ownership people! They originally were a solid 4 stars… At this pint, any establishment that has lost an engagement ring is 0 stars in my book.
Update: I went down a star… It’s taken 3 weeks to get my ring back from sizing and the worst part the can’t even tell you were your jewelry is! It’s ridiculous the amount you pay for something and can’t get it for 3 – 4 weeks! Over it!
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I love me some jcp! Simone is really nice, she works at the jewelry counter. We like the selection in the fine jewelry. You can get some really great deals ! If you use your jcp card even better! But some of the stuff is a bit cheap and some is dated and ugly. But the stuff that is basic, is good quality and super cute!
I love JCP
Update: Ruthie and Carmen rocked tonight! They were so helpful and adorable! We made a pretty BIG purchase tonight and they made it so enjoyable!

Yes, it looks and feels so much nicer than it did when I was growing up, but boy has the selection become… well, not much of a selection at all! Interesting choices, wouldn’t necessarily call them fashion forward, but I suppose they are… affordable? Affordable is nice!
I, personally, was turned off of Penneys during their entire «fair and square» period of time where they rid themselves of coupons and made everything in store some sort of «deal»…yeah, no! Shoppers love coupons and deals atop deals!
Anyway, I write this review in light of the most recent stop I had in the store. I was looking to exchange some towels I got for Christmas for the same towels, but in different colors; in fact, I even wanted to exchange 2 wash cloths for 1 hand towel. So I went in with 5 items and wanted to leave with 4. Was first in a line that soon grew to be pretty lengthy, it seemed the two associates at this wrap stand where tied up pretty bad –holiday returns/​exchanges and such, it was understandable! When it was finally our turn, I could see what the wait was all about. Slow associates, what a bummer! So we went about the transaction, and the employee tells me «so it’ll be $ 8 (and some change) today. Round it up to $ 9 even by donating the the Olympics»
Say what? Don’t you owe me money? And donate to the… Olympics? Well, alright, I guess??? Wanting to be passive and not making the line wait longer, I pulled out my plastic and was charged the $ 9.00. I asked before being handed my receipt if the associate had done an «even exchange» as that’s exactly what I was there to do. She looked over the receipt herself and nodded with a big grin of certainty and said «Yep, even exchange.» And told me how much I had saved that day! Oi vey…
Displeased, but again, not wanting to cause trouble, I gathered up my purchase and left to do some other returns in the mall. Skimmed over the receipt and well, well, an even exchange was not performed and the employee had actually rang the towels I wanted at regular price. I returned when my errands in the mall were taken care of and decided to go to a different cash register area. There a different associate understood my plight, redid what she had to, and credited $ 11 (and change) back to my card. Didn’t feel too yucky having my «donation» returned to me, considering I wasn’t even sure what I was supporting with my small financial gift. The Olympics…
I hope the girl that had helped me downstairs in the bedding/​home area was just a new-​hire or seasonal, in which case… okay. Still, in that situation, and this goes for ALL retailers, ensure your less seasoned associates receive ample training and if not, teach them to ask for assistance rather than improvising and getting things wrong.
But I do love my towels :)…kinda. One of them smelled awful, like mold and rot when we took it out of the bag, something that definitely went unnoticed in the store, but that’s nothing a wash can’t fix, as I don’t want to go back to JCP to exchange that too! «Excuse me this towels smells awful, I just want to do an even exchange…»
Oh but their Photo Studio gets 5 stars! Love the promotions offered here and the staff is TERRIFIC at what they do! My family feels at ease every time we’re in to snap our photos :)

I came here last night in search of cute business clothes – I just got my first «big girl» job and I have NO professional clothes so I needed all of the basics – good blazers, pants, skirts. I decided to go to JCPenney and I was really surprised at how much great stuff I found. JCPenney used to feel like a store that my mom would shop at, but at this particular store in the Carlsbad mall they’ve done a ton of renovations and have a LOT of selection at really great prices. I saw sooo many cute things I wanted!
I walked out with a very well-​fitting, tailored blazer, two pencil skirts, two pairs of super cute pants, and a business-​casual dress for about $ 180, which I felt was very reasonable considering the quality of the clothes. The fitting rooms here are huge and have very comfortable chairs that my fiancé enjoyed as I tried on outfit after outfit! The icing on top of the cake was our check out experience – I have to remember to do the survey on our receipt because the woman who checked us out made our experience that much better and deserves to be recognized. Her name was Ruthie, and she was fun to talk to, very knowledgable about the brands they sell, and just all-​around pleasant. I wouldn’t have thought I’d have such a great experience at JCPenney but I did and I’ll definitely be back!

Wow, looking back to the days when I first started going to JC Penney’s (JR high school, maybe earlier) it surely has changed. No, don’t get me wrong, I have been to the mall and JC Penney’s since then, but I was just walking through with no hustle and bustle around me I was able to really check out the place.
The customer service was great when I went in this day. But, then again they are pushing to do surveys so I am pretty sure that is why they are sugaring up a bit more at the register, but hey, ya gotta do what ya gotta do to get good reviews, I get it. I was happy with the sugar coating: D
JC Penney’s you’ve updated really well, and I hope the sugar coating customer service sticks after surveys are done.