Journeys Shoe Store

This Corporation has an unfavorable return policy. The clerk at the store ordered the wrong boots for me. This happened to me on the 27 Nov 2015, my wife bought a pair of the 1460 Doc Martens, I realized they were not leather (Store #371). As soon as I made it home from work that day, I told her these were not leather boots. We promptly took them back to exchange for a pair of leather boots. Empl# 420 647, tried to convince me the Vegan Leather was real leather. I just told him to order me a pair of 1460 Cherry Doc Martens Leather. The return at this point seemed smooth but to my surprise on 10 Jan 2016, the day our family could gather and celebrate Christmas, we discovered the boots that had been ordered by the clerk were the completely wrong boots (R15265601).
We followed the return instructions. Returned the incorrect product to Journeys Inc. The RETURN instructions were followed. The boots were sent via UPS Ground (Track#1Z V52 2E3 06 2605 1968) on 11 Jan 2016. The instructions said the product could not be returned to the store and I would receive a credit to my card once received and processesed. RYAN at the Dock in Lebanon, TN received the boots on 15 Jan 2015 @ 1059. I was NEVER credited by Journeys Inc. $ 169.99…Still waiting patiently for my refund.
On 12 Feb 2016, I called customer service on there packing list 1−888−324−6536. Tragically laughable, Journeys Inc prints they incorrect phone number on their packing lists (Picture Posted) I hunted down the CORRECT number somewhere in the internet. Spoke to a Journeys Inc operator I explained that I did NOT receive a refund, I gave her all the info. She told me I would be contacted in a couple of business days. Still waiting patiently.
Customer Ref 80 371 347 520 151 120
Warehouse Ref 3 010 113

I like Journey’s because they have great prices, decent shoes and helpful employees. I saw some shoes online that I wanted but I didn’t know what size shoe I wear in that brand. So I came here and tried on a few sizes and the employee was so helpful even though I wasn’t going to buy from them. I’ve been here a few times before and always received a hello or a how may I help you? They may not be a mega shoe store or have Jordan’s but you really can’t beat their prices and customer service.

We were out killing time, getting a new tire yikes!!! We came into Journeys just looking. Our sales person Will was amazing. I had no intentions of buying shoes. But because of the AWSOME service. We bought 4 pair of shoes!!! And socks! I never buy socks at a shoe store. But my daughter was so excited to wear her new shoes, we bought the socks too. At least we started our back to school shopping off to an AWSOME start!
Thank you Will & Larry you were amazing.

I went to countless of other shoe stores before heading to journeys and to be honest I was ready to be disappointed by rude retail workers…
Once I walked in they immediately greeted us and they were actually very nice and helpful! I have been looking for the perfect shoes to wear to theme parks… Since I have sensitive skin and feet and am an altogether hot mess, the guy who attended me helped me find a cushiony shoe that was similar to what I was looking for. He immediately brought out many to compare to. I’m cursed with small feet so he adhered and helped me out tremendously! He noticed I was quite reserved and shy and he helped me by not being pushy but being knowledgeable, which I liked! In the end I picked out one of the pairs he suggested, and also socks which were cute and colorful.
Whenever we need shoes I now know where to go next! :)

I looked at four shoe stores to find my Adidas Superstar II’s in white with the classic black stripe, shell toe. I was really stoked how friendly and normal the guys running the shop were. Sergio and Brian were happy, excited and obviously were in to sweet kiks like me. Most companies train their employees to be robots and spout off fake sales lingo. These guys were just real people… not robots… the type of people I like to shop with. Thanks! Keep the Superstar II’s stacked, I want to get a pair of the new Rasta Hemp in black pairs.

Good selection and variety of shoes — they have sporty ones, casual ones, loafers, fuzzy/​furry ones, slip-​ons, dressy shoes, etc.
Come on in and you should find something for any occasion.

SHOES, who doesn’t love shoes? Journeys always has a nice selection of shoes. The customer service at this particular location isn’t always great, but then again, it’s just shoes. They usually have a good size run and if they don’t have your size they don’t hesitate offering to order them and send them directly to your house. Thats pretty cool. I love my cute flats and they always have a decent selection of flats to choose from. Their clearance prices are usually a good bargain as well. But get there before they run out of clearance sizes.