Lowe’s

Purchased a new washing machine in December. It wasn’t working right so I called the manufacturer. Gave the serial number and discovered that this machine was purchased and registered in September. Lowe’s sold me a used machine that was not in good working order. Had to go through numerous phone calls, being referred here and there, to finally get them to take back the washer. All they wanted to do is to sell me another washer. Phone calls not returned and even when they came to pick up the washer, I was lucky to be right here because instead of calling to say they were on their way, as they were supposed to, they just showed up and said that their call must not have gone through. Go to Home Depot a few miles away on Melrose Dr. just north of Palomar Airport Road for excellent service, same prices.

If I could give this store a zero, I would. We went there at about 5:00 p.m. on the 30^th. In the hour we were in the store I saw a total of 2 employees. There was an incessant din of «Customer needs assistance at XYZ department.» And I do mean constant. It never stopped. It was like something out of a sitcom. When we were ready to checkout and got to the registers not one was open! We were forced to use self-​checkout, which we usually avoid like the plague. Of course, the second item we had to scan wouldn’t and we had a long way to go. There was a guy sitting at a computer at the end of the registers who was absolutely oblivious to either us or the long line of disgruntled customers who were also forced to use self-​checkout. We had to drag him away from whatever he was doing on his little monitor, all the while watching as other customers abandoned their full carts and headed to the exit. This particular store has always had a paltry nursery section (unlike my home Lowe’s) and for such prime real estate should be better stocked and staffed. I sure hope they take the negative Unilocal comments seriously and make a number of changes to this store. Until then, I won’t be back.

Store is really clean but there is no one there to help you it seems. I don’t know how this place stays in business. There are hardly any customers there compared to Home Depot. Kind of nice if you don’t like crowds I guess.

I don’t know why I keep trying to shop here, this store (as most Lowes) is terrible. The store employees ignore you and god forbid you ask for help, they always say they are busy with someone else and will help you in a moment. However, they disappear and are never seen again. The only person who will consistently say anything to you is the jackhole near the entrance who ask how much you spend on electricity. I swear I am going to punch that dillweed next time, I am sick of them pestering me and if I ignore them, they make some snide comment. Thankfully I don’t need to risk jail time by punching out the solar sales drone because I will never set foot in this store again.

Like many Lowe’s, it’s rarely busy at all. Customer service is extremely lacking in this store. Not only are they not friendly, some were very rude. There are usually a lot more employees than customers and with the inefficiencies and all the waiting from customers, the management needs to do something about this. What are all the employees doing? They all act like they’re busy but they’re actually doing nothing.

Poor customer service and unreliable source for purchasing anything from this store
Not only late delivery but also damaged goods. Order made on Sep 23 but goods not received it yet. Supposed to receive goods today (confirmed the day before) but the delivery was deleted at the last minutes. It seems no one was responsible for that. Customer wasn’t informed until the promised delivery time passed. Manager is clueless and responded ‘what is your phone number and I’ll call you back when I have time to look into it.’ Think it twice before you purchase anything at this store.

We bought a washer and they broke our dryer while installing and lowes won’t remedy. No point of purchasing items if delivery company destroyed your other items. Worse is that same delivery person came back today and said he never touched it. I was standing right there when he grabbed it and hit our gas line. Off to Home Depot to buy a dryer we didn’t need the day before. We would of gone to costco if we needed both. Customer service said they look into it. I will not buy items from lowes again.
Only positive, Armand was a great sales person in washer and dryers section at lowes but if items can not be delivered without damage, why buy them. Also if there is a problem and this is how they «fix it», I would only purchase cheaper items that can not be damaged or return. I can’t wait two weeks for a dryer. I will not be shopping at lowes. There mistake has cost me $ 900 dryer.

Ahh Lowe’s,
It’s a like the self-​help, but don’t ask me to help you up, home improvement store. This one has an excellent location and has just about everything that Home Depot has down the road. During the weekdays this store is pretty quiet and I can be in and out of here in under 10 minutes. The key is that you HAVE to know what you are looking for, and where! Each time I’ve shopped here I’ve never been greeted by any of the staff. As a matter of fact, the only people who seem to acknowledge me are the ladies in the vendor kiosk selling solar power contracting.
It’s still a reliably A-​OK place to get what I need. What could make it better? Perhaps a little more involvement with the customers by the people who work here. For instance, last week I asked one of the workers who was on the floor,
«Excuse me, where can I find the plant food?»
«It’s outside.» she replied, walking away.
«Where outside?» (like, their awesome, brilliantly stocked gardening section is HUGE)
«On the shelves.» Boom, she was gone.
«Umm, thanks so much.»
So, it would have taken her maybe 20 – 30 more seconds to say,
«Aisle 4, in the front of the pots.» or «Follow me and I’ll take you to it since I’m already walking in that direction.»
Easy as pie, or not.

First let me say I have spent over $ 10,000 in the last four month at this store. The night before we had found a rug we liked at the Vista Store, but it was the wrong size. Went here today and could not find one either. The flooring guy checked inventory and said the showed the had one. They did not. He said Vista did… NOT! Then he said Oside and Escondido showed they had them and I should go there… but call first because the inventory might be wrong… YA THINK?
I guess it never occurred to him he should make the calls for me or simply order the damn thing! I was so displeased I left and took my $ 300 shopping list to Home Depot and filled it there.

You should go here for the entertainment value alone. Yesterday I went here to get something that their competitor didn’t have. I could not use the self check (another reviewer was correct, they don’t have staff to check you out) so I went and got someone. There was no other customer around.
As I was leaving, ONE customer got in line to be checked out.
The Lowe’s employee picked up the phone and said, «I need another person up here, it’s getting super busy».
That alone, is worth the trip, my friends. That alone.

DO NOT SPEND YOUR MONEY AT THIS STORE!
I just spent $ 215 at 6:30 am on Friday buying stuff for the house. I was 1 of 4 people shopping in the store at this time. The customer service is horrible!
I had 5 employees walk right past me, they didn’t make eye contact, say hello or ask if I needed assistance. I was purchasing ceiling fans and I asked an employee where I could find a joist and box to go above the ceiling. I have never installed a ceiling fan so I needed some advice. She didn’t have a clue what I was talking about and told me to go over to the electric aisle and I might find what I am looking for. Sure enough it was right behind the employee and I grabbed a box and showed it to her. I explained this is what I was looking for. She didn’t even look at the box and just said «ok thanks». This wasn’t my first time shopping there and each time I have run into employees that could care less about their job or helping the customer. Next time I am headed to a Home Depot since it is night and day how customers are treated.

I went to Lowes looking for turf deodorizer and they didn’t have it. The woman I asked kindly said I should try Home Depot. That’s customer service when you refer to your competition. I’ll use Lowes next time I need home products!

I really do like the new location in Carlsbad, however, that is about the best thing. In general, I find the staff not super helpful, and whenever I go to checkout, all there is available, ANYTIME, is the self-​check registers. Well I don’t want to take outdoor cushions and scan them across that scanner — I want a real person to do it — and they are typically not available.
Further, while shopping in the garden center, I was pushing my cart out the door to look outside since many of the plants are out there, and I was stopped and told «I must pay for what is in my card». Really??? Don’t you think I know that? Don’t store your inventory outside the store if you don’t want people to roll the cart outside!
I don’t go here unless I have to; normally it will be Home Depot.

Maybe it’s Carlsbad, or maybe it’s just us. We had a great experience beginning to end with Lowe’s Carlsbad. We do believe they could hire more staff, however, we were never ignored nor treated poorly. All our experiences with Flooring were extraordinary and every person there was eager and able to help us. Thank you Tom, for your time and attention.
The selection process, quote and measurements, delivery, and especially the installation (by George and his very professional crew), were perfect. We are very pleased and believe we got great value for our investment.

Lowes is a resident friendly store. The people they hire are very kind and eager to offer advice of any genre, whether it be accent wall tips, sander or dremel! I choose Lowes over HD because of the user friendly experience. Every single employee I’ve encountered makes themselves available to offer their own experience on whatever dept I may be in, even if it isn’t their zone. Great garden selection too!

Standing here for over 30 minutes at the appliance section, have asked for help several times. Everyone too busy– avoiding eye contact… Moving on.

A year ago we had bad customer service; today, SAME problem: tons of Lowes employees in their blue aprons, NONE of them asked to help us, or any other customer there! We laughed because they purposely avoided helping any of us customers. Talking to some in our aisle, they had same complaint: no one helps nor do the employees know anything when asked for help! About 6 of us walked out en masse since no one was willing to help! I gave a last ditch effort by asking an employee if she could help us, & without asking us WHICH department we needed help in, she said she didn’t know enough to help & walked off without attempting to call someone that could. Went to Home Depot, within 5 secs someone asked if we needed their help. Sorry Lowes… your customer service, selection, & pricing falls WAY short in comparison to Home Depot!

In the great Home Depot vs. Lowe’s faceoff, I’m more likely to choose Home Depot due to selection and staff helpfulness. This Lowes, however, is an exception.
I’ve come to this Lowe’s armed with little more than a 1 square inch paint chip and left with everything I needed to do a multi-​room indoor paint job. While my custom paint was mixing, the paint department employee personally guided me to where I could find all the accoutrements: plastic sheeting, caulk, tape, etc.
I’ve also come to this Lowe’s with some complicated (for me) electrical and plumbing questions and left informed and with exactly the parts I need.
Today I had my second excellent Lowe’s delivery experience. Yesterday my washing machine failed (I determined it was not only the safety switch that was dead, but that the remainder of it was loosely held together by an amalgamation of rust, old fabric softener, and hairs, canine and human). I ordered online from this Carlsbad store; within 16 hours, Lowe’s not only delivered a new one for free, but also picked up the pieces of the old one.
I had a similar experience in ordering a replacement dishwasher from them about a year ago. Prices seem cheap enough on everything, about the same as Home Depot and less than most everywhere else except Costco.
Returns haven’t been a hassle when I’ve bought more parts than I’ve needed for a job and when a rug wasn’t big enough.
While occasionally the waits for assistance in some departments are long and that overall (but this store mostly excluded) the Home Depot staff seem to know more, I’m a fan of the Carlsbad Lowe’s.
Also, my Lowe’s credit card gives me either 5% off a purchase or 18-​months no-​interest financing, because sometimes you need that extra time to pay off that 24-​person jacuzzi or whatever.

Have you ever gotten the feeling that a waitress, or the deli counter person, or hotel desk clerk, etc. was annoyed with you as soon as you walked in the door?
Anyone that’s ever worked in a restaurant and had customers come in 5 minutes before closing knows what i’m talking about…
Well that’s the impression I got from the Customer Service Department at Carlsbad Lowes.
I am not talking about just one of them, but rather the entire staff. When I walked up, (there was no line) I felt like I was intruding on them.
This has happened to me twice at this particular Lowes. The first time the woman who «helped» me was blatantly patronizing and ultimately just pissy with me.
The second time I think my needing assistance was poorly timed with regards to the conversation taking place behind the counter… I was an interruption. Both times, my needs were very minimal, it wasn’t as if I needed anyone to go to great lengths to help me.
What is it with so many people in Customer Service? Hellooo, the job title
is your job description, If you don’t want to be bothered then find another vocation!
For those in Customer Service everywhere, who do their jobs day in and day out with friendliness, helpfulness, and professionalism, Thank you!
For the rest of you surly men and women… get over yourselves, do your job, and for goodness sake, don’t commiserate about how sucky your job is when you’re anywhere near customers! That is the most unprofessional thing you can do!

So happy this Lowe’s is opened (9÷13÷13) so close to me. Yay! It’s fully stocked and ready to go.
Since it’s on a really busy intersection, it’s easiest to get in the parking lot via Palomar Airport going East OR El Camino Real going South. If you’re coming from Encinitas (on El Camino), you’ve got to make a U-​turn at Palomar Airport Road and get into the far right lane leading into the parking lot. Coming from San Marcos (on Palomar Airport) make a left onto El Camino Real and your far right lane will lead you in.
GRAND OPENING: Thurs, Sept 19, 2013.