Marrs Maddocks & Associates Insurance Services

I wish I could give negative stars.
I went to Marrs Maddocks and Associates on a referral from my ProVisors business group thinking that I would get decent service. I needed a Business Liability policy and an Errors and Ommissions (E&O) policy for my business.
Although the rate wasn’t the best I went with them because I trusted the referral source.
It wasn’t until I actually had a claim that I realized what a mistake I had made.
My small business experienced a power surge in the building that wiped out all of our electronic equipment in a matter of seconds. It was determined that the surge was due to a adjoining space but my lease stated that the landlord wasn’t responsible so I contacted my rep at MM&A.
It took me 2 days to get a response and instead of walking me through the process, I was passed off to some 1 – 800 number and ended up having to handle the entire claim without any assistance from MM&A at all.
It took 5 weeks to resolve the issue, and I lost close to $ 30,000 in revenues and wages due to the shut down. In fact, I had to come out of pocket for all replacements and only was reimbursed 80% of those costs.
I ended up shutting the company down in June of 2015 and asked that my policies be cancelled. I was assured that they would be but continued to receive billing through July, at which time I demanded cancellation.
Today is October 29^th, 2015 and I got an email saying that my refund check was available to pick up, made out to the former company. I asked that they change the name to me personally as I had closed all of the business accounts to be in compliance with my state regulatory agency 2 weeks prior. Therefore I had no way of cashing the check. To me, this was a simple request and most customer service oriented companies would have taken care of it.
NOT MARRS MADDOCKS.
I went the their Carlsbad office and met the owners, who were uninterested in my situation and told me that I had to handle it directly with the insurance company.
To make a really long story short, MM&A may be great when you BUY insurance but they suck when you actually NEED it. If you have a claim, be prepared to quit your day job to handle the process because MM&A will leave you out to dry.

I am a business lawyer in Carlsbad. One of my clients asked me to shop for product liability insurance for their company back in 2008. I contacted about 10 insurance brokers for quotes. Of the 10 insurance brokers I contacted, Pat Hurley at Marrs Maddocks provided not only the best rate, but he provided exceptional customer service.
I was so impressed with Pat’s service that I was interested in getting quotes for my personal insurance from Marrs Maddocks as well. Pat introduced me to Carla Malone who manages the personal lines division. I sent Carla an email requesting quotes and she responded within 5 – 10 minutes. I was so impressed with Carla that Marrs Maddocks now handles my personal insurance.
When I wanted life insurance Neil Stehly was quick to provide me with a policy that covered my needs.
Since I first contacted Pat in 2008 I have referred many of my clients to Marrs Maddocks. I have never received anything but positive feedback from the clients I have referred.
GREAT RATES AND GREAT SERVICE!!! I highly recommend Marrs Maddocks!