Petco

This is a store where its employees strive to give you bad customer service and sadly get away with it. The mngrs in all depts., including the grooming dept. must go to the same school of unprofessional and lowest of the low customer service.
Every time you go into this store even if there is no one in it at the moment but yourself, you can’t find anyone to help you. When they finally see you, all they care about it to sell you everything and anything without any knowledge of the product and/​or what exactly your needs are. It’s all talk talk, pay and get out.
I took my dog to be groomed and there is a so called manager there that has an attitude to truly make you want to say «Really?» and you are a manager of what again? Total attitude and she must be maybe 20 21, guessing, but not much older. Very unprofessional. Long, red hair, can’t miss her.
The first time I went she made me feel totally unwanted, like why are you here type of feeling, totally rude. She gave me two different quotes as to how much my dog was going to be when I took her up on it her answer was «I looked at the wrong screen».
I took my dog yet once again quite awhile after this incident, same thing, two different quotes as far as the price, different girl this time, not the manager, same answer «I looked at the wrong screen» but also added «I was looking at the price upside down» which if you were to look at it upside down, it still would have still been less than what she told me before having my dog groomed.
My dog was not groomed properly and also started itching all night long. Called the store and spoke to a manager by the name Alex who NEVER ONCE apologized for what happened and simply said «What do you want me to do about it», that’s it, just plainly «What do you want». She, Alex, felt that she was extremely nice. LOL. Again, I would love to know where this employees get their skills, prep schooling before they are hired to work at Petco, my guess, they don’t get any, it’s like here is a job for you see what you can do. I accepted her refund of course when she asked so nicely «what do you want», but I told her I wanted to talk to her about this attitude I keep getting at her store from some of the employees there, NOEL is another one who is also a mngr and quite rude at that, and I was honest enough to say that although some of the other employees are clueless about some products, they are actually quite nice, they just need help in learning. She Alex knew I was going down to the store to talk to her and as professional as she think she may be, first and foremost told all the employees at the store that I was going to come in, as soon as I walked in, it was almost funny, 4 employees ready to give me the refund and get me out of there, Alex was hopping I would get my refund, leave and that’s it, but I said I wanted to talk to her. Alex than pretended to be on the phone, and kept me waiting for over 10 minutes acting as if she was sooo busy. This was at 9am, the store had barely opened. After she finally came out and kept the same attitude as over the phone «What do you want me to do about it» even to my face, she simply said to me (and i go to this store often and at times daily) «You can take your business elsewhere». WOW. She deserves the monthly plaque on the wall for the most unprofessional manager and not of the month, of the year. First of all she should have called me in her office to talk about it, then, you try to keep a customer happy, so that they come back, you don’t make them even angrier and more upset. Who is that manager that announces to all the staff what is happening and yet doesn’t care to take the time to make it better, or at least try to do so. She didn’t even care that we were talking about this out in the open, where other customers that were coming in could hear it. She simply didn’t care.
These are the kind of employees they hire. It tells you that if the manager is this abrupt and unprofessional, you can’t expect anything more from the employees.
This is the way this store keeps its customers. I’ve had many, and I mean many complaints about this store through others that I know have gone there in the past, but I always feel that I want it to give it a try myself and see for myself if I experience the same. Unfortunately all of the people that warned me not to go to this PETCO store, well, they were all right.
I like the store, it’s convenient for me, for the things I need, which is mainly things that I like to spoil my dog with, and I know I can find them cheaper elsewhere, but like I said it’s convenient and close by, but, after this awful experience and attitude now for way too long, my money is as good as the next person, I worked hard for it and I can’t let this unprofessional and rude person (s) have the right to treat me this way. Uncalled for. Yes, do go somewhere if you can. This is a very unprofessional store. Don’t waste your money.

Petco just lost my business. I called into the Carlsbad location for dog grooming service. Got an answering machine saying to leave a message 3x. 4^th call I got a human on the line. So I asked do you have availability to wash my dog? Answer was nice and she said «yes after 1pm». I was thinking perfect that works… This is when it got weird. I then asked what services or packages she provided? She mumbled and fumbled over the phone. She asked do you want clip or a wash? I said a wash but what’s included? She didn’t know and was totally rude. Then I asked a price for a wash. She asks me the dogs breed. I told her and she was like it will be $ 30ish or $ 45ish. Ish ish don’t you have a set price for a wash??? I felt like a dog wash isn’t justified for more than $ 25 for my dog. If grooming was included sure id spend some more. If you can’t give me a solid price I’m feeling cheated and feel like your basing the price off the mood your in. Also I can give my dog a crappy shampoo bath with an attitude for the cost of water out of the hose and soap. $ 45ish hahaha. That’s the service you’ll most likely get if you take your dog to this groomer service. Or the lack there of.

I usually love petco, and I really love all the convenient Unleashed locations popping up everywhere, but… I will never go back to this place. Even though it’s usually more convenient, I will go down to PetSmart, or just wait. For one you can never count on them keeping the same animals/​animal care products! They are constantly getting rid of stuff and changing it around so every time you have to go ask people where stuff got moved to. I finally pulled the plug on this place when I went in and had a horrible experience. Customer service can be VERY spotty, spotty meaning one day you go in and someone is nice, the next time you get yelled at. Also, looked into potentially adopting a cat there, aye! I told the lady i had a horrible experience with a few cats, one bit my face and wouldn’t let go, and told her some cats made me nervous, and that was why I was hesitant to get one even though I think they are beautiful and adorable. Proceeded to get a lecture about how hard they work to save these cats off death row and how shallow I was being ‚(exactly. why.I. wanted. to adopt! I’ve worked with animal rescues and it’s terrible what happens) and she told me I needed to leave the location and she didn’t care where I went. So I went and told someone who worked there and they were just like, um ok, uh, I don’t, uh ok. So, needless to say, i won’t be going back, and they lost a customer that day. Maybe the lady was having a bad day, I’m not sure, but the way it was handled at that location was poor and I know I wouldn’t want a person acting like that in my store.

I love this store, although there are not many animals. There are a lot of great clearance items. I also get my reptiles magazine from there and the associates are ready to help you and showed me the magazines right away!

I’ve been going here for our pets needs for the past four years or so. Ever since we picked up two Yorkies and needed food and stuff for them. I’ve always been met with some really nice and knowledgeable staff. They’ve had some good suggestions when asked about our pet’s needs. It helps that they’re just about a mile away. Now that we have guinea pigs, I’m sure I’ll be headed down here more often than I would like, but it’s not a drag to visit.
Prices seem pretty reasonable as well for the products. I’ve never gone around to different stores to price compare, but have always found items we’ve needed on sale at times. Oh, and free dog treats at the check out stands!
The grooming salon also does a nice job. The boys come home smelling and looking nice when we’ve used them. The kids also like to come in to visit with the cats available for adoption.
Overall, I’ll continue to give them my business unless something drastic changes.
Keep on Unilocal’n!

we take our small dog here for baths and he always looks and smells amazing! I love how they always have «spa packages» so cute :)

this store just keeps getting better and better!
the staff here is really helpful and best to par. I come in less now since my tree frog has gotten bigger and I can feed it more crickets now, but even though I come in less, the staff that I see on a regular basis knows me by name and will ask me when I come in through the doors if I need 20 small crickets…
for a place to be able to assist you right when you walk in the door is pretty much a 5 star in my book.

This is my favorite Petco store by far! I took my two Boston Terriers in to get their nails trimmed. The girl who helped me was named Kayla and it genuinely seemed like she loved all the animals that walked through the door. That definitely put me at ease! She really helped me out and answered all questions that I had, even in regards to my petco account! My dogs loved her as well, they just sat there letting her clip and trim their nails.
I then had a question regarding my fish tank because I had recently cleaned it and lost a few fish. Everyone was so polite and made sure I was taken care of and they answered all of my questions. They even went to get an aquatic specialist to make sure they had given me the correct info. It seemed as though they were short staffed as they has only one lady in the front. I still got top of the line treatment as did everyone else! Thanks petco, you guys are awesome! :)

The employees at Petco are awesome. They are always friendly and willing to help you at any moment. The groomers are great too. We take our dog there every month for a groom and he always looks so clean and bright afterwards. I high recommend this store.

This is the local place for pet food and supplies. The staff tends to be helpful, its clean and well-​lit.

When the San Diego wildfires broke out in 2007, we like many others were not prepared to be evacuated from our home. We had enough supplies for ourselves but sadly, we were low on supplies for our little four legged baby. After hustling over to Petco, I found them still open despite them being asked to evacuate. In fact, they were the only store open where all others around closed. It was touching to see that they wanted to stay open as long as they could so that the needs of our pets were taken care of.
Since then, I’ve been a loyal customer of theirs. They could’ve closed to take care of their own homes and families but they stayed longer than required. They saved me and I’m sure many others as well.
I’ve never had a problem with this Petco. In fact, I think it’s the better of any others around. The store is always clean and the staff is readily available to help whenever in need. My only beef with Petco is their POS system. It seems they cannot ring multiple quantities unless they have a managers key. So, when I buy dozens cans of cat food, they have to scan each one. My receipt today was more than a foot long… so irritating!

This location is very clean and fairly new. The staff is polite and ready to help. Samantha is easy on the eyes too.
Many people bring there pets inside to
shop with them. Better than leaving them in the car on a hot day.
The only bummer is that their rodent, reptile, fish, and bird areas seems to always being rearranged/​renovated. My oldest child misses seeing the different types of fish, lizards, etc.
They also have grooming services.

my dogs love your snacks. snacks. the dried liver snacks.
biscuits too. they have fresh breath. not so much really.
it’s nice that we can walk to you too.