Public Storage

I rented a 10×15 storage unit and put 40+ boxes in it. The next day I returned with 2 helpers at $ 15/​hr each along with a large Uhaul. Upon opening the unit I discovered that it had flooded over night with a roof leak. I went to the office and left my workers sitting. An hour later I was finally transferred to a new unit! I had to move all my boxes to the new unit.
I went online to make my first payment on ⁶⁄₁ and found the amount was different than I was told it would be, they did not pro-​rate my first months rent. On ⁶⁄₂ I went to the facility and after much explaining I was finally able to make a payment for the correct amount. The person at the desk said she would take care of the problem. I have received 3 phone calls since as courtesy reminders of my remaining $ 12.33 balance. Each time I explained the problem and was told it would be resolved. Today, 6/​13, I called to make sure that the remaining balance had been removed only to find out that now I have a Late Fee! I called
again to the facility and was told by the woman that answered my call that she would check on it and call me back in 20 minutes… Two Hours later no return call… So off I go to spend another hour trying in person to resolve this issue!!!
All this after my bad experience with the Tyler Street facility when the office person told me I rented a 6×9 unit on line (all unit sizes are approximate) when I had paperwork showing a 10×15! Of course I could rent another 10×15 at a considerably higher price!!!

Talk to Josh, this guy is awesome! He’s the go to guy.
Polite disposition, extremely helpful!
Probably at times helpful beyond his job description, which is hard to find.
As we were walking around the complex Josh was picking up trash, has a level of pride in his job that most dont.
Good experience all around here.
Thanks Josh!

I want to take some time to thank Josh (manager) & Ninis from Public Storage # 7 212 at 6211 Corte Del Abeto Carlsbad, CA 92 011 for the outstanding customer service.
Thank you so much for all the assistance & help on renting my storage unit with boxes. Both Josh & Ninis connected me with all the tools and materials I needed.
The service was outstanding and the directions where very appreciated. Thank you «Outstanding & Good Looking Out!!!
Respectfully submitted,
Jerry Ismael Magallanes
USMC

I needed a safe, clean, reliable place to store my items for a temporary move. Public Storage provided just that. They helped me determine the correct size of unit, had several units to choose from (floor unit with garage access) and offered special discounts. Camille was friendly and helpful throughout the reservation and check-​in process. Thanks!

Honestly I never thought I would be writing a review for a storage unit, but the level of service here is outstanding, Josh in particular. They made sure everything was in order during the rental and were helpful and accommodating during the move in process. Not to mention the property is clean and secure.

I picked the storage property because it had climate controls units.
Josh signed me in and gave me a tour of the facility. The customer service at this facility is excellent most of the time.
Josh has been there almost every time I have visited facility. He is always very professional, courteous, & helpful.
The only complaint that I’ve had is that there doesn’t seem to be any carts available when I arrived at the facility.
One day I went a very nice lady working that day gave me a key so I could use one of the carts. I asked her why there was such a lack of carts. She told me that they had all disappeared. That you didn’t know if someone took them or if some of the customers lock them in there units. Thank you for informing me of this situation as it gives me a better understanding and allows me to be more patient about the problem of not having carts. It is very sad that people dont have more respect for otbers property. I hope this problem is fixed in the near future.
I’ve only had one time when I went there that I couldn’t get customer service. The lady that was there had the office locked. She was the only one there and was showing units to a potential new customer.
I understand she was already with a customer but, I needed a key to a cart. She told me she couldn’t help me. I asked her how long she thought she might be. She was kind of rude and then the potential customer decided to add their two cents to the conversation. There was other options than taking her frustrations out on me. Just saying.

Moved out today because I had space at home for everything I was storing. Even though I was leaving, Josh and Eric treated me with the same professionalism that I received when I first rented a year ago. I highly recommend this location (Property Number 7 212) to anyone who wants to have their belongings safely kept in a secure, climate-​controlled space.

My mother moved in with me, and a lot of her belongings would not fit in my home so I needed some extra space. Joshua helped me find the right size storage and the prices are reasonable. The property looks nice and safe, and also cleaner then I expected. If any of my friends or family needs storage, I will be recommending this place unquestionably.

Couple reasons I can’t give this place 5 stars:
1. Monthly rent fees
2. Front gate is always open (broken?)
3. Locked up carts that renters can never get unlocked (my biggest issue)
I was there on a Wednesday at 2:00pm and needed a cart to haul some large items upstairs to my unit but it was locked up so I drove back around to the rental office. Rental office was locked up — they were apparently at lunch. I had to pull back around and shlep each item upstairs one at a time. I was pissed! No bueno Public Storage! Please UNLOCK the friggin carts during office hours! There are video cameras directly placed on the entrances where the carts are kept! You’ll have happier renters if you allow free access to the carts and don’t make us track down someone in the office to get permission to use them!
UPDATE: The front gate has not been secured/​closed in over a month now. Also, beware going to your unit at night because it’s dark as hell out there — they have no lights in the parking lot! Talk about a lack of safety! Anyone can drive through (and back out) the front gate without an access code and it’s pitch black. I love that the back gate requires you to get out of your car to put in your code but trespassers can just go back out the front gate since it’s never locked. You definitely take your security in your own hands going there at night! There are security cameras on some building exteriors but if they aren’t infrared, they aren’t any good in the darkness!

Great storage facility. Joshua is very helpful. Everything went smoothly moving in and they sure know what they’re talking about. Thank you for being in my area at such a great price! I’ve used public storage many of times and they’re great! Really pleased with them.

Camille was extremely helpful in getting me my storage unit promptly before their office closed! Will recommend to others!

So I called a week or two ago securing a spot for a unit. I spoke to the lady on the public hotline for the company and she was very helpful and polite. I told her I had a family emergency and was going to be out of town until Sunday and was wondering if they could hold it for me for one more day (I think they hold the unit for 5 days before it gets put back on the market). She said that I should explain it to the property manager and they’ll definitely let me. When I called him he said he couldn’t. I asked him why and he said it was corporate policy. Okay I get that, but I definitely didn’t want to do business with a company that couldn’t be lenient for a potential customer. I was going to take my business elsewhere but I needed the unit ASAP so I just made an appointment later during the week reserving the 5×10 (funny how they still had one available yet they couldn’t reserve the initial one for one more day). I made the appointment for 2:30. I got there at 2:20. No one was in the office, it was locked, and I had a lot of stuff to do so I was panicking that they were all out to lunch. I called the office with no answer and I knocked on the door. In a fury the property manager came out towards me a yelled «can I help you!» I was taken back by how rude he was. I didn’t know that public storage didn’t value customer service. I asked him why he was yelling at me and he said he wasn’t yelling at me but he had his lunch until 2:30 and he would be with me at 2:30 and then he closed the door. I get it that this guy doesn’t like me. Whatever. But he’s the face of the company and when you’re rude like that to a potential customer, you lose the sale. Word of mouth is the best advertising there is. I’ve tried twice with this company to give them my service and they have failed to help me both times. Not to mention that their prices are through the roof. $ 115 a month for a 5×10? No thanks. I went to Cubesmart and they were significantly cheaper, EXTREMELY FRIENDLY, and very efficient.

DO NOT be fooled by the intro pricing! It is a nice place for a huge warehouse with everyone stuff in it!
I have had my stuff in this place for a couple of years now and the rates keep going up and up and up! I mentioned this to the counter person and he said he was sorry but they had no control of the rates. I told him I was moving my stuff out and he said he was sorry to hear that but there was nothing he could do. He said — maybe you don’t need the 9 dollar insurance?
I started at around 150 for the 10×14 unit on the second floor — my latest bill (with notice) is 185.00! It’s crazy that with little or no overhead, little or now change to ANYTHING at the facility — the cost of storing at this place keeps going up.
As soon as I can get my truck together — I am out!

I would recommend this facility for anyone looking for storage. It is never over crowded, well lit, clean and the staff is helpful and nice.

Rented a space with my uncle the other day and couldn’t be happier with the experience! Took awesome care of me and we’ll continue to rent here! Huge recommendation to everyone!

I am currently looking for a potential storage facility and decided to visit this establishment. The facility looked clean and well maintained. I was assisted by JR who was friendly and answered all of my questions with ease. The facility looks safe and secure that I would feel comfortable storing belongings at this establishment. Service and security are important to me and I feel that JR represented these qualities excellently.

OK. having been a customer here for a month or so, AND in the middle of filling my unit, I find one MAJOR glaring issue here. and that’s CARTS.
It seems small and petty, but this facility is HUGE. Truly. and moving things from your vehicle or truck WILL require a cart or dolly of sorts, and just be prepared to have none. As big as this place is, and as busy as they get, they BADLY need at least 4 maybe 5 large carts at each of the two entrances.
What do they have? ONE. If you can find it. Oh, they have a med sized one and a dolly at each door, but they are always locked up. I’m sure you can go all the way to the office, wait, and get a key, but VERY inconvenient.
I also rent from Uhaul near the coast in Carlsbad (by Tip Top Meats) and it’s more expensive, but you do get what you pay for I suppose. As small as Uhaul is, they have 4 carts per door, of which there are many.
PLEASE, GET MORE CARTS! I get that for our convenience you are open more hours than your office is and people in general SUCK and steal crap, but there’s ways around this! Even my local Vons has electronic brakes on the wheels and if you try to steal, it locks up em! Put small alarms with location chips and the alarm gets LOUD if someone walks with one… do SOMETHING because it really sucks we all have to bring our own just to store here.
CARTS ARE VERY IMPORTANT TO YOUR RENTERS! Don’t be so cheap! Your place is HUGE! We need them!

Vida was very helpful when checking me in and making sure I had the right size unit for my needs. The location is very secure and safe.

JR and team are awesome. They are always willing to help! They make the added stress of moving in and out of storage less painful. JR has always gone above and beyond to answer any questions or assist when needed. When I’m in town I am always here organizing or downsizing my possessions. It’s nice to see friendly faces and to know my belongings are being stored in a clean, secure and safe place. Although, sometimes having to enter your access code a minimum of three times to gain entry to the gates, inside doors and elevator can be a bit annoying, but at least it makes me feel secure. If you plan on being there longer than 6 to 12 months make sure you check to see if your rate will go up. Especially, if you get a great internet rate upfront.

JR and captain safety made getting our storage unit very easy and fun! The units are clean and very secure! I think that this place has tighter security than anywhere I know!
The elevators make it very easy and the doors are wide for easy loading.
Cons: the locks they sell are pretty expensive and online they don’t remind you to bring your own if you have one! Bust!
Also, the first month isn’t really free b/​c there is a admin charge of $ 22! Ya, nothing is for free !