Talbots

I am a loyal Nordstrom customer, not because I am eager to pay more, but because I value good service and a great attitude toward the customer. I like the Talbot brand and have been a good customer for several years and hundreds of dollars, however, today I am a customer no longer. I brought in two knit shirts that were gifts to me. One did not fit and one was not my taste. They looked up my friend who gave me the gifts and discovered it was purchased over 90 days ago. I wanted just to exchange and possibly buy more. They said, «Sorry, we can’t take it back. I do understand the policy, however, since there are no Talbots stores near me, I had to drive a long way to find out about this policy. Nordstrom would never do that to a customer. They would have said, «We have a policy, however, we will take this back and you may pick out something else.» Talbots ended the discussion by handing me back the shirts I can’t use and saying, «We have a sale going on. Why don’t you check out our merchandise.» Well, I not only left with my Salvation Army donations, but I will go over to Nordstroms and do business!

I like Talbots and have been in many stores throughout California and Texas. The clothes are great but the customer service at the Carlsbad’s store is awful! You practically have to beg to get someone to help you. The ladies are not interested at all in taking care of the customers. I prefer to drive further to avoid this store. This review is for the Carlsbad Forum store only.

Nice clothes, a bit conservative, but what is it with the customer service here? Asked from behind while browsing, from almost across the room, no eye contact, if i needed help. Not at that moment, but surely when they saw me carrying a huge pile of clothes to the fitting room, things slipping from my arms, they could have done something besides giggle. Can I help you with anything in there, came an anonymous voice towards the fitting rooms, and when I didn’t know it was directed at me, it got louder, ruder. And when i wandered out with a few items in my hands, wearing their clothes, obviously looking for someone to help me find something, standing by the counter while they chit-​chatted up some customers long after the sale was done, totally ignored me, I went back and changed, and walked out of the store. This is the second time I’ve been in this store in the past year, and the second time I have been treated shabbily. Remember the scene in Pretty Woman, when the saleswomen wouldn’t help her? Not quite as bad, but the same vibe.