Wells Fargo Bank

This location is conveniently placed less than 2 minutes down the street from my work which is great because I don’t get direct deposit. The building is a bit intimidating honestly. Before I knew how it all worked, I desperately needed to go to an ATM and my map kept telling me to come here and I drove and drove around the parking lot and could not spot one.
Now that I’ve frequented this location, I realize the ATMs are once you go inside the glass doors. It’s not the most inviting feeling and super confusing I’m sure for people that are just looking for an easy-​to-​spot ATM.
I’ve only been inside once for a problem I had with my card and the tellers were very friendly and helpful. Someone told me that to have an account at that particular location you pretty much have to be a millionaire, I asked one of the guys working there if it was true and he laughed at me and said «not really» hmmm…

Recently stopped by to get some foreign currency and when I walked in, I felt like I was the most important customer in Carlsbad! Every teller/​banker in there greeted me with a smile and a «good morning». Definitely the best customer service I have had in a long time!

Drove around the parking lot for almost 5 minutes trying to find the ATM machine. I used various maps and search tools including the Wells Fargo app which all stated there is an ATM machine at this location. I parked and looked through the front doors of the building (which of course were locked) and to my surprise there was an ATM in the courtyard. I don’t understand the purpose of a locked ATM machine especially if it doesn’t specify on the Wells Fargo app that it’s not open ²⁴⁄₇. I even tried looking for a place to swipe my ATM card like some banks have and there was nothing. Where I come from, all ATM machines are open to the public any day of the week. Big waste of my time!

The most hidden, fancy, cleanest Wells Fargo I have been to. I had no wait and great, immediate customer service.

This is BY FAR my bank of choice. If I need to visit a Wells Fargo, I make it a point to visit this location. They ALWAYS make me feel like family here. Their customer service is great and they really care about you.
Whenever I visit, the staff acknowledges me and remembers who I am right when I walk through they door (even though I don’t visit too often). Their hours aren’t the best but I would rather go out of my way to visit their location than any of the others nearby. I love the genuine care they have for their customers at this location.
*This review is for THIS Wells Fargo location only. Overall I have not had the best experience with Wells Fargo. However, this location is the only reason I keep banking with the company.

Wells Fargo has a new business model…
STEAL FROM THE DEPOSITORS VIA FEES AND CHARGES.
Do not bank with Wells Fargo. Horrible, horrible, horrible experience! Banking with Wells Fargo will cost you more that it is worth. GO ANYWHERE BUT WELLS
People at the bank are wonderful but powerless to make any decisions, help you in any way out of the regular job description, etc.