Wild Birds Unlimited

I love this store. It has been there forever, but I have just started getting into birding. The staff is very nice and helpful. Yes, they do try to upsell, but it is in a genuine manner. Also, I do think that a certain amount of healthy upselling is required in order to keep the store up and running. I can’t imagine that there are a ton of birders out there.
I would have given them 5 stars, but Onyx never lets me pet him. I guess that I don’t come in often enough. Ha!

I cannot tell you how IMPRESSED I am with the Wild Birds Unlimited in Carlsbad. The owner and employees are dedicated bird lovers. The store has a nice ambiance and is peaceful and relaxing with the sound of birds and Corinthian bells in the background while you are shopping.
The products are impressive and the gifts are unique – many things to choose from. There is much to know about birds and the staff and owner are all very knowledgeable. It’s a pleasure stop by to see what products are available. The staff are pleasant and caring. I love looking at all the bird feeders outside the store to watch the variety of birds that come by to eat all the bird seed provided by Wild Birds Unlimited. It really is the best seed on the market and the birds deserve it!

What a gorgeous store, and the staff is so friendly and helpful I would’ve given them 10 stars. I will be in here a lot

I visited this store on Friday looking for a hummingbird feeder. I had visited a big-​box pet store, but decided that buying locally was better.
There were three staff members on the floor and I was greeted as soon as I entered and asked if I needed help with anything. I said I was just browsing.
She followed me everywhere I went and when I picked up anything to examine, she began explaining how wonderful it was and trying to cross-​sell me accessories. I felt badgered as she continued to follow me throughout the store pointing out feeders and how they worked and that I would want to get these other items to complete my purchase.
I couldn’t wait to get out of there! When she began to ring my purchase, she asked for my name to put in the computer I said I didn’t give it out and she glared at me and looked to the other clerk for help. She said she needed my name to enjoy the lifetime warranty on my purchase. I responded that I don’t give out my name and I’ll keep the receipt. She asked me again for my name to start the transaction and I repeated that I don’t give out my name. She reluctantly rang my purchase
It is a cute store with lots of great merchandise, but I felt that I couldn’t just browse through to look at without being badgered. Their clerks must be on commission to be so hard-​sell.
I will not return.

This store is amazing for the backyard bird advocate! This store has so many different products and gifts. The staff are very knowledgeable and considerate. I’d recommend this store highly!

I drove 30 minutes and arrived at 3:59. They locked the door as I got out of my car and ignored me when I looked in the window. They not only missed a quick $ 100+ sale, but displayed the same unhelpful attitude I have experienced with this store in the past. They act as if they are doing you a favor to wait on you, and I think I will order my seed online from now on. This is the problem with franchises. Too often good products are being sold by people who don’t understand the basics of customer service.

We had an excellent experience here. Everyone was very helpful. We found great holiday gifts for all of our bird loving friends and of course some for ourselves. We will be back again.

I want to share with you my experience in your Carlsbad California store, located at 2624 El Camino Real Ste F, Carlsbad CA 92 010.
As bird lovers we have frequented that store several times over the last year or so, as well as buying from the Home & Garden show as well. In fact, this year, due to the amount of money we willing spend to feed the birds, we joined the Daily Savings Club.
We have bought numerous large seed cylinders at $ 22 each, and not had any problems until this one. It was the cranberry one. After about 2 weeks, the birds just stopped eating it, and then San Diego got an inch or so of rain last Friday. Yesterday I found the cylinder on the ground in 2 pieces with mold in the center of the cylinder. I was concerned about this as I have never seen this before. I put the pieces into a bag & took them to the Carlsbad store & a middle aged woman behind the counter asked if there was something that we needed help with. I attempted to explain our situation, but immediately it was clear that her attitude was confrontational. She made some remark to the effect that «what do you expect with the rain that we had last week» and «how long ago did you put it up», and that their outdoor display had molded as well. I remarked that we had a cover over it, & she appeared unimpressed. She obviously wanted me to go away & stop bothering her. She then said she would speak to the owner in the back room & pull our membership information & see what she could do. She walked away without asking for our club card. She then reappeared with the woman that I assume was the owner, and she exuded the same lack of interest in our concerns over this seed cylinder. To be honest with you, I work in customer service and as a woman I would readily call both of these women «unprofessional, rude, bitches!»
I walked away in disbelief, that they could offer so much accusation against me and my concerns and expectations, and so little energy in customer satisfaction. I would ask for my Savings Club money back, as I would not set foot in that store if it was the last place on earth to buy bird food & supplies. However, I have learned that there is another store located even closer to me so I am anxious to check it out. My letter to you will also be posted on Unilocal where other people can learn from my experience, and maybe, just maybe, those women will invest in some courses in customer service & human relations.

Wild Birds Unlimited makes me wish I had a huge back yard! It is a wonderful store with people who truly care about birds. I rarely end up buying anything when I go in but they are always very nice and helpful. I did buy two birdfeeders and my cats love them! From the window :)

Great little bird store! My backyard is a birdie war zone!

This little hidden gem can be found in the corner of the shopping center by Henry’s (what used to be Smart and Final), over by That Pizza Place. I initially popped in out of curiosity, thinking it might be a pet store. Boy was I wrong! The owners have turned this space into a wonderful little space, with everything you could possibly need to turn YOUR backyard into a beautiful and wildlife-​friendly oasis. They have the highest quality (no fillers!) bird seed I’ve ever found, and a shop filled to the brim with all kinds of lovely feeders, décor, fountains, chimes, gifts… you name it! Oh my goodness I could spend all day in there…
I’m also super picky about customer service, and they have nothing but knowledgeable friendly staff who really can help you find exactly what you need. The owners have clearly put a lot of love into this place!