The Door Stop

I purchased at least 6 large orders from the Door Stop since they were in Brooklyn over the past 7 or 8 years. The quality was always great, measurements perfect, turnaround time as promised and customer service exceptional. My last order over the summer was however a complete disaster. I ordered some prehung doors and bifold doors. They couldn’t deliver the doors that they said were a stock item because they weren’t ready. They put the large staples to hold the prehung doors into the actual door instead of piece of wood that is attached to it. The door stop had broken areas in more than one place. The jamb on one door was broken. The track was cut to the wrong sizes even though they had the exact opening sizes and every bifold door of the 18 I purchased were ¼″ larger than they should have been so we had to disassemble, reduce the width, fix and prime the cut edge and reassemble. I understand that sometimes mistakes happen, but I gave them one star because of their customer service response. They did replace the track for me and I cut it to the right size. Instead of replacing the broken Jamb. they just glued it together without finishing, priming and they refused to do anything about the bifolds except for Mr. Naeem Majors saying I am sorry. It cost me an additional $ 1200 to repair their mistakes on top of the $ 4000 for the doors. When you are deciding where to buy your doors, I recommend that you find a different place.