Butler Auto Collision Center

This place. I will never go to this farshtunken auto body shop again if I can help it.
For one, it took them several days longer than they had promised to fix our rear bumper and trunk. When you’re a household with only one car, several days longer is not only an inconvenience, it’s a borderline crisis. And they were very cavalier about the whole thing, as though our concerns about our car were unfounded.
Second, once we finally got our car back, we started to hear a noise that had never been there before. Oh great! It turned out they actually didn’t fix the thing they were supposed to fix correctly. So we took our car back (mind you, now we are without a car) and they were like, «Oh yeah, that should have been fixed the first time.» No crap, Butler. So then they fixed the thing that they should have fixed the first time.
We are now several months removed from our Butler experience, and so far we don’t hear any noises or see any parts in need of repair. Nevertheless, we will be going elsewhere in the future if we ever need body work done.

Very close to my home and I’ve had two good experiences. The first one was terrific, last winter I had a paint transfer on my front bumper and they just removed the extra paint at no charge. I was in and out in less than 5 minutes.
Second experience was just this past week. My Toyota Corolla S has a little sporty spoiler on the front bumper and I knocked it into a curb, scratching it up pretty badly. I went it and got an interesting estimate but then the ASM came out to straighten things up. Literally, he adjusted a piece of my bumper that had come lose and told me exactly what they would do to replace my little bumper.
I dropped my car off around 10am on a Monday and it was ready for pickup before they closed, but I did not get a call informing me it was completed. I also an unimpressed by the couple different people I have seen running the front desk. Not very friendly in person or on the phone and overall feels a little unorganized.
But the price was fair and great work was completed. I will be back!

Several years back, I was stopped at a red light and a car slammed into me from behind, pushing my Camry into the car in front of me. All three cars sustained damage, with mine getting the brunt of it. My insurance company sent me to Butler Auto Collision. It worked out well because there is an Enterprise Rental next door, and so my insurance company arranged for me to drop off my car with Butler and pick up a rental at Enterprise. I didn’t have to rearrange my schedule or take off of work or ask anyone else to drive me around. Butler handled everything, including payment, directly with my insurance adjuster and insurance company. I really don’t know how much the repair cost, so I can’t speak to pricing, but I was very pleased with their quality of work and with their turn-​around time.

I came to get my bumper repaired from an accident. They worked around my schedule, and were able to replace it in one business day. Everything looks great, and they even gave it a complimentary wash. I would definitely do business here again

Don’t make the same mistake I did. I was quoted $ 1500 and 3 days. A week later the price jumped up to $ 2000+ and I was told the car wasn’t driveable unless I did the extra $ 500 in repairs. I conceded. They said it would take 2 – 3 days to complete. Literally 3 weeks after the initial drop off, I got the car back. In hindsight I should have called the BBB. I think this was incompetence more than it was a scam. When I asked them to «make it right» at the end of my experience. They agreed I was mistreated, they apologized. I told them I wanted to pay the original quote of $ 1500 considering the 2 ½ week delay completing the work. They said, «No, we should have charged you another $ 300 for a part we forgot to include in the bid, so technically you saved that money.» I almost lost my mind and walked out the door.

When I came to my appointment, they refused to complete a repair estimate after finding out that I was trying to decide whether I wanted to work off my insurance company’s estimate or not.

I selected this place to do the hail damage repair in my car and I had a very bad experience. I dropped my car three business days before the scheduled date because I had to travel on business and the repair took 4 weeks to be accomplished, when the estimated time was 2 weeks. I was told that I would get regular updates by e-​mail about the status of my car, but after waiting 10 days I decided to call. The person that was responsible to provide the update was never available. I called several times (I mean, A LOT OF TIMES), always provided my contact information to get a call back and nothing. In the few times that I was able to talk to the person, there was never a reliable status about the repair, estimated delivery date. The blame was always transferred to my insurance company, but there was no evidence that this was true. Anyway, the lack of availability to provide feedback, the lack of care about calling back is unacceptable to me. The quality of the repair was ok, but they lost the radio antenna that was in the roof. Again I contacted the person and asked if they could look for it in the shop. It’s about a week now and no reply, as expected. This is a very bad example of customer support.

TERRIBLE EXPERIENCE; AVOID. Took twice as long as expected. My car went in with a full tank of gas and came out nearly empty with 400 unexplained miles on the odometer. Car has been back 2x now to fix poor workmanship on very simple paintwork. Please save yourself the trouble and look elsewhere.