Ed Martin Buick-GMC

While I drive an older Pontiac Vibe, I always leave from the oil change with a list of services they recommend. While they don’t put a lot of pressure on to purchase the services (depending on what’s needed), there’s a list every time. There was one time, shortly after I changed the passenger cabin air filter myself, that only a few short months later they told me the passenger cabin air filter needed replaced. Just made me suspicious. While I value safety and thoroughness of inspection, it’s frustrating to always be sold additional services.

David did a fantastic job showing us the vehicles, answering our questions and helping us through the sale process. Every person we came in contact at the dealership were friendly and helpful and we never felt pressured. It was an extremely positive experience.
We ended up picking up our vehicle and signing the paperwork on a Saturday and after we go home changed our mind about financing, we went back Monday morning and let them know and they had no problems changing the financing paperwork to meet our desires.
We even received follow up calls after to make sure everything was good with the vehicle and to answer any questions we may have had after driving it.
Great customer service and focus!

Nice customer waiting area and were quick to answer our question but the wait and possible not having parts :/​womp womp no worries they will just get the car checked out when they get back to Texas. Thanks :)

Nice waiting area. But for having an appointment it still took 2 hours and even when they called to say it was ready I came and they said the paperwork wasn’t finished. It took them 20+ min to do the paperwork. Poor customer service in the service station and slow.

Came in without an appointment and was able to get me in right away. They recommended Jacquie’s Café for a GREAT lunch while I waited. Even offered to drive or pick me up because a threat of rain but it was close to walk to. When I got back car was ready, cleaned and ready to go. THANKS

I visited the service center yesterday for what I thought was a recall, but turned out to just be a warranty covered issue. Everyone with whom I worked was kind, friendly and eager to help. They wouldn’t let me leave until the problem was diagnosed and the vehicle was fixed. The liason between me and the mechanic was very personable, knowledgeable and concerned. I spoke to the mechanic personally as he tried to troubleshoot. When they realized it was going to take awhile, a loaner vehichle was given to me at no cost (and without me having to request it– at my old shop I’d have to request one and often made to feel as if I was asking too much). I could go on and on with examples of why they are great, but to sum it up, Ed Martin Service Center just does what one would expect from any service shop– they take care of you and your car with they kindness and care they would use with their own family.

I have purchased two vehicles from Ed Martin over the last year from Nolan Crum, and the experience has been fantastic both times. The service department has been great to deal with when necessary.

I came to Ed Martin GMC with no expectations. I was helped by Rich, and couldn’t be happier with my experience. He talked me through the entire process, showed me all the options available, and genuinely took his time with me. I would recommend Rich to any one of my friends or family. He rocks!

On July 12 I brought my 2010 Acadia in for a routine oil change and tire rotation/​balancing. In addition I asked that the left rear tire be checked, which was reading low according to the electronic diagnostic email I had received that morning. Instead of assuming it was a sensor issue, the tire was examined and found to have a leak. The tire was patched. All the work was completed within the time I requested.
On July 25 I called Ed Martin to see if they could recheck the tires — I had been in for balance and rotation on July 12 — because the car was pulling to the right. Carol was able to schedule the work for the following morning, and the technician was successful in improving the drive.

This is the place I got my beloved G8. Now, any dealership you go to is going to try to take your money but these guys have their own method. I got robbed on my trade in. It was worth 10,000 maybe 9,000 private party value and they offered me 4,000 for it. I told them to get real so they offered 5,000 after that. Then they started feeding me some bull about Pontiac going out of business and how the cars don’t sell for much anymore. At this point I had been there about 2 hours already and had visited a different dealership earlier that day. I was tired and really had my heart set on the new car. In retrospect, I should have just kept my trade-​in and sold it privately.
Beware, they will knock thousands of dollars off the sticker price of a new car but will screw you on your trade in. And on a side note, I really love the car.

Very happy with the new Buick Regal I leased. Nolan took great care of me and it was a fantastic experience.
I bought a Pontiac G6 here a few years ago as well. The service department does a great job and is very friendly.
The people and service here are a cut above the rest.

Nice folks. Great Buick Verano. Great lease price. Convenient location for us

At Ed Martin, GMC Buick, the real star is the Service Department, you just cant do any better.
Every time I need service, I am treated like absolutely royalty, my name is remembered, service is delivered as promised, and the feeling is just casual and genuine.