Baskin Robbins

I only came in for a free birthday scoop, but the owner was incredibly nice and helpful. He took time to tell me about seasonal flavors and was cheerful the entire time. I picked the pumpkin cheesecake, and was satisfied with the flavor. I left with a smile!

Only go when the Manager is in! Service with the 2 young kids was horrible tonight!!! The new guy refused to put sauce on our sundaes and wanted to charge extra for it! And the girl I only assume was supposed to train the poor kid had no interest in helping him. She helped like 7 people before he even finished 2 sundaes. She saw him struggling, saw us trying to tell him what goes on a sundae and she just left him there. Most normal people would jump in and apologize and fix the problem. The kid could probably learn more from someone that cared about his success and the success of the store… Or maybe someone who enjoyed customer service.
5 stars for manager, luckily he has been there every time I’ve gone. zero for tonight’s workers. Hopefully next time will be better!

Owner or manager is really great. Nice customer service. Clean and welcoming. Happy its here

By far my favorite Baskin Robbins!!! The manager and staff are very nice and welcoming and always remember me when I go in.

As I have been doing since my daughter was little, I took her to Baskin Robbins for her free bIrthday scoop. I ALWAYS go to the O’VALE store, but it was late and this store is close to our house and we had never been — so we went for it.
My daughter stated she was here for her BD scoop and right off the bat the man acted like he had NEVER heard of these coupons. I asked him plain out, «you have NEvER heard of these.» Who hasnt, Right? He looked at the coupon and said «this is only for a soft serve» I said, «NO, it says 1 free 2.6 oz scoop OR 1 3oz soft serve». I read it to him again after he denied what it said and he still denied what it said. So he proceeds to scoop TWO scoops because now he claims that the 2.6oz means 2 scoops. Now I dont work there, never have, but I know the scoop sizes and from 10 years of BDAY coupons I, like every other Mom knows it is for 1 scoop!!! So he says no worries we will ring it up. OF COURSE the coupon wont scan for 2 scoops and now I OWE him $ 4.98!!!
Then to be more of a #$$%&** he asks me how OLD I am and that he would give me a Senior discount on the $ 4.98!!! I ended up paying for the single scoop. By now he was complaining how the $ 4.98 was going to come out of his pocket. i am like too bad. You already ripped me off you dishonest jerk.
So corporate will be getting a call from me on Monday and I will totally get a lot more then one scoop after this one is done complaining.
And everyone — Go to the Hazel and Madison store. Its long time family owned and they are AWESOME
Hey Manager of this store — you have a lot of complaints. You ought to respond to some.

This place is great so much to choose from they even have a few holiday flavors like egg nog. I especially like pralines and cream I even enjoyed it more so they offer discounts on Tuesday for family night

I went here for the first time today. Nothing too complicated, just wanted a pint of my favorite chocolate and peanut butter. The young female employee cheerfully greeted me right away and was very nice throughout the transaction. She kept diligently weighing the pint to make sure she didn’t go over or under the correct measurement. It reminded me of when I worked at an ice cream store as a teen and having to fix treats a very certain way! The store was very clean and in great shape.

Poor service and inaccurate orders is what you will get here. They are incapable of filling an order and when they do it will not be correct, believe me. The LAST time I went to this store I ordered 4 items. The young man behind the counter made 2 and then preceded to take care of the next costumer. I thought surly that he would finish my order but he then started to take care of another customer. The other young man working behind the counter stared to ring my 2 items. I told him that this was not my order! My daughter ended up paying for the incomplete order. The last time they gave me a mocha blast when I order a chocolate — it was for someone else and the time before that I ordered a medium and got a small. Something is so wrong here! It is not rocket science it is just ice cream!

This location doesn’t really seem to care about quality or service. The first time I visited, I ordered a milkshake and it was so thin and was a complete waste of money. I decided it was a fluke and while disappointed, I figured I’d give them another shot.
Today, a friend of mine and I went in again. We were not greeted or acknowledged in any way. After taking a minute to decide, and being stared at by the employee, we were ready to order. We stepped up to the counter and the employee that had been staring us down, looked at another customer that walked in after and said, «are you ready to order?» It was rude since we had been there first.
We walked out and will never visit this location again.

As soon as I saw the ads for the ice cream cake shaped like a turkey, I knew that my Thanksgiving would not be complete without one on my table. We chose this new location to order from, and we were not disappointed. We carved that beautiful ice cream cake bird right at the table. The only thing better than the way it looked was the way it tasted — the employee suggested the perfect ice cream flavor for the cake, and it was delicious! This is definitely a new tradition.

New location. Clean and bright. Ordered a Jamoca shake, asked her to swirl some fudge in it. She had already scooped the ice cream and suggested I try the ‘Jamoca Almond Fudge’. I appreciated her suggestion and willingness to start over. After I explained it was an almond allergy… she kindly continued with my order.

We were at Subway and relaized that women bathroom broken. We went to next to Baskin to use. We went in and didn’t heard the man’s voice. Becuz we are deaf. I went in the bathroom and my friend was outside of the door to waiting. The cashier kicked the door and make it loud banging! It was scared out of me! I came out and saw my friend got so scared of cashier. He threaten to call the cops on us and told her must buy something before to use bathroom. We did not know and didn’t see any sign said No public bathroom. Good enough! The cops and firemans came!!! Never go there again!!! The cashier was so rude and unfriendly!!!

My granddaughter dropped her ice cream a few minutes after we received it and as I was still paying for it. I was shocked that not only did the cashier not offer to replace the ice cream (which has always been my experience in Baskin-​Robbins ice cream parlors, especially when it comes to children), I was asked to pay for the replacement. Also, we were «argued» with when we were ordering about what we wanted instead of offering tastes of different flavors. This is not an establishment that I will be returning to any time soon.

I just came from this BR and RISHI the «owner» was so rude and I will never be going to this establishment again.

New store in Carmichael. Must visit, check out the new layout and everything is hot pink. Looks nice. BOGO Wednesday for 2scoop sundaes, and Tuesday is family night with cheap cones.