Wong Ritchie MD

I have been taking care of my elderly woman for the past 5 years, she has always seen Dr Wong. I have accepted the long wait even if we arrive on time. I have had my fair share of verbal disagreements with the front office staff as to me having to be a bit rude back to them. BUT TODAY! Molly the one whom was assisting me when I dropped in to pick up a prescription pad was the rudest of them all! I am irate! My dear elderly woman is 96 years old! I do not feel you treated me with respect what so ever! When you raised your voice at me, rolled back in your roller chair and gave me the smart ass smirk and continued to give me attitude. By golly it took everything I had to remain somewhat calm in the fact that I didn’t come over the counter and give you a lesson in customer service! I sincerely hope that Dr wongs office takes this complaint serious! We may be one in a million to them but we should be treated with respect at all times! Not looking forward to our next visit.

Whoever answered the phone was really rude and patronizing when I thought that I was his patient because he was my pcp although he had not seen me yet. I was then hoping to make an appointment for myself and family, when I am told he doesn’t see children! There are much more patient places to go.

Very difficult to get in to see as a new patient. Had to schedule 9 weeks in advance which I guess was alright. A week before my appointment they call and say the doctors going out of town and had to schedule me another 3 weeks out. So after 3 months of waiting for my appointment I go in to the office only to sit there for an hour after my appointment had been scheduled. While I was waiting I overhear the receptionist calling appointments to reschedule them as I guess he was going out of town again. Once I finally got into the exam room, He spent about 15 minutes with me and asked me to schedule another follow up exam in 6 weeks.
In my opinion, it should not take 4 ½ months to have an exam, even for a new patient.
I will take my business elsewhere as I could not imagine having it be so difficult to get in to see my doctor.

I have been a patient of Dr. Wong’s for many years. He is thorough, patient, caring and follows through on your issues until they are resolved. He is like family to me. He truly cares about his patients and he is a man of integrity. God bles him…

Dr. Wong has been seeing me since I was two years old. He has also been a wonderful doctor to my parents and my grandparents. He is gentle and takes time to explain things clearly, giving you the personal kind of attention that you don’t get from big hospitals or larger healthcare systems. I strongly believe that family practitioners is the way to go for general healthcare.
I started seeing Dr. Elisa Wong, his wife, for OBGYN around age 18. Its never really an enjoyable checkup, but she makes it as pleasant as possible. Definitely far superior to anyone I encountered in my University hospital. She is a great woman to talk to about any female concerns, and even told me some of her own personal experiences. That really helped me to feel like I was talking to a person, not a scientist. She also helped me get extra supplies before I traveled abroad.
You may end up spending some time in the waiting room, but that’s only because they won’t rush you once you’re with the doctor. I would recommend these two to anyone. Plus, they’ll give you lollipops or stickers when you leave. Maybe two if you got a shot.