No customer service. Not answering tollfree numbers. Spoke to one rep when ordering. Did not get order right. Found opened cooler without direction and water by front door. I was told Carnegie driver would call. with approximate time at start of route. We seniors need help. carrying in 5 gallon bottles. 60 #. Plan to cancel if new order and my directions to a.m. are not followed. Finally, spoke to someone yesterday after 30+ minutes on hold. Just left speaker on. Was 8th call in 2 days. May go back to store for 1 gallons of Deer Lake This Unilocal app has posted my remarks before. Why not now.