Demar Logistics

Too often people only write reviews for bad experiences so I feel compelled to write a review for my great experience. My delivery of a large dining room table from Wayfair used Demar. Someone from Demar called to make an appointment the day after receiving the furniture. They scheduled it for a 4 hour window that worked for me. The driver called me when he was 20 minutes out and arrived 1 hour into the time window they gave me. They were very professional and the box was in great condition. Couldn’t ask for anything more from a delivery service.

This place is a JOKE!!! If I could rate it at a negative 10, I would! I cannot believe Costco uses this company. They are suppose to call you when they receive your shipment at their dock and arrange a delivery date and time. My package arrived on their dock on 11/​30/​2015. After several calls to Costco on 12÷09÷15 I finally got a call from Demar to arrange a delivery time. We agreed to deliver the package to my house on 12÷10÷15 between 5:00 & 9:00 PM. At 9:40 I received a call asking if it would be OK to deliver the package at 10:30PM! If you have an option of using another company for your shipping, use someone else!

I would give zero stars if possible. I cannot believe Wayfair continues to use this company! I am beyond frustrated and wish I could cancel my other orders (that I’m still waiting on, btw). Unfortunately, I cannot find replacements of the furniture items I ordered from Joss and Main & Wayfair anywhere else.
Damar does not call and schedule a delivery time. They just chose a day/​time window, and then I had to spend DAYS trying to speak to someone to change the date. When I finally changed the date, they ended up trying to deliver on another date completely (when I wasn’t home to receive the furniture). So here we go again… I had to reschedule for a second time, and they miss THAT day. Even worse, they misplaced the item and couldn’t reschedule until they found it. After rescheduling for a 3^rd time, the finally delivered the furniture 3 hours after the quoted time period and with no warning call. We had to rush home to let them inside.
Now to the best part. The furniture was damaged. They had no paper for me to sign noting the damage, so I was left to deal with a he said/​she said situation with Joss and Main. In the end, Joss and Main ended up making things right… but now I have a replacement coming that Damar will have to deliver. This company is SUCH a mess!

WTF? I called because I ordered something from Wayfair that was supposed to be delivered on ¹²⁄₇ and it didn’t come. I called this company and the guy seemed like he was eager to help. Well he said he had to investigate why the delivery wasn’t made and he would call me back before 5 pm. I didn’t hear from him and decided to call and the damn office is closed. I’m calling the Better Business Bureau and I’m canceling my order.

If you order something from Wayfair and find out the shipping agent is Demar Logistics, you are better off cancelling the order. I placed my order Nov 8^th, it arrived at Demar Logistics on Nov 12^th, and was scheduled to arrive on Nov 14^th. I was supper impressed with Wayfair and Demar Logistics by how fast everything was going. I received an email on Nov 14^th saying they pushed the delivery date back to Nov 17^th. Annoying, but whatever. Nov 17^th comes around — no call from Demar Logistics to let me know when they’d arrive, no email from Wayfair saying the delivery date was changed. I receive an email on Nov 19^th saying there was a missed delivery attempt. At this point I’m mad because they never called to let me know they were at my apartment, and also, I instructed both Wayfair and Demar Logistics to leave the package if I wasn’t home because it didn’t require me to sign for it. I call Demar Logistics because I needed the table before Nov 21^st. No one answers, so I leave a voicemail. I call Wayfair, and the woman I spoke to was super sweet but let me know their contract with Demar Logistics forbids them from making any contact with the shipping agent. Super sketchy, and there’s nothing she can do for me. She advised me that since the shipping agent was so close to my home, I should be able to get it before the 21^st. I call Demar Logistics, have to leave another voicemail, and I explain the situation and am very clear when giving my contact information. I haven’t received any calls back from them, but today I got an email saying the new delivery date is Nov 30^th. I was really excited about this cute table, but I am tired of dealing with this ongoing saga with the shipping agent. I’m planning on cancelling this order, asking for a refund, and I will not be ordering anything big from Wayfair ever again.

I ordered my couch from Wayfare. I received an email saying that the courier Demar received the shipment and would be contacting me to set up a delivery appointment. Good thing I called Demar myself because they never contacted me. I talked to somebody and set up a delivery appointment for Saturday between 10 and two. They could not accommodate my later in the evening weeekday request so the guy set it up for Saturday. I waited all day long for not only nothing to be delivered but also no phone call saying they wouldn’t be there. I tried calling several different numbers for Demar only to get a recorded message saying they were closed. I am so ticked off at this Demar logistics company… I will never order anything if it’s going to be delivered by this sorry excuse for a business. I suppose I’ll have to wait till Monday to figure this out. I’m not looking forward to that. Demar logistics sucks.

Do not use this company, you will be very disappointed. They will change your delivery both time and date without notifying you. Their customer service is pitiful, they are rude and never return phone calls. Buyer beware
**** Wayfair please choose a different courier*****

Pros:
— No damage to my package, delivery guys ok
— Heads up call 20min ahead
Cons:
— No appointment call, I had to call and schedule by myself
— Demar missed appointment window, and no call from them?
— I called them after 5h of waiting to check on ETA they promised to call back and No call again
— I called second time after an hour, they changed appointment window from morning to evening (nice after 6h of waiting they told me to wait 2 more hours :-))
Bottom line is I got my package but waited for them from 10am and got my package delivered at 5pm :-(… their are quite disorganized!

I ordered a mattress off of Wayfair. I received my delivery confirmation for a Monday and called 5 times and left voicemails during business hours to change my delivery to Friday due to being out of town. Nobody ever picked up the phone or returned my calls. I finally got a hold of somebody after repeatedly calling nonstop — the person on the phone confirmed that my delivery would be moved to Friday. Upon arrival home the day before new delivery — the mattress was sitting in front of my house, the bag protecting it was ripped through and the entire mattress was filled with water. They still will not respond to my calls to pick up the product.

I ordered a table through Wayfair and it was with Demar for over a week. At no point did they call to schedule a delivery appointment. After I called them they said it would be delivered the next day between 8 am and 12 pm and that someone would be calling me with a specific time.
I was having this delivered to my job… when I got to work the next day I received a call at around 7:30 am that the box is just randomly sitting outside the building at reception (not our receiving area). At no point did I receive a call that they were delivering so we have no idea how long it was sitting outside of the building. I’m confident that the box would still be with Demar had I not called.

I am still waiting…
It’s been three weeks. No one has called me to schedule a delivery date, I have called several times and left several messages. I ordered a couch 4 weeks ago, thinking that I would have it in time for this coming weekend when I will be entertaining friends, but now it looks like I won’t be able to. They received my couch almost two weeks ago and I can’t get them on the phone.

I received my couch from WayFair perfectly intact and on time. The delivery men were really helpful and I had no problems at all. I admit I was slightly skeptical after reading the 1 star reviews, but I guess you can’t blame a delivery company for not adhering to a perfect schedule during Thanksgiving and Christmas.

«DEMAR Logistics was built on a strong belief that this is not a one size fits all industry. Each customer has separate needs and we have learned to adapt to their needs by taking a proactive approach by creating and revising services in anticipation of continued changes and market trends. «
From there site, «Each customer has separate needs» unless you need anything done after 5PM, or on the Weekends. Potentially the worst delivery company known, only pick up in the PM, no weekends. Avoid Like the plague, before you order anything thing large find out if they ship it, if so find another site to order from. The worst.

I ordered a 5 piece dinette set online & my order summary showed that it would be delivered by the 20^th of December. It offered the option of a much later date but I kept the date originally provided. I received emails from Sears stating that my order had been confirmed & shipped.
Fast forward to the present & I have yet to receive my order. I checked out the Demar logistics link w/​my tracking number. The link provided no information about my order, let alone the simplest info such as my name & address. I called the customer service number, the dispatch number & warehouse number only to be told by a recording that they were closed & to leave a message. I understand that its the weekend which means some companies will either close early or not open at all but it’s the HOLIDAYS & there should a least be a recording system to help customers track their orders, should the website malfunction. I do not like the idea of spending my entire day at home waiting for something that should have been here at a previous date!
Until recently I had never heard of Demar Logistics, Inc; after reading reviews & comments from various sites I’m worried that I may not receive my order before Christmas

After reading the previous reviews, I was very worried about my upcoming delivery. It was a large entertainment center that included 5 large pieces. I was limited to just a couple of mornings a week that I could be home for delivery, and the company was very accommodating. They arrived on time, assembled everything perfectly, and cleaned up all packing material. Everything was in perfect condition. I couldn’t be happier!

I ordered 5 items on 4÷26÷2014 from Wayfair which indicated these items should have been delivered on 5÷2÷2014. I then receive a follow up email that part of my order should have been delivered on 5÷2÷2014 and the other part on 5÷13÷2014, however I didn’t receive my items until 5÷22÷2014 and they weren’t even all delivered. The shipping delivery receipt shows all 5 items should have been delivered however we only received 3 out of 5 items. I contacted Demar Logistics, the shipping company, and they were supposed to look into the missing items, however I did not receive a follow up call. I then contacted Wayfair and they don’t seem to know where these items are either. Every review on Demar Logistics is terrible, so it doesn’t give me a positive feeling that I will receive the other 2 items any time soon. They probably delivered these items to any one of the previous deliveries they had prior to mine.
This is absolutely unacceptable that neither Wayfair or Demar Logistics seem to be able to locate my items, don’t they scan the items to know if they have everything that’s listed on the order form/​shipping confirmation? SUCH A DISAPPOINTMENT!!! I probably won’t order from Wayfair again if it requires shipping using Demar Logistics!

This company sucks!!! I have an order thru Wayfair that Demar is responsible for delivering. They’ve had my order since Dec. 20 and never called me to schedule delivery. I had to get their number from Wayfair and call them myself to schedule. Scheduled delivery for Thursday, Jan. 2 and surprisingly their truck breaks down and I don’t get the order. In the morning I get a call from Leo telling me my order will be delayed, but he won’t say it’s cancelled even though I specifically ask him if it’s cancelled. So, I end up waiting at home all morning and no delivery. I call back and I’m told it’s not coming.
I ask Leo to schedule for 10am on Jan. 3 and Leo says no problem. Guess what!!! Jan. 3 is here and now my order is not going to be here by 10am, but instead my window is now 12−2pm. I guess since it’s a two hour window I should be happy. We’ll see if it ever arrives. I’ve already told Wayfair I’m canceling the order if it doesn’t arrive, b/​c since Demar doesn’t deliver on weekends it would require me to take time off work and cost me money.
This is an epic fail if I’ve ever seen one!!!
Avoid Demar if at all possible. I’ll update once I get my order to let you know how it goes.
UPDATE:
Demar arrived at 1pm to make the delivery. There were four large boxes for my bed order, but somehow Demar managed to bring one box from someone else’s order. So, I have three pieces of a bed sitting in my room, uninstalled while Demar searches their warehouse for the fourth box. These people are truly incompetent. I hope Wayfair takes my experience into consideration when deciding whether to continue using Demar Logistics. Almost forgot, Demar also managed to ding a corner of the headboard.

This «shipping company» is a disaster. They’ve had my couch for weeks now, and finally scheduled delivery for today — Thursday, ½/​2014. I arranged to spend the day at home so I could be available to receive my couch, which was already late, during their giant time window of 1 – 6 pm. They actually call me after 1 pm — during the actual delivery time window — to tell me the couch is NOT COMING! Great, why don’t I just go back in time and plan something else for today? And let me clear my schedule for tomorrow, so I can get it then. Oh, what’s that, Demar Logistics? It’s not coming tomorrow either? Oh, the first day available after it’s suppose to arrive late on a Thursday is… the following Monday?
You know how real shipping companies give you a tracking number, and you can see where your package is? My tracking number, which I’ve been checking every day since my package became late, provides only this information:
December 18: Received
December 19: Shipped
It’s now January 2^nd.
Demar Logistics, your website refer to your «core competencies,» but aren’t you supposed to be a shipping company? I would therefore argue that you have no core competency.
Unilocalers: Whatever you do, don’t ship through Demar Logistics. And do your very best not to buy anything from a company — a lowbrow company like K-​Mart, for instance — that would ship through Demar instead of through a reputable, name-​brand shipping company.