Ajax Plumbing

BIG SCAM. They work with Nations home warranty. After multiple phone calls explaining the situation of gas leak, the plumber himself came out, wanting to charge us $ 475 to do his own test, DESPITE my explanation just the night before, @8pm that Mansfield Plumbing already pulled permit & located the leak. The plumber & home warranty representatives are well-​trained to twist their advice & contract to get the most profit out of you.
I called Robert, the plumber who came to our house to discuss what happened with the suggested surprise charges. He got irritated & was yelling over the phone immediately. He wouldn’t calm down when I said I tried to clarify some things, that’s all. Horrendous customer service! NO people skill whatsoever.
Do NOT use this plumbing company nor NATIONS home warranty.

WOW… I SEE WHY THIS COMPANY GET SUCH LOW RATINGS!!! I KNOW FROM EXPERIENCE! Please save yourself the grief and stay away! I had a plumbing issue in one of my bathrooms and when I explained it to the plumber, his response was, «Well you gone just have to get up under their and do that yourself»!!! I kid you not!!! He actually told me that! At that point, I really did not want him touching any other items in my home! Good luck staying in business Ajax!

Had a good experience with Robert who came out to solve a disposal problem I was having with my sink. Not only did Robert fix the issue, he explained it to me and showed me how to solve the problem if it happens again. I appreciate that.

Had a big water leak coming out of the wall into the garage and some brown (meaning stinky) water by the bathroom door coming up from under the tile. This guy comes in demanding money from my girlfriend who was waiting. This was called in from the property manager. He tells her I shouldn’t come in the door without $ 60. He says he «thinks» its the water heater. No water was coming out of the closet where the water heater is. He orders a new water heater. My girlfriend shows him the brown water spot and he says «looks like rust from the water heater and I’m not sure how the water got there». A plumber who doesn’t know what the term brown water means! They should try to solve plumbing issues and not start the conversation with «Where’s my money».

Stay away from them if you can. They do not return calls and I feel they are not a reputable business. My landlord had them for a warranty company. They showed up at two spent thirty minutes blaming the damage on me, and then told me it would be another week to get the repairs done. I had a broken faucet. On the day they arrived I was on day six of a broken faucet. In my opinion they should not be in business.