Firestone Complete Auto Care

If my review could be negative stars, it would be. Reader keep in mind 1 star means EEK!
I have been a loyal firestone customer for years, I am now forced to never step into a Firestone again (all those lifetime services I purchased are never going to be used because I can never trust in them again).
* I will spare you the details, which if anyone would like them feel free to email me
I will forward you all proof of Firestones deception including reports and invoices. *
The technicians at this location LIED/​SCAMMED me stating my engine was blown. Only after my claim to corporate, and firestone paying for a technician at my Mazda dealership, did I learn that MY ENGINE WAS NOT BLOWN (as the certified technician said «your engine is blown because your ran it with no oil, I don’t know why since you did not have an oil leak.») Mazda Investigator proved I simply need an alternator. Firestone stands by their previous repairs and refuses to take accountability for their repeated failures and deception in my case.
PLEASE BE VERY CAREFUL when dealing with Tyson, or any of the Certified Technicians at this location, If Memo still worked their he would be included in this warning as well.
Unfortunately any attempt to contact this locations regional manager has been a failure. Corporate provided a phone number that was incorrect and the store provided a phone number for a voicemail that has not been setup. All of this should be a RED FLAG for anyone that considers trusting Firestone.
I will amend my opinion of this business should Firestone take accountability for their technicians failure and deception.

This is the worst, most trashy Firestone I have have ever dealt with and I have dealt with many over the last 20 years. The Store Manager leaves quite a bit to desired in the way of management and customer service skills and just all around interpersonal skills. The poor labor there is definitely a reflection of management. Every time I go in there there is chaos between Tyson and the workers or Tyson and customers. The inside waiting area is filthy and looks like it hadnt been cleaned in ages compared to other Firestones. Unless my car is undriveable I will never again patronize this location.

Too bad I can’t give negative stars. Despite the warnings from the bad reviews of this place on Tire Rack I went to them to get some new tires installed that I had ordered from Tire Rack. My car has rear tires that are slightly wider than the front tires and they got the tires swapped, even though they are designed to prevent this confusion (there is a mating boss that is machined differently between the front/​rear tires and wheel hubs). Idiots. Clearly no quality control or supervision for this kind of rookie mistake to happen. I was in a hurry when I picked up my car and didn’t discover this until I was driving on the interstate and noticed the car felt funny, pulled over to check and two of the lug nuts had sheared off and one front wheel was loose. Brought it back to them to fix, but didn’t even get an apology. I have a lifetime alignment from Firestone but will bring it to a different location for that work. Please avoid this place like the plague.

My father has been a customer for this Firestone for as long as I can remember. He believed they provided the best quality work and honesty.
A few months ago he came in to get brake work done because he was having issues with his Accord. In August my father brought his car to Firestone. They worked on the standard brake service, and replaced his front rotors. However this did not fix the problem because he had to come back one week later in September and they had him remove and replace his Brake Master Cylinder.
Thinking this would be safe, my father continued his daily routine.
On November 22, my father was involved in a horrific car accident because the brakes stopped responding for his car which caused him to lose control of his vehicle. This accident totaled his car and sent it to the junk yard. As well as sending him to the hospital to check for head injuries. Thank goodness he was okay and survived the accident. After seeing the vehicle it was truly a miracle he did.
When we went to Firestone we were met with an unsympathetic manager named Tyson. He came across rude and disrespectful. He seemed uninterested in what happen and the details of the event.
I would not recommend Firestone to anyone. Their customer service is terrible and they don’t care for their customers. Customer satisfaction is not important to them nor do they care about the well being of the people whose cars the fix.

The technicians at this Firestone are either incompetent or dishonest. I’ve been going to this Firestone for years, and for a long time they were very reliable, honest, and helpful. But Firestone rotates their crews among the different stores, and the current crew has turned me off to Firestone so badly I may never go to another one again.
About a year ago, I was told I needed a new high pressure power steering hose because mine was leaking. I decided I didn’t want to spend $ 700 on that so left it. A year later, I’ve yet to add any power steering fluid, and haven’t had any problems with the power steering fluid at all. So that would have been a waste of $ 700.
About two months ago I brought the van in because it was leaking coolant. I could see the coolant in my garage, but Firestone told me there was no problem and topped off my coolant. One week later I took it to another shop who showed me the radiator leak. I replaced the radiator, and the coolant leak stopped.
Just recently I took the van in again due to a noise from the front of the car. Firestone told me I needed new struts, and they would cost $ 1000 for parts and labor. I didn’t see anything wrong with the struts, so I took it someplace else for a second opinion. They said I needed new wheel bearings and replaced them for about $ 500. If I had gone with Firestone’s recommendation, I would have spent $ 1000 and still not fixed the problem.
So within the last year Firestone has recommended two major repairs that were unnecessary, and not spotted an obvious radiator leak that really did need to be repaired. I don’t know if the crew there now is either incompetent or dishonest, but either way I won’t let them work on my car anymore.

I was driving down George Bush and had a flat tire. I got off at Old Denton and saw the Firestone. Drove there and went in distraught as I was in a rental car and had no idea how to change the tire, to the donut. The manager, Tyson Connell immediately helped me… I told him the story and he said no problem we can change it for you. I was in and out of there very quick. They were sweet, understanding, and helpful! I can’t tell you how nice it was to have people generally concerned and wanting to help. A++++++

The service at this Firestone was both helpful and friendly. Oil change was done in a timely manner and was an excellent value.
Tyson was nice and helpful upon me walking in, even shared some car banter.
A young lady with dark hair checked me out upon exit and she too was super nice and helped me get a tire estimate before I left.
I will be exclusively getting my car serviced at this Firestone location. I also like the thoroughness of the preventive maintenance check here, my car is my livelihood.
A++ garage in Carrollton.

Only a 1 star because you can’t give less than that… I was dropping my mom off to pick up her car from this location when a man pulled up beside me as i was about to pull out. I waved him on and he told me to go, I motioned to him that i was going to go the other way so he could go ahead. He mouthed off to me and took off and pulled into one of the bays. This is when i realized he worked there. I rolled down my window to apologize for the cluster about who was going to go first and the first words put of his mouth were nothing but rude and extremely offensive. I can’t even tell you how many times he said the «f» word. At this point my 3 year old daughter is bawling in the backseat saying she was scared, which i don’t blame her so was i. There was this man screaming and cursing at us! I parked and got my daughter and went inside to speak with a manager. Of course there wasn’t a manager there. I explained what happened and asked for them to get the manager on the phone. The guy that just cussed me out comes inside and swears on his 1 ½ year olds life he doesn’t cuss me out. I said that he most certainly did, and he told me to get it right he cussed when he was taking to me but he didn’t cuss me out and turned and walked out. I realized i left my purse in the car at this point, left my daughter with my mom and walked to my car to get my purse. This guy once again starts saying how awful it was to bring my child into all of this. I was blown away! My child was in the car with me when he verbally assaulted me, she ran and hide behind a chair when he came inside and continued with his attitude. How was it i brought my child into this?! I went back in and gave the man my number and told him to have the manager call me since apparently he wasn’t able to get him on the phone. This was 1 week ago tomorrow and i still haven’t heard anything! My family and i have taken or cars here for years and the customer service has really gotren awful since this new manager has taken over. Plus they are always trying to get you to get something you don’t need, they have your car all day for a simple oil change, or seems like all they’re worried about is the money. They don’t care anymore about the customer. If you take your car here be prepared to be treated horribly, pay for things you don’t need, and have them argue with you when you tell them you don’t want certain things done. By far the worst customer service i have ever received anywhere!

Good Day To All, Just thought I give this place a review. I have been goin to this location for many years. And as the years have gone by it has changed managers. And I can say that as of NOW SHON has been the best manager at this location. I also have to give review of some of the techs that work there AWESOME guys, very professional an know what they are doing. I have been to other locations near by an this location has been the best one in my books. I will be honest on what I say, Because I am a personal that if I don’t like a place or there professional, i will say it.
people like rating a place on only one visit, when I go to a place of service I stay there or get to know the people that work there. thats how you will know what kind of service you will get. So that’s what I feel, But everybody has there own opinion.
TKS to the team of this firestone for the great an professional work an service ya’ll do to my trucks an cars.

It seems like auto places don’t usually get great reviews and it makes complete sense why! People love their cars. If we spend tons of money purchasing something, we want to make sure that it is being well taken care of. In addition, if we trust you with our precious cars, we expect you to do a good job and keep us informed. I came to this Firestone earlier this week because the A/​C in my car was blowing hot air (of course this would happen to me during the summer…). The man helping me seemed nice enough and was helpful. I dropped the car off around 8am. By 1 pm, I still had not received a call from them, so I called them. They said that they were «pulling the car in.» Okay, totally fine. Checked back around 4 pm and they said that they were «just pulling the car in.» Okay… but I thought you were «pulling it in» THREE hours ago. Around 6pm, still no call from them, so I decided to just head up there since they closed at 7. When I got there, they said that they did not know what was wrong with my A/​C, but put a dye in to see if there was a leak.
So basically, my car was in the shop for 10 hours and in the end they charged me $ 200 to add dye. Great.
On the bright side, this place has free wifi AND free water/​coffee! Definitely worth it, right???

I recently visited the Firestone location at 2540 Old Denton Rd. in Carrollton. This was one of the worst customer service experiences I have ever had in my life. Upon first entering, I was ignored while the service manager was on the phone. He even put the caller on hold to go out into the service bay and check on the phone customer’s vehicle, but never made any notice of me whatsoever. I wish he had never noticed me and I could have left and gone to a place with better service. Once he finally came back and I told him of the service I would like performed on my vehicle, he questioned why I thought my truck needed this service. I told him my reasons and he treated me like I was stupid for even thinking this. I told him to please go ahead with the requested service and to also check my tires. He reluctantly agreed to have it done. He came back in and proceeded to ask other questions about the maintenance I keep completed on my truck. After an hour of waiting, he asked me to come to the service bay to see what they had found wrong with my vehicle. My wheels were off, and they were looking around at things I had not asked them to check out. After this entire hour, they had not even done the initial service I had requested! He proceeded to tell me several things they found wrong with my vehicle, and when he realized I wasn’t going for this sales pitch, he got irate with me. He suggested that I leave my truck with them and let them do all of the repairs he claimed were needed. I continued to tell him no. He got even more angry and rude and told me that my vehicle was going to be a danger to other cars on the road. I told him that I would like my truck back and I would like to leave. He continued to rudely tell me what a danger it was for me to leave and what a bad idea he thought it was. While he was typing up the laundry list of things he had found «wrong» with my vehicle, I pulled up the Google and Unilocal reviews on this location. I found that several other people ran into the same treatment here. I wish I had checked the reviews before going there. I certainly will never be back!

The worst. If you need engine diagnoses, DO NOT GO HERE. They destroyed my
engine that had 60k miles on it and claimed it wasn’t their doing. It appeared they changed the timing and had the valves banging into the pistons. Sounded like a snare drum. I had asked them to check the electrical system because after going over a bump, the engine was miss-​firing. There was no noise coming from the engine, They had it running when I left the truck with it miss firing — NO NOISE. There was no reason for what they did. The LAME manager was worthless and would do nothing about the scam. RUN from this store!

Normally this place is very good. But today I took my car in for a routine oil change and tire rotation at 10 am. It’s been sitting in the same place at 5. I am finally going to get it at 6:15 even thought they haven’t even called yet.

I use to be a loyal Discount tire shopper but lately they have not had the prices I am looking to get. Don’t get me wrong, I think they are great to deal with; for me, it is all about the dolares I am saving on a quality set of tires. The past 3 sets I purchased from Firestone, discount tires could not match. I am talking about Bridgstone and Hankook tires here that they both carry not just the Firestone brand Primewell. (better than the 912 falken) Gene @ Firestone always takes care of me and my tire needs. Go check them out, the entire staff is friendly and helpful.