Home Castle Concepts Inc

I’ve used Home Castle Concepts on several of my investment properties over the last couple of years, and I am very happy with them. I have only used them for carpeting and laminate, and their work in those areas was without reproach. I am very sorry to hear about Olivia’s problems in a previous critique, but that has never happened to me. The work was done on time, and the workmanship was top-​of-​the-​line. Their prices for carpet and laminate are quite competitive, but not so for ceramic tile (hence only 4 stars).
Yes, I recommend them, and I will use them again.

Unfortunately we had a very negative experience with Home Castle Concepts. We worked with Tom and had issues from the start. We asked them to do tile in our bathroom and kitchen and were told it would be no problem to have it done in a month when our movers would be showing up at our new house. It was explained repeatedly that this was essential because we needed a floor to put our refrigerator on. Spoiler: when the movers showed up nothing was finished. After several angry conversations, they tiled in just the area where the fridge went so that it could be taken off the truck. It was another few months before we finally got Tom out of our life.
To rewind a little, when picking out tile, Tom told us we could go to their showroom, about 30 minutes from Dallas, and take a look at samples. I drove out, spent about an hour picking out the tile, backsplash, and trimmings I wanted and asked them to get started. Two weeks later I get a call saying that nothing I picked out was still carried by the manufacturer and that maybe I should drive back out but go to the Daltile showroom and see what they had.
Todd also promised our shower glass would fit back in the shower. After retiling, and apparently changing the shape a little, the glass – of course – didn’t fit. The only positive thing I can say here is that they offered to split the cost of new glass with us.
Even all of these things together would probably not have elicited a negative review from me but after substantial delays and issues with some of the aesthetic of the installation, we finally thought we were done with this nightmare. However, within a couple of days of them finishing, water started leaking from the master bathroom they had just retiled through the ceiling and into our kitchen. We paid for two plumbers to come out and look, both of who said the shower pan had been installed incorrectly. We decided to give Home Castle Concepts the benefit of the doubt and let them rip out the tile, redo the shower pan, and retile. After weeks of dust and hassle, they told us it had been fixed. Within two days, water was again pouring into the kitchen.
We had three plumbers come out this time, including one who cut big holes in the kitchen ceiling so he could be 100% sure what the issue was, all who independently agreed the shower pan was AGAIN incorrectly installed. Home Castle Concepts also brought out two people to look at it. At this point we told them we were going to have to use someone else to fix the shower because we had serious questions about their competence. We ended up paying thousands of dollars to have the shower tile ripped out and retiled a THIRD time. In case you are wondering, the plumber who finally fixed it said he was shocked by how badly the shower had been done (nails through the pan liner where they shouldn’t have been, pieces of old liner cut out and gaps between pieces of new liner, the liner not wrapping over the step, etc.).
Needless to say, I suggest you find someone else to do your tile, especially in a bathroom.