Quest Diagnostics

4 stars for honoring my appointment time. The technician was polite and personable, answered my questions without issue. The reception desk window was pulled shut though, not sure why at 10:45am. Ideally that’s open for people to ask questions.

My wife went here for some basic bloodwork. Her experience was very similar to AB’s review. First, when you call, no one will answer. They DON’T HAVE a receptionist. So that’s a strike against management, who are too cheap to have a receptionist. Seriously? The place is very under-​staffed, so no one has time to answer the phone. So my wife just went, without an appointment, hoping for the best. The place was packed and the wait was long. The staff was run ragged, clearly not in good states of mind. Again, this is a management fault — but it’s still unpleasant for the customer when people are not friendly and welcoming. (My wife felt sorry for them, really.) The only reason this isn’t a 1-​star review is she DID finally get to have her blood drawn and the person drawing her blood finally warmed to her after my wife talked to her. But my wife could tell how worn out these folks were. Her nurse was initially cold and unfriendly, and it sounds like the other staff was the same. She will NOT be back. Period. She just went to CPL lab, in the same area (Josey and Hebron), and had a wonderful experience, including a normal appointment set-​up before going. No decision — easy choice.

Normally very happy as right down the hall from my Dr.
Very professional. Very fast even with a waiting room full of people.
Love making appts online/​app.
Today was a little … ouch! pulling the needle out … but first time in many years/​visits.
Thanks!

I have used this lab the last 3 years… I make an appointment online… usually around 9:30 Am and have never had to wait! The staff is wonderful! I never get stuck more than once and never any bruising! Done before I know it! Great experience!

The wait is excessively long and the staff is unacceptably rude. I have been there a few times and have been less than impressed every time.
Please don’t expect to talk to a person at the front desk when you sign in to ask questions that may facilitate a more positive experience, there’s no one there.

This is in the Baylor Medical Center. Walk in through atrium and go straight. I was seen in a timely manner. The employee was not overly friendly and warm but she did her job and did it well. I consider it a job well done because she did not have to stick me more than once or get help, it was quick and I did not faint. I was out of there probably 10 minutes after arriving.

For those of you that work 8−5pm weekdays and can only go on Saturday mornings to get lab work done, this place may not be for you. From 930am, I waited 65 min before getting blood drawn as a walk-​in. For someone who works out in the evening and has to eat breakfast in the morning, coming in fasting makes you a little hangry aka hungry and angry.
I was however impressed with Sarah and her phlebotomy and people skills. I was severely dehydrated and she 1) got a butterfly needle for me because the bigger gauge was painful 2) instead of completely filling each tube, she drew adequate amounts in all 7 tubes so that it would go by faster 3) she asked me if I was okay and was friendly.
You can make appointments on
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Needed to get some labwork done, made an apointment for 8:45, got there a little early and was taken care of really quick. I was in and out of there in less than 20 minutes.

Quest Diagnostics is typically quick and efficient. I have been there many times over the years, and my only gripe is the wait sometimes. I wish I could make an appointment, but I don’t think they do appointment times. I think the longest I’ve been there is 30 minutes, so it is never toooooo bad.
The billing process is easy. They have never hurt me when drawing blood. Overall, it has been a fine and dandy experience each time I have gone.