Service King Collision Repair of Carrollton

I took my car in March 15, 2016 due to a fender bender and the staff was very helpful and made the process seamless. I received daily text messages on each stage of the process. I was told my car would be ready in a week, but received it four days later. I am very satisfied with the work and would recommend this location to my friends.

some fool hit my car when i parked perfectly straight within the parking space. like a day later i come here to get my car fixed. and they didn’t have the part for my car so they couldn’t fix it yet. my car wasn’t severely damaged so i still drove it with a dent in it. when they got the part they were able to fix the car and i haven’t had any issues with the job they did.

I had my truck repainted after a hail storm and my insurance company acquired the repairs to be done the old fashion way not with the dentless repair technique. I’ve had to take my truck back approximately 6 or 7 times because the paint is coming off of it. Both doors and bed now. They have repainted the hood, fender and roof. There at not being a panel that has not been repainted our needs repainted now. Service king wants me to bring back the original invoice before they will even touch it now. I would not recommend taking my vehicle back for any kind of repairs there I feel like I’ve been treated very poorly. Every time I taking it back I get a run around they always blame it on something else is not a very good way to do business. UPDATE. They have contacted me through Unilocal and told me they will contact me on phone. We shall see!!!

These guys took care of a problem, beyond my expectations. They simply took care of me and made everything right.
Stellar service that can’t be matched.

My first interaction with Service King-​Carrollton was about one month ago when I requested my car be brought to Service King, after I was rear-​ended. My car was deemed a total loss, and I bought a brand new car. Last weekend, the gate in my apartment complex had a malfunction and hit my brand new car and left a scuff mark! I brought my car to Service King, and Mr. Bugg came to assess the damage. After about 10 mintues, Mr. Bugg had the damage buffed out. I am very appreciative of his time and assistance, as my apartment complex was no assistance in this matter and I hated to have another claim on my insurance. After dealing with several businesses with horrible customer service recently, I am pleased to know that there are still businesses that value a customer’s time and provide top notch customer service.

I have owned my favorite auto for 10 years and had some poor quality driver door repair. It leaked and was misaligned, poorly repaired under my insurance 6 years ago. Took it to Service King, and in 20 minutes for $ 46.00, the body specialists re-​aligned the door so it doesn’t let rain leak in as less. He was a great guy, told me the damage was in the hinges and poor repair, but because of the liability on this auto, they couldn’t properly work on this kind of car. He recommended some specialists for perfect repair, but also gave me the advice that I should just drive and enjoy it! That was funny, I liked this place, felt they were honest, reasonable and gave quality service. I wish they could work on this kind of car, but I understand.

I will never take my car to any service king repair shops again after my recent experience. I normally do not write awful reviews, but this one deserve one.
My insurance recommended this place for hail damage as they offer paintless repairs. I brought my car in for an estimate and repair. I took it in Tuesday, and they said Thursday it would be ready. Well, they never called me, I had to call them to ask for a status. The car now won’t be ready until Friday. I had to call again Friday, and they said it was ready. I go over there, and the hail damage was repaired BUT, new scratches appeared on my new car that weren’t there in the first place. Manager comes out, and he tries to blame me for the scratches um, excuse me, I know a lot about my car and he sat there and tried to argue with me. Finally, he decides that they will take care of it. A few says later, no call or anything, so I called them again. The response was, ‘oh, one of our machines went down which caused a delay.’ Seriously, call me and tell me that. Car has been repaired, but customer service needs major improvement.
If you take the risk to get repairs done here, make sure they do a walk through with you beforehand and check for final repairs.
I won’t be coming back here again. It’s not worth the stress.

Although Service King did a nice job fixing the repair, I did not appreciate the customer service. I paid for my friends car to be repaired. I was directed to Doug to settle up the payment over the phone. In my opinion, I felt pushed, belittled, and like I was an inconvenience. I felt like Doug was getting into business that was none of his concern. I did not appreciate how I was talked to and approached about things. I was even more let down when I asked if they would honor a $ 50 off coupon I found online. They told me no, that the coupon was about 8 years old and they do not honor that coupon anymore. There was no expiration date on the coupon. As a customer, there was nothing on the coupon indicating why they would not honor it. If they will not honor a coupon that has been online for about 8 years, I think they should find a way to get the coupon off the internet.
My friend is pleased with the job Service King did on the repair, however, I was not impressed with the service.

I was thoroughly impressed with my service at Service King. I went through my insurance and my assigned customer service person was Doug. They assign your customer service rep based on your insurance provider. My body work totaled about $ 4K. They had my car a week, but they warned me it would be that long. They have a new text system that texts you when your car moves to the next step. That would have been enough for me, but Doug called and followed up as well. If they have to take apart any of your car and put it back together, they LIFETIME GUARANTEE the function and fit of those parts. For example: They had to take off my front and back passenger doors. If the windows or locks stopped working they would fully replace them. They washed and vacuumed my car when it was done so it looked like a brand new car when I picked it up! I would definitely go back if I needed to have work done.
I also rented a car from the onsite Enterprise counter. They were extremely pleasant to work with as well. Overall, a good experience!

Pros: The dent was repaired
Cons: Worst customer service ever (never got a single follow up call), several scratches on my car that were not there when I brought it in.
I guess the five star reviews below had a different service advisor. My experience was less than stellar. I submit to you the same timeline of events I uploaded to the Service King website with no response. Please forgive spelling/​grammar, as I typed the response in a single sitting in a one inch field on the SK website. The only correction I made was to remove the service advisor’s name…
«Please see narrative of events below related to my Service King experience:
10÷17÷12 — Brought my car into Service King Collision center to fix a rather small dent directly above the front left tire, and assess steering issues encountered after the collision. Repair was to be completed through insurance claim (State Farm). I communicated my concerns to the advisor, _​_​_​_​, who remarked that he wished all customers articulated all concerns as well as I did.
10÷17÷12 — Received a call from State Farm advising they could not find any fault with the «shifter». Somehow my concerns were incorrectly communicated to State Farm.
10÷18÷12 — Called _​_​_​_​for status in the afternoon. He advised the car was «in paint».
10÷19÷12 — Called _​_​_​_​for status in the morning. He said he was with a customer and would have to call back. Waited until afternoon. Never received a call, so I drove to _​_​_​_​around 4pm. He walked me to the car which was not in paint. It was sitting outside absolutely filthy with dirt and material from the repair. Bumper had been completely replaced for a minor dent. Addressed my concerns regarding possible miscommunication of «shifter» issues with _​_​_​_​. He advised he would take the car to someone he knew at «the dealership» to take a look at steering. There was a chip in the door I reported to State Farm was probably a result of the collision. State Farm determined it was not. _​_​_​_​stated several times he would fix that chip for free.
10÷23÷12 — Called for status. Did not receive a call back
10÷24÷12 — Called for status. _​_​_​_​advised he had taken the car to 5 Star Ford in Carrollton to evaluating steering.
10÷25÷12 — Called 5 Star Ford for status. Service Manager advised he called _​_​_​_​on 10÷24÷12 in the evening and 10÷25÷12 at 9am, 10am, and 10 minutes before I called at 11:30pm. Confirmed car was ready to be picked up. Called _​_​_​_​for status. Receptionist advised he was at lunch. When I told her I was going to pick up the car myself she facilitated a conference call with _​_​_​_​who said he would «finish up what he was doing» and pick up the car. Called for status at 2pm, and got ____’s voicemail.
Showed up at Service King approximately 4:00pm to pick up the car. _​_​_​_​advised it was ready. Enterprise rental had been notified that the work was completed on 10÷23÷12, so I had a delay in settling with them. I ended up having to pay for the additional days I had the rental car while it was at 5 Star since Service King reported the repairs as completed.
Car was absolutely filthy! Light rain had captured all the dirt on the car that had never been washed off. The chip in the paint _​_​_​_​advised he would fix «for free» looked like it had been repaired with a Sharpie marker.
It appeared someone had taken a rag to wipe around the door and the repaired section of the car. Had to wipe off the smudges from the leather that _​_​_​_​admitted were his fault. Dirt and unidentifiable debris all over the driver’s side floor mats.
Upon cleaning my car, noticed several scratches that were not on my car when I brought it in. A few light scratches on the hood, one in the back near the passenger side rear wheel, and one continuous scratch right around the edge of the section where the repair was done. Please keep in mind this is a 2013 Mustang GT with 1250 miles when I brought it in. I do a walk around inspection every time I drive it.
To recap:
1) Never received a single call from my service advisor or anyone at Service King
2) New scratches on my car
3) Extremely expensive and possibly unnecessary repair to what State Farm described in writing as a minor dent.
4) Was never once asked if the repair was done to my satisfaction.
As you may have determined, I’m an extremely dissatisfied customer.
Regards,
Rick _​_​_​_​_​_​

Disclaimer: My car ended up being declared a total loss– so this review is based on my customer service experience alone
I recently worked with Jack Dinsmore after wrecking my car. There were multiple insurance companies involved and it occurred just before Christmas, so it took almost a month for the car to be declared a total loss. It was difficult and stressful to deal with the insurance companies, car rental service, healthcare coverage, but it was a pleasure to work with Jack. I had negative and stressful experiences dealing with every vendor except Jack (Service King). On the contrary, he was a pleasure to work with. Every time I finished speaking with him, I felt pure relief. I really felt like someone was finally taking care of me and providing me with excellent customer service. He kept me well informed, safeguarded valuable items I had forgotten in the car, and retrieved a few miscellaneous things (including a Cubs license plate holder) from the vehicle once it was declared a total loss. Halfway through the wait I was getting particularly impatient for how long the general process for it all was taking. After a quick call from Jack, I felt at ease because I could trust that he was truly doing everything he could, and he helped me understand the process. I can be a difficult customer, but he’s an expert and smoothing ruffled feathers.

The absolute best experience I have ever had with a repair shop. I was updated at LEAST once each day, as to the progress being made. My vehicle was ready when promised, even though it turned out that extra work needed to be done in order to repair a quarter panel rather than having to buy a whole new one just for a minor scratch. I was advised of the options and given the choice. Eddie was very professional, and he always replied promptly to any questions I had, as well as sending me updates whenever my vehicle status changed. I had a bad experience with another SK location in 2006. This place in Carrollton has their stuff together.