Splish Splash Car Wash

This wash is one of the more expensive wand washes in the area. The touchless automatic washes are similarly priced to competing washes. The wash property itself is generally fairly clean, and it is well-​lit and safe.
For several years, this wash was worth the slight premium you paid to use it. Now, it is not. Several of the vacuum cleaners do not work or do not work well, and the carpet cleaners have long since ceased to function.
The touchless washes are hit or miss, and are the only reason this wash earns an extra star. When they do work, they work pretty well. I have experienced errors before, and my call requesting a refund was not returned. Sometimes one bay is down, so you should be prepared to wait on a weekend. You should also have more than one type of payment ready, as you never know what might be happening with the payment machines.
The wand washes are a complete disaster. Most of the payment machines need service or replacement, as the labelling is unclear, some do not accept bills, and some do not accept coins. Some buttons are also non-​functional. The floors of the wash bays are filthy almost without exception. Many of the hoses and sprayers leak and make a mess. You definitely don’t want to visit this wash in the cold, you will get soaking, cold feet.
The chemical applications are borderline fraudulent, quite frankly. On more than 5 recent visits, in multiple bays, the pre-​soak did not work. On my most recent visit, the wheel and tire cleaner AND pre-​soak did not work, and I wasted over a minute of paid time figuring this out. Pressing the button to change chemicals takes time, which is not uncommon, but it is time wasted if your chosen chemical is unavailable. The high pressure soap is diluted very strongly. The ‘fluff’ chemicals (Wax and Foam) seem to dispense fairly well, should you try them, but only perhaps because many people do not use them. Based on the quality of everything else in these bays, the foaming brushes should be avoided.
4:03 of time (the minimum) in these bays costs $ 2.25. This cost used to be worthwhile, but it no longer is. It seems that the owner of this wash is not interested in improving and maintaining his business.
The facility itself is of good quality, so if these errors are corrected, the wash may become worthwhile again, but it may take new ownership. I would steer well clear unless you need a basic rinse.

Went to this car wash in December of 2013 as I had been to this location many times in the past and found it clean with everything working. It is located beside Bubba n Franks BBQ on Carrollton Blvd and I often ate lunch there when I was done. When I first arrived at the car wash, I noticed that of the four wand-​washing ‘bays’, one had a cone placed so as to signal that the bay was closed. I stopped by vehicle and got out to exchange some dollars for quarters out of the coin vending machine. I then noticed that of the three remaining bays, two had dried mud, leaves and debris about an inch deep over most of the floor. I surmised that people had cleaned their four-​wheel drive trucks and failed to push this mud into the grate, I knew if I used these I would be walking thru mud and tracking it in my truck. So I drove my truck into the one remaining stall. When I attempted to deposit the quarters in the ‘vending slot’ of that stall, I noticed that duct tape had been placed over the coin slots and someone had written ‘bills only’. I attempted to put dollar bills in the money slot, however the slot didn’t pull the dollars inside. No way to wash my truck in this stall, when I walked back over to the lesser of the trashed stalls, someone was in there washing their car. And cussing because of the mud they were walking thru, they weren’t happy. I was pretty p@!%!d myself, obviously there was little maintenance being done here… I decided to vacuum my truck in the meantime until a stall was clear. Well of the two vacuum cleaners in front of the stalls, one was missing the hose and when I placed my money in the other, I got at best a weak vacuum draw. The final straw was the that the filter area was locked with a padlock, so you couldn’t clean the debris out and maybe the filter also in order that it work better. Unbelievable, what a ripoff !!! I couldn’t dump my trash because the can was full and hadn’t been emptied in like forever !!!
I was over it now… there was a sign in front with two phone numbers stating ‘call for complaints or compliments’. When I called the first number, a woman answered the phone and didn’t state the business or act like it was a business. I told her that I was spending money to clean my truck and wasn’t getting it done. She said her boyfriend was the owner of the car wash and he was sitting right beside her. When the owner got on the phone, he was yelling and very loud. I asked who was I speaking to, he yelled again «You’re speaking to the owner of the G** D*** car wash, thats who you’re speaking to»…to say I was taken aback was an understatement. I told him I had a complaint, that the place needed maintenance and I was not getting my truck cleaned, he yelled again «If you’ll give me time to hook up my G** D*** trailer, I’ll…» Thats when I hung up. I was not taking his verbal abuse. I figured I’d leave and find another car wash, one that worked ! About 5 minutes later, I heard someone behind me ask «Are you the guy who called in a complaint». I turned around and said yes I was, he (again) started cussing and yelling, telling me to get all of my F***** s@!t and put it in my truck and get off of my property. I had 30 seconds to leave or he was going to call the police, and then proceeded to yell at his girl (Sitting in his jet-​black Hummer) to watch me and if I didn’t leave within 30 seconds to call the police. I couldn’t believe that an owner would talk to a customer like that because he voiced a complaint ! Never did I cuss, use disrespectful language, yell or anything that would deserve to get such a reaction. I put my gear in my truck and left the premises. So if you want to get ripped off, go to the Splish Splash car wash in Carrollton, VA and insert your money and then bend over ! What an idiot, I will NEVER, EVER go there again.