Carson Dodge Chrysler Jeep Ram

i gave them a 1 due to no negative numbers but they get a minus 10.
do not buy a car let alone trade a car.
friday 4÷15÷16 my husband saw a dodge ram pickup talked to salesman and no problem said bring wife back tomorrow and sign. we went on saturday with our 3 yr old grandson thinking 1 hour tops… nope 8 hours later we drove out of parking lot in a new jeep patriot… what a piece of shit.
went back a week later just to see about that truck gone… they sold it i swear while we were there and did not have the guts to tell us. oh yeah tried to sell us a silverado that had almost 90k miles for same price.
we traded a mitsubishi raider pickup in that had almost 39k miles 2007.
this is the worst experience i have had in 54 yrs.
go to micheal hohl we bought 2 cars from them and was treated well and in less than 2 hours.
i repeat do not do business with these crooks or reno dodge

The service department at this dealership continues to amaze me. Their staff does not understand the concept of customer service, The check engine light on our 2009 Journey came on due to a transmission problem. The service department would not look at the car for a week and when we did bring it in for our 730a appointment no one got back to us until 3pm in the afternoon when my husband called them only to find out that they still had not diagnosed the problem and would be keeping the car for another day. It is 24 hours since we brought in the car and we still have no idea what is wrong with it, what can be done to fix it or when we will ever get our car back. This is the first and last time we ever buy a Chrysler product.

We took our Jeep Patriot for service and the shop said everything was good except we have to get our shocks changed in 10,000 miles. We just to took our SUV to kingsbury auto where we were just told that our brakes, ball joints and shocks need to be fixed/​changed immediately and quote «it is DANGEROUS to be driving our car at he moment.» It also cost a lot of money to have the dealership look at our car. I am so pissed off at the dealership and I want a full refund!!! Carson jeep dodge suck and are liars.

Great assistance by Jason when buying a truck. I’ll be happy for a very long time if the new truck is as good as the Jeep I traded in to get it. Great experience and not super pushy.

The past few days I have been going to multiple dealerships to look for a new truck! I have to say after all the places I have gone to Jason at Carson Dodge jeep was the most helpful and hastlefree salesman that we dealt with! I would highly recommend him!

I hate to pile on with all the negative reviews on this dealership, but I simply have to. I drove 5 hours last year to purchase a RAM 3500 at Carson Dodge. The sales experience was pleasant enough, but everything stopped there. After paying for the new truck, we did the check out with the sales person. We noticed a large, greasy handprint on the INSIDE of the dash glass, in front of the speedometer and gauges. We immediately pointed this out to the sales person (Jason) and the service manager, and they agreed that it was a manufacturing defect. But they said that they were booked for the rest of the day, so could I make an appointment and come back another time. I had to drive back the 5 hours home, so I agreed that the next time I was in Carson City, I would schedule the appointment to get it taken care of.
Well, here we are a few months later and I emailed the sales person 10 days before my trip to schedule the appointment. He acknowledged that he remembered me, but said that the repair wouldn’t be easy. He would have to take pictures and send them in for approval. REALLY? So, I take pictures clearly showing the greasy handprint and send them to him. All I hear is crickets. Send him another email. No response. I send yet another email, and also copy a service manager and warranty manager. No response from any of them. I have now completed my trip back to Carson City and gone home totally disgusted with Carson Dodge. I decided to email the General Manager of the dealership, copy him on all the emails, and let him know that I was totally disappointed. NOTHING. NO RESPONSE after 10 days of waiting.
It is inexcusable to treat your customers in this fashion. I will NEVER do business with Carson Dodge again, and I really hope people read the Unilocal comments and make an informed decision. If the General Manager or Service Manager happen to read these comments, please take a look at your emails and send me a reply.

The WORST dealer EVER!
I took my truck here for service repairs. In that the time they had it, they added hundreds of miles to it. When they couldn’t figure out how to fix my truck they had Enterprise Rental car office call me and tell me to bring their vehicle back. Nobody from Dodge called, even after calls and emails to GM and service managers.
When I went to them previously for a new vehicle they insulted me on trade in offer.
If you are looking for a good deal and to be treated with honesty and respect and you don’t want to be treated like an idiot go to Elk Grove Dode. It will be worth it!

Recently when my transmission started acting up, I took my Dodge Ram diesel to my regular mechanic. They did not have the right diagnostic equipment to ID the problem, so they suggested I take it to the dealer. Carson Dodge checked out the problem and called with within a few hours with an answer– $ 6200 for a new transmission! I’m no mechanic, but this didn’t seem right. The truck was driving just fine, but the transmission wouldn’t disengage when I came to a stop.
I called my mechanic at Carson Servicenter; he agreed with my assessment, and offered to give it another look. Fast-​forward a few weeks and the guys at Carson Servicenter really stepped up. After buying new diagnostic equipment just to work on my truck, they found that I had both a computer issue and a mechanical one– with my torque converter. It took them many hours to diagnose this double whammy and they could have justifiably thrown up their hands and suggested I buy a new transmission. Instead, they took the difficult route and made it their mission to fix the truck. Great customer service isn’t easy, but it’s what great businesses do. I appreciate the frustration they endured on my behalf.
Bottom line: my truck is running great and I got the job done for $ 2,450. For those keeping score, that’s $ 3,750 LESS than Carson Dodge wanted to charge. They wanted to take the easy road, at my expense. Where are you going to take your Dodge-​Chrysler-​Jeep for repairs?

Although, I am not too happy with all the recalls and all the problems we encountered with our 2014 Jeep Cherokee, I must say that the Service Staff at the local Jeep dealership is up to my standers! They are very professional and they get the job done on a timely manner! Could not ask for a better staff to work on our Jeep. Thank you!

I would give 5 stars, but the fact that I couldn’t get through to service folks after a couple tries and then I didn’t get a call back within what I thought would be reasonable is why only four stars. I think all service department for auto dealers need a dedicated person to field calls, answer questions and schedule appointments or if that person can’t, then let the assigned service technician call the person back. It would just be better customer service. Anyway, I finally drove up there and just waited to talk to someone. I got Scott — he was wonderful. He said the parts for the one of the recalls on my husband’s 2014 Ram had just come in and they were hard to come by (had been delays in getting them or they just went through them quickly), so he said if I brought the truck in early the next day and could leave it all day, he would work me in. Awesome! My husband had two other non-​recall issues and wanted me to get those checked out since his truck was still under warranty. He agreed to look into that as well. Excellent. We struggled to get this same service at the Reno Dodge, where the truck was purchased. The folks there were super rude and told us we needed two separate appointments and one of the recalls was an airbag issue and the notice suggested not driving as the airbag could deploy spontaneously. Yet, Reno Dodge blew us off for 2 months. TWO FREAKING months on a recall issue that could severely issues the people in the vehicle. Thankfully, Scott got us taken care of the next day. I got there at 7:30 when they opened and got in the long line and patiently waited. Then I waited for about 15 minutes until the shuttle driver started his route at 8am. He was kind enough to drop me off first at work since the other passenger was just going home. However, I heard later the other passenger griped since he didn’t get to go home first. REALLY?!? If I wasn’t working, I wouldn’t have cared. Anyway, the truck was finished by 2pm; I got a ride back around 4pm with a co-​worker and one of the non-​recall issues didn’t get fixed. Scott tested it before I left and determined it was indeed a problem, said he would order the part and call when it was in. I know there are a lot of bad reviews here and I don’t know if I just got lucky or what, but wanted to write this review since I felt I got excellent service from a great guy who seemed to be pretty versed in customer service.

This service department does such a disservice to the Jeep brand. I’ve had my rubicon serviced there 5 times now, and not a single good experience. Here’s some notes from my most recent service visit (22 October 2015)
1. Appointment. You must have an appointment for even simple things like an oil change. That’s OK, but when I called on 9 October for an appointment the earliest they could get me in was 21 October.
2. The service. They offered to sell system upgrades that totaled about $ 200, but were unable to describe anything the system upgrade was supposed to do or what system it applied to. Really… are you kidding me? Also, upon dropping the car off for the oil change they said they would need «all day» to do it.
3. The pick up. So, we go to pick up the car the very next day and they say they will bring it right out. 10 minutes later. no Jeep. Go inside. Give a nice reminder that I am still waiting for our Jeep. They ask… «who’s supposed to bring it» Why would I know that? They say «ok, we’ll go get it now». Finally… 10 minutes later after ANOTHER reminder the Jeep is delivered.
Unfortunately the next nearest Jeep dealer is a 1 hour drive. I’ll be checking the terms and conditions of my warranty and extended warranty to see if the vehicle must be serviced by Jeep. If so, this will be my last experience with this shop. These guys could really take some coaching from the Ford dealer across the street. the Ford folks do a fantastic job.

This was the best service experience I’ve had on any vehicle. I was skeptical at first upon reading all the bad reviews, particularly for the service dept. However, from the moment I arrived at the dealership, Mike Kirchner in service, was hospitable and took care of me. He told me when my Jeep would be ready, what updates and recalls needed to be taken care of and even provided some tips on my Jeep since I had recently purchased my vehicle. Of note, I originally planned to take my Jeep to Lithia but required immediate service. For anyone out there looking for a high quality service experience with consummate professionals, go see Mike K. at Carson City Dogde Chrysler Jeep. You will not regret it!

A little upset right now.
I went to the Carson City, NV. Dodge dealer today looking at trading in my Challenger for a upgraded SRT model. I bought my silver 2015 challenger Rt Plus from them Nov. 1^st last year. It was a good experience.
Today however after driving the 45 minutes to the dealer, I see the red SRT challenger that I wanted to get. After looking at it, I wanted to drive it around the block because it was a stick. My current one is a auto and I have never driven a v8 stick before. I asked if I could take it around the block. The salesman walks inside, I followed as he asks the manager and the manager says NO I can not drive it unless I have the intention of buying it. I was blown away and immediately pissed off. First off, I am a return customer! Second, I had every intention on buying it. I didn’t drive 45 minutes to look thru the windows and turn around and drive back home.
I’m holding back the words I want to say here!
Needless to say, my wife and I left and I myself will never return to that dealer.
The manager could have had the sale by at least offering to talk to me about my situation or at least get the process started by asking me to do a credit check or something but instead he belittled me. At least that’s how I feel. Am I wrong to have wanted to go around the block in the car before buying it?

We stopped in for service on a CA road trip. We suspected we needed the coolant topped off because the engine was running hotter than normal.
The service rep listened to our experience the day before, took a look under the hood of the Jeep, and concluded that it was just the exceptional heat and the fact that we’d climbed 4,500 feet in elevation on a very hot afternoon with a good bit of A/​C use. (Lone Pine to Bodie on the 395.)
There’s always something unexpectedly nice about thinking you need to buy something and being told by a salesperson that you don’t. Five stars for honesty, professionalism and great communication.

Sales Department was very, very POOR ! I checked with 4 Northern Nevada dealerships and Carson Jeep was by far least favorable to work with. Came within $ 500 of a deal on the top Jeep Wrangler Hard Rock and then they would not deal at all. They lost out on a $ 50,000.00 Vehicle for $ 500 !

The service department is the absolute worst we have ever dealt with!!! They rarely have the right parts, never do the work in a timely manner, require you to make multiple trips for the same service. They make appointments for specific jobs and then don’t have the proper techs even working that day! The sales department is fantastic, unfortunately that is where their service STOPS! Run far away from this dealership!!! Do Not waste your time on their service department, it only results in a headache.

Took my pos car I purchased from Carson Dodge for leaking windshield, a mist of oil allover engine, and dash rattle. Service tech tried to sell me tune up service while dropping it off. It was Friday morning. I said to please fix whats wrong with it that I will do the other stuff myself. The tech and his «good ol boys» co workers laughed at me and shook their heads. Felt like I was in the movie «vacation» when Clark Griswold was ripped off by mechanics. Without vehicle all weekend. Picked it up monday after same inbred mechanic rudely told me «we didn’t even get a chance to touch it.» They didn’t call to let me know. They wanted me to leave it there another couple days!!! I honestly have never been treated that bad. For a big ticket item to boot. I will NEVER set foot in their place again. I hope that redneck tech and his cronies are replaced before the place goes under. Sales staff was rude as well.

My wife and I have been purchasing vehicles from Carson Dodge since 1997. They have always been professional, timely and provided us with an extremely high level of service. We have purchased 6 vehicles from Carson dodge and only use their service department for maintenance. I highly recommend them.

A HUGE thank you from Whittlesea Checker Taxi! We would like to thank you for your on going Great Customer Service that you have always provided us. We look forward to doing business with you in the future and would strongly recommend your Dealership to all of our clients, employee’s, family and friends! Thank you again!

This review is regarding a vehicle purchase.
I ordered a Ram1500 Diesel in early July and took delivery the end of August. Overall, the experience was positive. that being said, it is important to do your research before you order. For me, getting my truck built the way I wanted it worked very well.
I worked with Jonathan Martin. His efforts get 4 stars. On the negative side, I got virtually no updates on the status of the truck delivery. I was informed that the truck was scheduled to be built and then out of the blue, I got a call informing me that the truck was there. On the positive side. Mr. Martin was easy to work with. His knowledge of the product was average for a salesman. However, he worked very hard to make sure that I was happy with the vehicle and this is very important.
When the order was made, an initial price estimate written in. When it came time to finalize the transaction, Mr. worked with me on price.
The detail guys and Carson Dodge get 2 stars. When I picked up the truck, the prep was not as good as it should have been. A trim piece was sitting in a bin, an RF can was left on the truck (This was an order and not scheduled to go on the lot so why the RF can?), the window sticker was crumpled in the glove box. As I drove the truck off the lot, I notice a small tear in the leather on the steering wheel.
When I got home I sent photos and called Mr. Martin. He made sure that the leather was repaired. I was skeptical about the repair process but Able Restoration seems to have done some magic.
Carson Dodge put a decal for their dealership on the tailgate of the truck (bad practice in my mind). I asked Mr. Martin to have that removed and it was done posthaste.
As for the trim piece I still had in my hand, the service dept didn’t know where it went but Mr. Martin assured me that he would get that resolved and he did.
Would I buy from Carson Dodge again? Yes and I would ask for Mr. Martin.