Hotspring Spas

We purchased a new spa cover 4 years ago and it has completely
cracked. I realize the warranty doesn’t cover the cover for this long, but we have another hot tub with a cover the same age that shows no
cracking. In an attempt to replace it I was told it would be almost
$ 500. A compromise offer was presented to me for ½ off. In checking
with
I found the same cover for $ 299 — $ 200 less than the amount I paid 4 years ago. I should have gone to Amazon 4 years ago.
And Amazon offered free shipping.

This business has changed names so their bad reviews would be eliminated!
Be Very Careful! Not only are they ignorant and incompetent but the owner is a thief.
He will write up an invoice for work not performed. Our service was not even done and we were billed. The spa we ordered was defective and we had to go around this company to the actual manufacturer to get service. Stay away.

Do NOT use this business for repairs. Trust me. We are locals in Gardnerville and went through a six week horrible Odyssey to get our hot tub fixed. The weather was 70 degrees when we started to try to get them to come and then 6 weeks later when they finally came it was five below zero and their repairs damaged our delicate spa computer board. They denied everything and tried to charge us for the board. We decided to be nice and meet them halfway. But we will never ever buy a single chemical or a hot tub from them. We really like the repair guy and he understands everything but he has a good gig there and we totally get that. End of story. Note to all of you do not patronize this business for repairs you can call Alpine spa service or the other one new one in gardnerville which I wish we would have done.