Sears Hometown Store

We had a horrible experience here. We were barely greeted with 2 words. Once I had a question about an appliance I felt like we were being interrogated. My husband is a very mechanically inclined person and has worked in the service industry for 15+ years. Once we started asking about pricing Tim kept telling us all the pricing is the same anywhere you go. We had been shopping all morning and found that they were not competitive with their pricing. Once we told Tim we found the same washer somewhere else he just walked away from us in disbelief and told us we better jump on it then with sarcasm as if we were lying. We ended up buying a washer up the street for $ 150 less than what Tim was selling it for. Thanks for all your help Tim!

We bought a refrigerator for our vacation home in South Lake Tahoe and the ice maker never worked right and it finally quit. We had to take a day off work to drive to our vacation home as they only offer service mid week and several weeks out. The tech showed up and said it needed a new ice maker and that he normally carried one on his truck but he didn’t have one. He had to set up another appointment to come back with the part. He told us that he could use our lock box so we wouldn’t have to make another trip and even wrote a note on his service report about this and with our lockbox code. The ice maker was delivered to our porch and thankfully a neighbor saw it and put it inside our house so it wouldn’t get stolen. The part was not supposed to be delivered as it’s a vacation home! The tech showed up for the appointment and wouldn’t go in the house since we weren’t there so they called and demanded that we set up another appointment; which required us to take a second day off work and drive to and from our vacation home mid week. I finally gave up and hired a local company to install a new ice maker.
I HIGHLY RECOMMEND YOU STAY AWAY FROM SEARS AS THEIR PRODUCTS AND SERVICES HAVE GONE DOWNHILL.
I’ve been a loyal fan of Sears and their products but I will l never buy from them again.

This is a smaller, standalone version of Sears that only sells things like appliances, TVs, tools and such. Picked up a dishwasher here, and the employees were very helpful and knowledgeable — they even knew that there was one little hose-​adapter that we would probably need since we were replacing a much older dishwasher. However, Sears only sold it as part of a kit, so we knew to pick it up at the Depot before trying to install the dishwasher without it!