Ceva Logistics

Not great. I was notified of a delivery on friday. So i took the day off from work and stayed home all day expecting the package. However wasnt delivered. Had to call them to see what happen to the delivery and was informed that they didnt ship it out during the day scheduled and i had to reschedule (take another day off from work bc they only ship to my area during weekday). I would atleast expect a notification that the shipment will be postponed or something. It atleast came as promised during the second time around.

These guys are the worst. They call multiple times to arrange for delivery and when I arrived home to wait for the delivery within the window I received a call that they had lost the package and don’t know where it is. I made multiple calls to the company as well as Wal-​Mart who was the original seller of the item and got a big run a round. Finally 2 days later the package arrived but it was only 1 of 2 and they again claimed that they are not aware that there is a second part of the package. Anyway, the 2^nd package arrived 2 days later. If I could give 0 star I would have.

The worst experience I have ever had! Robin is a complete idiot! I was promised that I would received my order before 5 p.m. and then I was told they lost my package in a 500,000 square foot facility. This company is the biggest joke and I will be reaching out to the CEO of Cost Plus World Market about this matter. Destroying a customers trust is the WORST thing a company can ever do!

I ordered a bedroom set online and was told «we have a 4 hour window and its 8 large boxes so you’ll have to clear out the room where you want all of the boxes to be, your appointment is October 5^th between 1−5pm» then they went on making sure I had a big enough driveway for them to get in and told them I would ALSO clear out the driveway for them. I moved all the furniture out of 2 rooms since they were delivering new furniture and cleared out the driveway like I said I would. I waited all day and no one showed up. I called and they said «oh sorry they aren’t delivering it today». No call to me, no notice in an email or anything, they just left me there hanging wondering when someone would show up and had to call on my own when no one came. Then they said «well we can bring it tomorrow with a 2 hour window». Not good enough. I wasted an entire day for them and made my appointments around THEIR window. I’m recovering from a cancer surgery and its hard enough to do everything I did including rearranging all of my doctor appointments. The only thing they did was say basically that they ll deliver it tomorrow, didn’t do anything to make the situation right.
From all the other reviews on here I can see I’m not alone, obviously this company does not care about your time or their promises. If they don’t show up tomorrow on time I’m cancelling my order, making THEM return it to the seller and will do what I need to to get paid for my wasted time by them. This is ridiculous, obviously these Unilocal reviews don’t matter to them because it seems this happens to a good amount of people. Do yourself a favor and find another shipping company, if the seller says this is the only shipping company they use, find a different seller because you’re just in for a headache.
UPDATE: The delivery drivers called prior to dropping off the packages and showed up on time. They were both extremely friendly and took care in unloading everything. I am upgrading review from 1 start to 3 because of these drivers. Corporate completely sucks but these drivers are the reason for the upgrade. If corporate cared more I would have given 5 stars. CEVA is very lucky to have these 2 delivery employees.

The worst delivery company! My appointments were missed twice without any courtesy call to let me know. I’ve requested to speak to the manager Robin W. twice and is still waiting. I have waited over 3 weeks for my package and it looks like I will not be getting it anytime soon. They need to change their «timely delivery» recording. I guest the next step is to file a formal complaint to their corporate office, the manufacturer and Amazon. I am so annoyed… in protest I will cut my relationship amazon for a year due to their contact with Ceva Logistics and switch over to
.

Hands down the worst customer service ever! Ordered furniture from Modern Essentials including white glove service (stated on invoice) and Ceva delivered to downtown LA. A complete nightmare from a to z. Delivery folks were rude, pretended not to understand/​speak english and refused to put together furniture. After many phone calls they returned to assemble furniture. Sadly, they did not finish the job, damaged a wall in the process and again refused to cooperate. Their dispatch used every excuse for the bad service — 1. there is a 30 minute window for install only, 2. it doesn’t say white glove service on our paperwork, 3. we will only assemble two desks and you’re on your own for the remainder items, etc. Ceva sucked from start to finish. Sorry I have to even give them one star.

I ordered two dressers through Amazon that were delivered by CEVA Logistics. The order was delivered promptly as promised. CEVA made an appointment and was only a little late (thus I removed one star). The delivery guy was polite and careful. I have no complaints with this company.

Get a bed from
‚
They are late for delivery and blame us for not answering their phone call, but there is no phone call!
The delivery guy is extremely rude and shout at my wife and daughter. Will never buy anything delivered by them.

I ordered a shower corner from Amazon, and it was delivered by Ceva Logistics, once the delivery arrived after the driver left i notice the shower wall was missing!!! so please guys make sure this don’t happen to you, check everything before the driver leave your place, ceva logistics driver needs to be trained !!!

Time after time, CEVA continues to disappoint. Within the last 5 years, every single delivery from CEVA has missed the appointment more than 1 time. I try to avoid this company at all costs but unfortunately sometimes there’s no choice. The sad part is that no there cares, going with this company is asking for a very long and frustrating experience.
At this point I think think anyone can argue that CEVA is bad at what they do. Everyone that has gone through them agrees.

UNPROFESSIONAL!!! WHERE’S MY TV?
I ordered a TV from Costco on Dec. 1 for cyber Monday. Delivery was set for Dec. 5 and they didn’t show up. FAIL! Then after multiple phone calls I got another delivery date Dec. 9. FAIL! Then today Dec. 13 they said 8am-​12 and again no-​show FAIL! I’m confused and angryyyyy.
The Los Angeles office is not answering their phones. I don’t care how busy you are what kind of business has an answering machine on from morning until close? I’ve called at least 5 times each day for the past 2 week and no answer. Someone needs to step up and face the music and start returning messages.
I called Costco every day! Costco representatives have been super apologetic and are shocked as well. They too have been kept on hold forever. Costco standards of customer service is being seriously tarnished because of CEVA. They told me to ask for «WILLIAM» at CEVA and that he approved my delivery dates… who the hell is this guy?! TERMINATE WILLIAM he does not know how to run a business!!!
I have missed two days of work, been put under extreme stress and anger and lost valuable time because of CEVA’s failed delivery.
After reading all these negative reviews I think it’s obvious this business should be dropped by Amazon and Costco. I’m writing to the BBB (better business bureau) to have them investigated. This is ridiculous. Here’s the BBB info in case anyone else wants to send a complaint:
Better Business Bureau: 213−631−3600
Email:

To Ceva Management: Please require GED or higher education for the monkeys driving your trucks around. Your driver showed up at my place at 1PM when the delivery time was set for 6−7PM.
Free business consulting advice: Googlemaps. Use it you numbnuts!

This is by far one of the worst delivery companies I’ve ever had to deal with. They were scheduled to pick up 2 rugs from my residence and send them back and flaked on our pickups 3 times. What a WASTE of time! The phone customer service is even worse that the trucking. Expect hour plus hold times, hang ups, and operators who want to transfer you without listening to you. Very frustrating!

The absolute worst delivery/​logistics company I have ever had the mispleasure of having to deal with. Fort I ordered a TV from amazon and for some reason the used CEVA if this
you do not order contact amazon or whatever website you ordered from and tell them you want it delivered by someone else. The TV was supposed to come Friday and said it was on the truck and out for delivery here I am 5 days later all of them saying it was out for delivery yet I had to call and tell them to leave it at their facility so I could pick it up well I’ve been sitting here for 3 hours and no TV I THINK THE STOLE OR LOST IT! NEVER USE THIS SERVICE!!!

Absolutely terrible. Was expecting a delivery between 6am and 9am, and the driver never showed up. Customer service was not apologetic at all and just explained that the driver was simply «behind on his deliveries». Doesn’t make sense if it was the first delivery window of the day.
I rescheduled the delivery for the next day for the 6am to 9am window, and even called around 7am to confirm the delivery would be made on time. The assured me that the driver would arrive before 9am, but again, the driver never showed up.
No phone calls were received from the driver or customer service on either day to let me know that the delivery would be late or a no-​show. Ceva is an extremely dysfunctional company!

I ordered a TV from
and it was being delivered by Ceva. They have an automated machine call you to tell you a time they scheduled your delivery and in the message, you can press numbers to confirm that delivery OR decline it and someone will call you to schedule it. I don’t mind talking to a machine, but if it’s not going to do what I want, what is the point??! the first delivery time they chose for me was not going to work so i declined it and the message said someone would contact me. But 4 days leading up to the initial delivery date, no one has called me except for the same automated machine! Giving me the same message with the same delivery time! So I finally confirmed the day before it was scheduled to see what would happen. and the next day I called Ceva at the 800 number and they told me to call the Carson site bc that’s where my shipment was. The first call, it rang once and someone picked up and hung up immediately –_​– didn’t even try to say hello or anything! so I call back immediately and someone picks up and she old me someone was supposed to call me, but since no one did that my package would not be shipping out and is telling me that it’s great I called because now they can schedule a time for the delivery! What if I never called to check!!! Anyways, she was really nice though. I’m sure it’s not her fault no one called me but there needs to be some structure or management going on in that department!
I read some horror stories about shipping, how people would receive broken TVs twice in a row, the delivery employees would never show up on time, the customer service reps would tell you they are coming, but really aren’t. So I was really scared and nervous… But everything went well. The person delivering my shipment called me exactly 30 minutes before showing up, showed up on time, carried it into my living room, was polite and nice to me. He had a helper with him and he was nice also. My TV was not broken. So I’m very pleased with that! Just thrown off by the delivery scheduling and call center so I’m not giving them 5 stars. Another great thing is, you can track the order online on their website, I was following it while making those calls and they update it pretty quickly with notes and what’s going on.
I feel bad that so many people had such a bad experience with Ceva, but I guess you just have to wait and see what kind of service you get since it doesn’t seem consistent. Or maybe since those bad reviews, they have turned around. Either way, I’m very fortunate to have had a good experience with them. Keep up the good work!

This has to be the worst shipping company I have ever dealt with. We were expecting a batch of 20 computers on Dec 11^th. It is now Dec 13^th and we still do not have them. They are just full of excuses, first excuse was the plane was late. Second excuse is the driver ran out of time.
Avoid this company if you can.

I have to agree with all the other reviews for Ceva Logistics. Had a scheduled delivery date date of December 7 between 8am and 11am on a package i ordered from Amazon. I called Ceva at 1030am to see what the status is and they said my package was reschedules for 12pm to 4pm. It is now 4pm and i called Ceva. While waiting on hold, the delivery driver calls me and tells me that he wont be at my house until 6pm.
And they call this a logistics company.

So bad. They are unorganized, do not communicate to each other and seem to have unqualified employees.

Someone from the company called me to schedule an appointment but never actually spoke with me or left me a message. I only found out about my supposed appointment it by checking the online status of my order so I called their 800 number and the person I spoke to confirmed the package would arrive between 9am and 1pm. Not 15 minutes later I received a call from another person saying the package hadn’t arrived yet and wouldn’t be delivered today. When I asked for an explanation she rudely explained that she didn’t know all she did was schedule appointments so it wasn’t her fault. Seems to me if all you do is schedule appointments then it is your fault when you schedule one and the item hasn’t arrived.
1. Company claims to have talked to me to confirm an appointment time but did not
2. The appointment time the company picked was completely useless anyway since they didn’t have the item available to deliver
3. Is rude to me when I ask to speak to somebody who can actually resolve this whole issue out for me.