Elco Administrative Services

This is by far the most horrendous experience I’ve had dealing with the other party’s insurance company. Oh wait… Elco will remind you that they are not an insurance company and indeed they are not. I filed a complaint with the Department of Consumer Affairs and they wrote me a letter back saying they could not do anything about this complaint as Elco is not an insurance company. Apparently Enterprise hired Elco and they are an administrative company that helps with claims internally for Enterprise. I had been in contact with the other Unilocalers on here to ask about their circumstances and what happened with them. It’s pretty crazy that Enterprise and other rental car companies can get away with so much. Basically my mom was rear ended by a manager at Enterprise and though the claim was a slam dunk in terms of him admitting fault and it was 100% his fault, they made us wait for their investigation and it wasn’t until the body shop contacted them to let them know that the car had a notice of lien on it that they decided to take action. In the end my mom ended up going with her insurance and got a pretty fair deal on the total loss of her car. But I tried to help her out by being in contact with the supervisor at Elco and she just wanted to negotiate it way down and wanted to give my mom an amount well below what her car was worth. They also wanted to have her impound the car herself and factored into the settlement what they deemed was going to be the amount the impound would give her. Anyway, the nightmare is over. But I just don’t know how they can the business this way. It seems you just have to get attorneys involved if you are going to directly deal with them.

National Rental car hit our car on 2÷28÷16. Since then we have been calling ELCO every day. NO ANSWER AT ALL after letting it ring for 30 minutes. This is ridiculous. Seriously considering a lawyer.

Remember the scene in The Incredibles where the Dad works in that awful Insurance cubical farm that denies rightful claims? THIS IS THAT COMPANY!
Called every day for weeks with no response. Racked up over $ 1000 in body shop storage fees while I waited for them to let me know they would not fix my totaled car. Call the main line and ask for a supervisor. They will lie and give you BS time frames but it’s good to know people have phones on their desk.
Waited months to get a settlement offer. Every day for weeks it was ‘we’ll have a quote for you later today’, ‘we’ll have a quote for you tomorrow’, ‘it will be next week’, ‘it’s waiting for approval’, ‘we’re having a meeting about it tomorrow’. It’s like they spin a wheel for a new excuse.
Last Friday they called my wife, gave her a low-​ball offer (¹⁄₃ of the lease payoff) and said ‘we are moving offices and if you don’t hear from us in 30 minutes it will have to wait a whole week’. I immediately called over and over every contact I have, emailed and NO ANSWER. Time to lawyer up. I imagine most people who deal with ELCO have no choice, if you do — STEER CLEAR!

This is the worst company ever. They deserve negative 5 stars. I was rear ended by one of their drivers on 11/​26/​2014, basically 7 months ago. They never respond to phone calls or messages and speaking with managers/​supervisors doesn’t help one bit. Additionally, having a lawyer doesn’t seem to make a difference with this company; they won’t even return my lawyer’s calls and numerous letters. My lawyer said this is the worst company he has dealt with in 35 years. I still haven’t received any word on a payment for my car that was completely totaled or for a settlement. I’m starting to think that this company just hopes that people give up so they won’t have to pay for damages caused by their renters.

This is one of the most horrible companies to deal with. They completely ignore you until the very last minute, everyone I have spoken with is a moron. They tell you they are making the payments but will not send it out right away, I have been waiting three weeks for payment. This is completely unacceptable. I WOULD GET A LAWYER RIGHT AWAY BEFORE TALKING TO ANYONE AT THIS COMPANY! Make sure they send you the check before you start any work for them. They must be held responsible for lack of intelligence and business professionals. I hope they fire everyone and clean house. Pathetic. CEO must be an idiot or completely clueless. Or whoever runs the «administrative service» buncha idiots

I wish I could give this company negative star. After months of not hearing from this insurance company, I found out that the adjuster handling my claim had left the company and that my claim was with a supervisor named Mike (Michael), I left a number of messages for Mike and have heard from him not once, never bothered to return any of my calls.

Dealing with insurance companies is never fun, you are more than likely to enjoy paper cuts and lemon juice, than the company of these Langoliers. I have had the bad fortune of dealing with this group, after being rear-​ended by someone in January. The guy was driving an Enterprise rental car, which he drunkenly crushed the back of my car with. I had some injuries that were very painful, but thankfully far from tragic. Apparently Elco Administrative Services (aka Elco) are the folks doing the adjusting and paying of the drunk’s liabilities. They seem to have cut my insurance company a couple of checks, but are ignoring the medical bills, legitimate pain & suffering, and «hey I missed several unpaid days of work» stuff I was told were to be settled… and are taking their sweet time doing it! Both of the other insurance companies that are involved have tried to get in touch with some apparently anonymous and non-​existent adjuster named «Ari», to no avail. I too have tried to reach this mythical creature called Ari, only to get recordings saying the extension is no longer in use. Calling the main line is just an exercise in futility. They dodge calls there too, and all of my messages seem to vanish into the black hole called Elco.
I was expecting things to take time, and would have been okay with the government like speed of the claim, IF the insurance adjuster would actually address my questions and concerns. Aside from some lighthearted sarcasm, and assertive reminders of facts, my correspondence has been deliberately polite and cordial. I wish I could say the same for this outfit.
In my business Customer Service is what is the biggest part of what is sold to the client. If we don’t return calls, ignore messages, and go to great lengths to avoid delivering our work product, we lose our contract. It’s too bad that isn’t the case here.