ELITE ANYWHERE – Logistics & Distribution

If I could give 0 stars I would. «Elite» is the worst moving company I’ve ever used for countless reasons.
I relocated from San Diego to LA April 2015 and needed a company that would store my items for a few months. It seemed like a natural fit, but this place is a rip-​off.
I was quoted a price by the sales department, and was told drive time would start when they showed up. I also had that statement confirmed over email. The guys showed up about an hour late, & took their sweet time. One of the movers used the toilet and backed it up, wo fixing it himself.
It took 4 hours to put everything in my 2-​bed condo into the truck. 2 hour drive to Torrance (double drive time adds 2 hours). I made the mistake of NOT following them to the warehouse to unload everything.
They took advantage of that fact and ran my card for what computed to 12hours of total work ($ 1800). I asked for an itemized receipt and never got one. The operations manager, Mr Sabo, said sales department was wrong and drive time started when they left in the AM. He swore up and down that it took them 4 hours to unload my things. Keep in mind that it took 4 hours to meticulously pack all of my items in 3-​story condo (which also needed to go down an elevator to get to truck). But they can pull truck right up to warehouse where they store items in wood crates. There’s no way that could be possible.
When I talked to Sabo about the higher bill he became argumentative and defensive. He told me to send the email from sales about the drive time and he’d credit me for 2 hours (or $ 360). Never happened.
To make matters worse they ruined my desk and needed to purchase another one. They broke a door and left a giant gouge on my nice entertainment stand (which I said was my most valued item). Ripped the back of my leather love seat, and my upholstered couch has 2 giant rug-​burn looking dings in it. When I brought this up Sabo became argumentative (even though most of the damage was noted on the inventory sheet).
For a frame of reference, I just used Excalibur moving and total time was 4 hours to pack and unload my things. It was a neighborhood move w/​
no drive time, but my items are exactly the same.
Never using them again!