Kelly’s Pet Grooming Service

Recently I took my dogs in at 8:30 for grooming. (Drop off is between 7:30 — 10:00 am) At 3:00 I checked in to see how things were coming along, and they said it wouldn’t be until 5pm. That’s nearly 9 hours to groom the dog. Apparently they don’t offer 4 hour windows to minimize how long the dogs are crated. When I got home, and further examining my dogs, the simplest grooming was a summer «puppy cut» /​light shave, nothing fancy or detailed. I noticed large ‘gouges’ on the dogs chest where he had been ‘hacked. The smaller dachshund who doesn’t have much hair to begin with, with the exception of her paws and tail were a mess — uneven and not clipped very tight. I decided to give them a call and share my disappointment and ask if this was a different groomer than in previous visits. I left a message, along with my phone number to discuss. You would think that a simple return phone call to their customer would be a priority. Apparently no t. I wasn’t asking for my money back, just the courtesy of a phone call to discuss the situation and share my disappointment. Each time I take the dogs it’s approx $ 125 and I am a generous tipper. Let’s say that’s 8x a year for a total of $ 1,000. And if I tell just 5 of my friends with similar grooming expenses NOT to go to this groomer, that’s a potential loss of more than $ 5,000 in business in just one year. Statistics say we tell 10 people about our bad experiences. Well, I’m sorry to say that it was been two days without any call back and I told more than just a couple of friends. Shame on you Kelley’s Grooming for not making the time to call back a customer. There are many groomers in the area and you won’t be my next choice.

My normal groomer was out of town and I decided to try Kelly’s. I dropped off my puppy early like around 8am and he was not ready until after 3 pm. When I picked him up they told me that they accidentally cut him with scissors. The cut was about 1 inch and deep enough that they had to use surgery glue to stop the bleeding. The cut was way too short and he looked awful. They still charged me the full fee but offered to pay a vet visit if he chewed the wound back open. Then when I got him home, I found fleas. He was so terrorized that he wouldn’t let me put him down for 2 days. I felt horrible for making this mistake. He physically healed from his wound after about two weeks. But his next visit to another groomer made him cry when they started to trim the area where he was cut 2 months before.

Kelly’s Pet Grooming has been my dogs’ and cats’ groomers for years. I have everything from a 6lb cat to a 150lb German Shepherd mix, and they take great care of them all. Good pricing for a good job. And the bows are adorable!
For owners with elderly pets, they did a great job with my elderly cat, who they bathed many times from age 12 – 17 when she passed. She didn’t return stressed, and seemed to really enjoy herself unlike visits to other groomers.