Epm

EPM is a poorly run and managed lawn service company. We used them for an entire year and our yard is filled with crab grass and looks terrible. We also pre paid for the 10% discount not only for the lawn but also for the tree and shrub. We found that they came and sprayed our lawn etc, however, whatever they did was not enough. We would have to call and have them re spray. They came a few times but nothing changed. We tried to work with management and they were impossible to deal with. Our experience with EPM is a total frustration and no improvement of our yard.

Do not even think about using these folks. We gave them two years and we’ve got the worst looking yard in the neighborhood. We (foolishly) signed up for the yearly plan as we «saved» 10% by doing it and paid for a year in advance. They said the first year was spent correcting things. We said, OK, but now we should see some results. We have consistently let them know that we are not happy with what we are seeing. After complaining, we have had «supervisors» come out, they walk around, spray something on the yard and tell me it «takes time». We had a young woman with an EPM shirt knock on our door a couple months ago, said she was in the area and noticed our yard needed work! Walked her around the property and asked her what she suggested. She said she could sign us up and promised they could fix it. I then told her we had been using their company for a year. She called somebody and confirmed that we were customers. Another visit from a «supervisor» but nothing changed. Spray something, kill more grass and go away. They called and told us we needed «brown patch service» and there would be an extra charge but I told her they could do that AFTER they had fixed the yard as promised so we at least avoided that one. As soon as our year is up, I’m done with these folks.

Do not touch these people with a ten foot pole. They won’t stop leaving garbage on my lawn, never used their service, never plan to. Completely unprofessional.

These people WILL NOT STOP CALLING US AND HARASSING US. WE HAVE NEVER used their company NOR WILL WE EVER. STOP FREAKING CALLING US! They keep calling our house every 48 – 72 hours! Each time I’ve asked them to put us on their do not call list, they say they are doing it, and they DO NOT. It’s harassment at this point! I can’t imagine if we ever DID business with them how it would be!!! STAY AWAY And the phone reps are RUDE when I tell them I’ve already asked them to stop calling! — BEWARE RUDE — HARASSING — DO NOT USE.

If I could give zero stars I would. Called the second week of January, it took a few days for someone to get back to me but that was okay. Talked to the salesman and was told they would be out in the next week. I was also told they would call first so that I would know in advance. Needless to say they never came and I ended up signing up with someone else in early March. At the end of March (over 2 months after my initial call) and a guy shows up today. I’m thankful that he knocked first otherwise I would’ve been annoyed when I got a bill. Needless to say he left and I’m happy I went in another direction.

Come on rates to get you to «sign up» are very good. Service after the sale is quite poor. Unresponsive «field technician» to issues you may have with your lawn between applications. Attempts to put you in for additional lawn treatments that were not previously agreed upon. I was just glad I did not prepay and was not bound by a contract.