Quest Diagnostics

I went for a routine blood draw for my annual physical. I usually go to my regular doctor’s office for the blood draw then go back later in the week for the actual appointment. I have a problem with low blood sugar, so my doctor’s office suggested I go to the Quest Diagnostics nearby so I don’t have to haul myself up to North Raleigh for a fasting blood draw. I usually get so hungry by the time I reach there, I feel sick.
Got to Quest about 8:30 AM. I was a walk-​in. There were about three people in the waiting room. I signed in on the check-​in sheet and sat down to wait. There was no one at the front desk, and ten minutes later, there was still no one there to check the sign-​in sheet. Finally someone came to the desk, glanced at the sheet and called back the person who had arrived just after I did.
Over the next fifteen or twenty minutes, the same thing happened. Lots of waiting then someone came back and called the last person on the list and over and over again.
My blood sugar was plummeting by then, and after more than thirty minutes of waiting, I finally left to get something to eat. I realize these people are just phlebotomists in the office, but they can’t be bothered to start at the top of the sign-​in sheet and check names off as they go? They gotta assume that the last person on the list is the only new person when there are obviously other people waiting?
Go somewhere else where you get better customer service. How can you trust someone to stick you with a needle when they can’t operate a simple sign-​in sheet?

Arrived at 8;30 for a walk in.
There were 3 people in the waiting room. Signed the check in sheet and took a seat. 10 minutes and no change. Then someone else came in and signed the sheet. Someone came to the desk (for the first time), glanced at the sheet, and called back the person who just got there.
Over the next 15 minutes that repeated a few times… a new patient signed the sheet and was the next to be called back with the rest of us ignored.
Excuse me? If you can’t handle checking off a list of people properly, why in the world would I let you near me with a needle?
We left. We’ll find another lab.

Only 2 customers. I’ve been sitting for 20 minutes. Employee came by then completely disappeared. You should probably go to a different one.

Time for my pee-​in-​a-​cup test. Trust me, I studied. (I did go to Amsterdam, but that was four months ago.)
I went to the Quest website to make an appointment but as near as I can tell it makes no difference at all. I picked 8:00 am so that I could be done and back to work quickly but they didn’t call me until 8:10. Two other people were called before me, perhaps they were also 8:00 appointments? They had been there and signed in before me. (As they called me back, another ‘patient’ was arguing with the front desk that she also had an 8:00 appointment and didn’t want to wait any more.)
Once I was brought to the back, it was quick and efficient. Empty pockets, full cup past the line, sign the stickers and take your stuff. 10 minutes tops, plus the 10 minute late start.