Ross Dress for Less

I used to be a big fan of Ross, but lately some of the stores are a hit or miss especially in the baby section. I’ve been to one particular Ross and they had the same baby clothes for at least 4 months, and when I asked the lady about it she said they rarely get infant clothes and what they do have is very limited.
This location had a little more selection, but wasn’t impressed enough to make a purchase.
The cashier was very rude!!! I understand you want to get the customers in and out, but at the same time you still need to provide good customer service. Once I was at her station she wasn’t sociable at all. I handed her my gift card to scan and she grabbed it and gave it back and told me to use the machine, only to snatch it back to scan it.
It really took all I had not to say a few words to her, but I was over it at this point. She scanned the card for my purchase and before she could hand me the receipt good, she had already called the next customer. Terrible terrible customer service! If I decide to come back I will definitely not go to her.

Saturday night around 6:30pm and Ross employee, Robert Dear, is the only employee in the store and the checkout line is looooooong. So long that some people surrender their finds and leave the store but most stay because as Mr. Dear is pounding through the checkout process, he occasionally talks aloud to the crowd over his shoulder that he appreciates everyone’s patience and that he’ll get to everyone just as soon as he can. I would typically be one of those screw-this-I“m outa-​here people but I found myself rooting for the guy and so were many people in line. When I finally got to the counter, he thanked me again for my patience and aggressively started checking out my many items. Of course the process is ultra-​cumbersome because of the removal of security tags. His name tag says ‘Dear’ and I asked him if that was his first name and he proudly told me that it was Robert.
Mr. Robert Dear is the epitome of outstanding customer service and Ross is fortunate to have him on staff. Geez, help the guy out… hire more Robert Dear’s already. His tenacity, professionalism and commitment are second to none.
P. S. Next time I shop, I will ascertain the number of cashiers when I enter the store and if only one, will leave immediately.

A rather clean and well organized Ross. The store is not very big compare to the ones I have visited before, thus the selection could be a little slim. Nevertheless, what they have are pretty solid.
I walked in and immediately was drawn to the shoes section even though I was there to purchase something else. I thought to my self that there weren’t much going on in the shoe section. Then as I browse, within 5 minutes I had my eyes on a pair of nude pumps and two pairs of flats… Then I proceed to find a super cute dress for $ 5! I’m very bad at shopping for other people… I always end up buying stuff for myself too… I didn’t have much luck in the kitchen section. They have plenty of pans and pots, but that just wasn’t what I needed. Their guys section is also on the slim side as well.
Overall, it’s a solid Ross. If you have the time to browse, I’m sure you’ll find some gems there.

I must say this is the first time that I have had success with purchasing good items from a Ross. This location is new and has a good selection of fall and winter clothing. I’m not mentioning what I always purchase from Ross because its a secret and I want them all to myself. I know its a little selfish.haha.but really customer service here is pretty good. The store is clean. I didn’t notice any rude children running around like other locations. That always ruins a pleasant shopping experience.

Oh, how I love a new Ross, Marshall’s, or TJ Maxx store! And the new Ross store at Crossroads is super clean and organized, at least for now! The home goods area was full of goodies, but the clothing racks were a little bare. But I’m not complaining, I love a good Ross and will probably visit this location more than I should!