Fry’s & Fry’s Marketplace

I worked in Pharmacy for 20 years, this Pharmacy is by far the worst in Casa Grande. The average wait time is over 2 hours. The staff doesn’t have the customers best interest at all. I tried to ask the Technicians to re bill a prescription to a discount card as it was cheaper and was told that it’s too late.
WORST IN TOWN

Fry’s Marketplace is the grocery that our family uses on a regular basis. Overall it’s been a good experience, and they recently added a clothing section, which is a unique touch. However, I had a really bad experience tonight with the deli counter. I don’t know if it’s the holiday season or what, but lately they have been super busy at the deli and it seems they do not have enough staff to properly man it. On many an occasion I have just given up in frustration and simply skipped it, particularly because there is no clear «line» and people just go whenever they feel like it. Anyhoo, tonight hubby said to be assertive and get the deli items he’s been needing for so long. So when I arrived there was a male clerk helping an older couple with a tasting. He acknowledged me right away and said he would help me as soon as he could. So I wandered off and did a little shopping and came back, around the time that the couple left. Still he didn’t ask me if he could help me. I don’t know if he wasn’t aware that I had come back or not; honestly I think a little bell on the counter might not be a bad idea, as well as perhaps a roped area and/​or a pick-​up-​a-​number system. After a few minutes he finally «saw» me and came over to wait on me. I ordered a number of deli items. One there was something that had flopped over from another selection and he threw it across the room and it did not land anywhere near a proper garbage container. Another he had his fingers in a sweet salad and did not clean them off and just stuck them in the container of the savory salad I had ordered. Another he slapped the label on in such a hurry that the bar-​code part of it was up on the curved edge of the lid and would not have scanned properly at checkout, so I just fixed it myself while I was waiting. Later he started dishing up a potato salad when I had asked for the superfood salad next to it. When I told him what he was doing, he violently threw the container and the food in it into the trash. Then he asked me again which one I wanted. I said it was the one to his right of the potato salad he had been dishing up. I finally got everything I came for and he said, without any conviction whatsoever, «Have a nice day.» Maybe he was mad because he had to work on New Year’s Day night. Regardless, I just think somebody like that shouldn’t be working directly with customers. At checkout, the cashier was upset because there were no baggers around. I helped bag; I didn’t mind, but it was a first (where WERE all the baggers?). On a brighter note, I had two other employees help me track down dried tomatoes. They both were extremely helpful and friendly, which is more the norm when I go in there.

My favorite place to buy groceries! Love the selection and most of the prices!

nice big store, a lot of extra features, at times employee’s are nice and helpful, most are… i personally don’t go to the pharmacy or the furniture side of the store. i love the quick check-out’s, cashier’s are friendly and helpful.

Took me a while to find it but eventually did. Very friendly, very helpful staff, nice atmosphere too. They carry a wide variety of stuff sort a like a Wal-​Mart. Prices here a reasonable and competitive.

It’s a nice store but I think the employees need to go through a bit more training because they can be extremely rude and inappropriate. Also, is there really no place for the employees to go smoke but right out front where people are walking to their cars? I feel like I have to make a mad dash for my car so my son isn’t exposed to the thick clouds of smoke we have to walk through!

Groceries who needs em…

Little concerned that there wasn’t an indoor portion of the gas station. Was pleasantly surprised when we walked into Fry’s Marketplace. Great grocery. Stocked up on snacks and drinks. Great stop for travelers but be wary of the longer than expected drive from the interstate to Fry’s. Awesome otherwise. Will return.

I just relocated from the East Coast so I’m seeing a lot of places I’ve never heard of. Fry’s included. When I went I just thought it was like a grocery store but I was quickly surprised. They have it all and at reasonable prices. Seems very similar to a Target but with a mellow non-​big box store vibe.
Since its close to where I’m staying and I get fuel points I’ll be going there a lot.

The sushi was fresh and awsome!

I used to have to drive 15 minutes to a grocery store… having one .2 miles from my front door is complete heaven.
Things I like:
— wine selection, perfect for a small city grocery store
— the hours 5am Starbucks before traveling FTW!
— produce, good selection that seems to stay fresh
— prices, coupon program, I routinely save around 25−35% off my bill
Middle of the road:
— Customer service, it is completely hit or miss.
Things I don’t like:
— not a fan of the seafood — better off going to whole foods or costco in Chandler
— people are lazy and don’t put their carts away, not the store’s fault but I hate it. Is this an AZ thing? or just a Casa Grande thing? hate.
Overall — this is one of the nicer stores in Casa Grande worth shopping at. I’m there 4 – 5 times a week for odds and ends.

Fry’s and Fry’s Marketplace is ostensibly the first «suburbanite» grocery store to appear in Casa Grande, part of a wave of development a few years back that also brought us Target (yay), Dillard’s (uck), Best Buy, Harkins, and so on. The rest of the grocery stores in town are either Wal-​Mart or some other chain that has a mini-​Wal-​Mart vibe going on.
The Fry’s has a few good things going for it. The food selection is awesome, and many things are represented that Casa Grande has never seen the likes of, like fresh sushi and an olive bar. Of course, I never see anyone buying it, so who knows how long the dream will last. The greeters are also friendly.
There are also a few things dragging this joint down to two stars. First, I’ve been there twice within 10 minutes of the posting closing time and found all the doors locked. Really annoying, considering this is the only place to buy groceries on the north end of town. Otherwise, you’re looking at a 10 minute trek into town.
Second, the front-​end manager is completely clueless or absent or both. Literally every time I go there, there are too few checkout lanes open. If you have a ton of stuff, you will wait forever since only 1 or 2 of the lanes are regular non-​express lanes. If you have a couple things, prepare to wait behind gobs of technically inept people trying to operate the self-​checkout kiosks.
Third, the baggers (if you manage to get a bagger — unlikely) have not been trained properly and they will smash your goods into a pulp if you don’t watch them like a hawk. I have seen them try placing a bag full of soup cans on top of peaches. Of course, then you can’t watch the cashier for ringing errors. I don’t know which is worse. Do you want to have bashed fruit, or do you want to pay extra when they ring up your Hungarian wax peppers as gold bullion? You decide!
Overall, they have good stuff. The produce stays fresh for days on end, unlike the almost-​overripe stuff sold at Safeway and Albertson’s in town. However, having good stuff is overshadowed by crappy customer service and the fact that half your stuff is likely to be obliterated and/​or overcharged.