Big O Tires

Yesterday, the brakes and steering suddenly went out on my Mercedes just as I’d gotten onto Castle Pines Parkway from I-​25. It was horrifying. Because I couldn’t steer or ease it closer than 4 feet from the curb, people getting off the ramp were honking at me and giving the finger (despite my hazard lamps flashing) while I frantically tried to get a tow company. I was skeptical having the car towed to Big O, but they logged me in and gave me a ride to my home immediately (they have a transport vehicle). I got a call from Tony within an hour that a sensor had gone out and they were able to fix it with an original Mercedes part the next morning. The price was very good & their efficiency impressive. This was an awful situation to be in and I want to give a big shout out and let people know this store is locally owned and is MUCH more than just a tire shop. I don’t know about the negative reviews on this site, but I am a happy customer and when I mentioned it to some friends today, several of them also expressed their satisfaction with the Castle Pines Big O. Thanks, Tony!

They so rock! Hubby went in w/​a flat tire. They patched it right up lickity split and filled the windshield fluid. All done with politeness and efficiency. Best part? No charge.

Fuck them. Get all my work done through big o and for them to Fuck me like this I’m done. Losing everyone in my family for business and that’s about 7 or 8 different cars. Both tonys there try to up sell everything and I bring the car in telling them Its one of the fans so look at them and for them to come back and say ita a temp thing which cost over 500 dollars. Then i take my car home. Drive it to work and it’s still over heating. Bring it back today and they tell me it’s the fan. Thats whatbi told them in the first place! And want me to pay for it. I’m not fucking paying for it. U told me 500 dollars a week ago and that fixed it. Ur a lying piece of shit. And I will make sure everyone online knows how horrible u guys are. They wouldn’t give the rest of the money back even though the fan only cost 200. And that was the problem from the start. I didn’t need a temp thing. I told them it was one of the fans in the first place. So Fuck you guys. And I’ll make sure u lose tons of Ur business cuz u can’t help us out. On top of that. That 500 dollars was all the money I had for the next 2 weeks so thanks for fucking me over on food and living.

Great service! Went in to get new tires and the manager was very helpful. He pointed towards a really nice tire, and was very fair with the price. Alignment they do for my euro car is great as well.

This place deserves ZERO stars. We brought my wife’s SUV in for service and the 1^st appointment lasted all day (they indicated it would be done between 11am /​11:30am) and didn’t complete each piece of the package we purchased. When we picked up the SUV at 6PM, we made a subsequent appointment the following business day for 7am. They person helping us said, «Don’t worry guys when you come in Monday, I’ll take care of you personally»…
Monday morning came & they said it shouldn’t take more than 2 hours when we dropped it off this time. We finally called around noon to check and they said they hadn’t started the work yet!!! Enough! We just left after picking up the truck without the service being complete.
I’ll say this, go here and you’re in the hands of complete idiots that could care less about you, your client experience or your vehicle.

Went to get my tire changed due to a flat tire, currently it’s a busy season so I totally understand why it took some time to get it fixed. They called me as soon as it was done, and had me safely back on the road again. Everyone there was curious and professional. I’ll go back there again if needed.

I read a lot of reviews that these guys were really good. Decided to give them a try. First time in I was swapping out strut mounts when they told me the struts were bad. I said leave them alone as I wanted to get a second opinion. I took my daughter’s car, a Volvo, to my Volvo dealership and asked for their lead mechanic –36 years– for his opinion. His opinion: They were perfectly fine. Strike one. The second time I took my car in for a snow tire swap out with summer tires when it was snowing and very cold outside. When I returned I found the sunroof wide open and snow on the front passenger seat. When driving the car on the highway it was shaking so bad I had to take it in to a local Discount tire and have them rebalance the tires, all except the passenger front were off by ¾ ounce. Plus Big O torqued the lugs on so tight Discount had to get their biggest guy (looked like he was 300 lbs) and a breaker bar to loosen them. I don’t blame the guys up front as they were very nice and professional. What I do not like are mechanics that leave the car in the condition I received it. No excuse for shoddy work. This mechanic gave this store a very big black eye.
Again, the gentlemen at the front desk were very professional and polite.

So impressed with this store… outstanding customer service! I was on my way to buy a new car and my car starting overheating:(I pulled into Big O Tires and they determined the hose to my anti-​freeze had come out. Andy helped me out and fixed it for free and re-​filled my anti-​freeze! Andy went beyond what I consider excellent customer service. A big thank you Andy and Big O Tires. You now have my future business!

I was really disappointed in this place… We have lived here for 14 years and get all of our tires through Discount Tire but the Castle Pines branch is no longer there, so when I needed new tires, I called Big O and they had none of the Michelin tires that I wanted in stock… and very casually said, «uh, I mean, I could probably have them in a week or so.» That just doesn’t cut it when you are driving with two small children on a donut tire. And then they suggested that I buy this weird off brand tire I’ve never even heard of because they had it in stock… Um — no thank you. This is the exact same reason why we started doing business with Discount Tire in the first place — they are helpful, they act interested to help you, they have good customer service and they actually HAVE the tires you are looking for in stock or can get them within a day.

They have excellent customer service and a very friendly staff. I like the fact that it is locally owned and I take my Jeep with 188k miles on it to them for everything. Their prices are very competitive and I recommend them to all my friends.

Rude is the only word I can think of. I did not feel welcome nor did they want my business. I am taking my business elsewhere.

Extremely rude service!!! Tony should not be an «asst» manager. He talks down to people. Will not be back!

At least the service advisor responded to my comments with a phone call to explain their side of the story and give me his guarantee that they have my best interest in mind. I still think I would go back I really do like their service.

Jay is great. The service writers need to learn from Jay on how to handle customers. They do honest work.