Castle Rock Imports

I made an appointment to have my care repaired at Castle Rock imports May 19, 2016.
I dropped my car off the night before because I had to fly to the east-​coast the following morning very early for the wedding of my daughter,
I get a call from the owner shortly after landing in Baltimore, MD stating he will not work on my car because of a review that I posted one time before.
So I said why didn’t you tell me that when I made the appointment, I also offered to change the previous review and was willing to give them another chance, that’s the reason I came back to them the first place (give them another chance).
Then he said they didn’t have my car on the schedule… hmmm
It put me in a very difficult situation — I had to find someone to go and get my car since I’m out of the state at my daughters wedding.
There is something wrong with the integrity and/​or the management of this place.
Feel free to contact me for more details.

First visit to CR Imports with an Audi Q5 — so glad I found them. 8,000 miles ago I went to the dealership for some recall work. They said I needed all 4 brakes (at a huge cost!). I questioned them because the car only had 27,000 miles on it. Declined it, and then they told me the brakes had censors and a light would tell my when I needed to replace them. When the light came on, I took it to CR imports, and only the front two needed to be replaced, back two still have 8K or so miles left on them. Glad I found a trusted mechanic!

Having had numerous issues with Ralph Schomp in Denver I was pleased to find someone locally who could work on my Mini. In this particular instance it was just a battery replacement (still pricey) but after talking to Josh I feel confident that I’ll be back for services as needed. Good to have someone trust-​worthy close by.

I love that I’ve finally found a car repair place that can be trusted. My Lexus has 200k+ miles on it, with Castle Rock Imports taking care of it since about 100k miles. Repairs are always explained in layman’s terms and prices are reasonable. Tim, Josh, and the shop dog Morgan, always greet me with warm smiles (or wagging tail). My husband and I won’t take our cars anywhere else!

Great work! Tim worked diligently to get my sons car done and we passed emissions! Thanks so much! Highly recommended

This place was highly recommended by a coworker who has been using them for many years. We needed our timing belt replaced. This is a big job so we priced around and Castle Rock Imports estimate was a bit lower than some of the others and they did a fine job. Professional and friendly service. We will continue to use them for future car repairs.