GoWireless Verizon Premium Retailer

I walked into the store looking for some help after my 3 week old iPhone 6s wouldn’t turn out for a few hours while I was out running errands. I had tried for about an hour charging it and trying the other ports in my car. No Luck. I was using the standard Verison car charger where the adapter, cord, and plug are all one continuous piece.
After an hour, hour and a half of messing around with that and go over work paperwork sitting in a parking lot, I decided to buy another charger. I bought an expensive cord –already had the adapter from my old phone chargers. That STILL didn’t work! $ 25 wasted! Next I desperately went to Auto Zone looking for answers to a possible blown fuse causing a break in power to the accessory port. After about 45 minutes of reading my owner’s manual, checking the fuses, having a sales associate check the power of the ports, and waiting, AGAIN, it STILL DID NOTHING!
I should also mention that I had my old iPhone 4s in the car and was trying to charge that phone too periodically to rule out any reason that it was the actual phone. However, neither phone charged, in either port, with either chargers.
So here’s my issue: I walked into Verizon and asked a late 30’s/early 40’s-something woman with glasses and brown hair tied up in a bun if I may borrow a charger. Completely uninterested and totally aloof to my needs as a customer and her as an employee in which she is supposed to HELP a Verizon customer with an issue, especially an issue with a brand new iPhone! «Sorry, we don’t have phone chargers.» That was it. All she said. I waited a moment to let her follow her comment up with an alternative solution, but she said and did nothing more. «I have the cord if you could just manage find the plug-​part.» I said, hopeful, after glancing at her phone on the counter and knowing she must be charging it throughout the day with something. … NOPE!
Anyways, while I was frantically thinking of answers to the sans-​charger scenario & enduring her unsettling company of demeaning and too-​important-​for-​this looks, she did a «soft-​reset» and and my phone was on! Just like that! Of course when I asked her about it and told her that I had been doing a hard-​reset and hitting all combinations of buttons EXCEPT that one, she just wanted to be smug and disregard my efforts as if I was an idiot, and shoot down my ideas I had whilst trying to solve my little «Dead phone fiasco.»
Thanks for figuring it out lady. But seriously, you are rude and very unpleasant. I will never come back to this location again!

They charge $ 3 to make a payment even if it is by cash. Then they wanted all of my information which I didn’t feel was necessary. Since they only really need my phone number. Neither person introduced themselves to me. Guess that’s what I get for going to a 3^rd party Verizon store!

Tech stuff is complicated. I start with that because I had a complicated situation, trying to port 5 phones from another carrier because one of our family had moved into a no-​coverage area.
Research suggested that Verizon would be a universal solution. This Verizon store promised that the transfer would work, or if not, we could opt out within 14 days. As it turned out, coverage at my rural home was practically zero… even texting wasn’t predictable. At another family member’s home the coverage was spotty, and calls dropped. It wasn’t working so we came in to return our stuff and close out. (The one we started out to help had fantastic full bar coverage… of course!)
In the end (on Black Friday no less, when everybody was exhausted) they called Verizon «central command», came up with a solution at no extra cost to us, and we’re expecting that all five of us will have lovely full bar, 4G coverage in a few days. Problem solved, and I suspect it may have been at considerable expense to this local Castle Rock store.
Integrity is never tested when things are easy, only when problems arise. These guys took care of us.