Quest Diagnostics

Been trying to make an appointment, can never speak to anyone then when I get here in ask for an ETA she cannot give me one. not many people here. Not a friendly staff. For something that shouldn’t take long they take an extremely long time. I hate coming here would rather go to lab Corp. Not only that THEY ARE NOT WHEELCHAIR ACCESSIBLE! I just had to help an elderly woman in a wheelchair come in here bc they only have stairs to get the woman that works here said and she didn’t even bother to help

Service is incredibly slow, the language barrier between the staff and patients is huge and the compassion from the staff is non existent. I have been here close to 2 hours and have witnessed more individuals walking out than being served. I blame the organization for not properly staffing the facilities which leads to overworked, unfriendly staff who are running around like lunatics and yet I’m supposed to have the confidence in them drawing my blood? I would upload pics of the crowded waiting room but will not to respect others privacy. Not sure how much longer I can last waiting here.

horrible horrible horroble… i had an appointment and waited almost an hour to be seen. i wanted my paper work to go to my gp and was told i had to fill out a form. so i go to the front desk and fill out 2 forms since blood work came from 2 doctors. i than go hand it to the tech. now today i call gp and no blood work… i call up quest and they do not have my forms. so now they cant send it to gp because its the saw. well i filled them out??? pissed is the least of it. why do i spend time fillout out their forms and now cant get gp the blood results without having to go into quest again and fill them out??? incompetent at minimum sad i have no choice but to use quest due to insurance. btw have gone to the todt hill location and never a problem… willowbrook is over crowded and not good
ps i only gave 1 star because that was the min i could give or i’d give a zero

Terrible, I didn’t have an appointment but they say walk-​ins are welcome. I walked in and no one was at the counter but there was a sign in street with instructions to sign in. I signed in and sat down to wait. About 10 people in the waiting area. Finally someone came out to call a patient and I went over to ask what the wait time might be since I didn’t have an appointment and she was nasty and wouldn’t even talk to me. She only said if you don’t have an appointment you have to take a seat (nasty). I sat down and after about a half hour I walked out and went to the one on Todt Hill road and was seen within 10 mins and they were friendly. I wouldn’t go back to the Quest on Willowbrook if it was the last place on earth.